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August 2025 by Jessica Whorton
My son has been going here for 8 months now, they are FANTASTIC. Ms. Jordan is absolutely incredible, and you can tell she loves the kids in her room. All of the staff is amazing, you can tell every single person truly cares about the kids that are there. My child has learned so much since being with them and its been absolutely amazing. I was terrified about my son starting daycare, but they eased all my concerns and my child LOVES coming to school. Highly recommend this place!
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January 2025 by Sarah Page
Very poor management, they don’t care about their employees and will not call parents if child is throwing up/has a physical injury!
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June 2024 by JojoM3
I have been in the San Antonio area now for the past 5 months, this is the first place I have him in since being at an at home daycare for 3 years prior. After doing research I found Primrose. My son absolutely loves and enjoys coming here, they keep me updated all through out the day which gives me a sense of peace for my 4 year old. Their protocols to protect the children are strictly followed and I know that my son is safe. As far as lunches its always a well balanced meal. I really like the fact that my son is learning through being hands on and has found a deeper love for reading. The staff is super caring and some of the teachers I would love to recognize is Mr. Carlos, Ms. Ana and the Director Ms. Price for handling us with such great care. I highly recommend this place!!
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June 2024 by Deadrick James
Awesome place! Great staff!
Highly recommended!
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June 2024 by Genevieve De La Rosa
My granddaughter daycare. Super great staff and granddaughter loves being there.
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May 2024 by Ashley Teani
We moved back to TX last year and started our daughter at her original daycare which was Primrose at Bulverde Rd. We moved her to CC in August 2023 because we now live in CC. We LOVED her teacher in Preschool Pathways. However, if her teacher was not there, the level of care was terrible. There was one instance with a woman Ms Abbey was trying to force our daughter to change her shorts and grabbed our daughter's arm so hard it left marks, and we heard about it from our daughter at the end of the day, NOT the school. We brought it to the director's attention and there was some action taken (a conversation with Ms Abbey on how to handle the situation) however, an incident report was never written/recorded so Primrose could easily deny it.
Our daughter was potty trained at 2 yrs old, and started at Primrose CC at almost 3. We discussed and were assured that the teacher would be available to wipe #2. Again, when her teacher was there, no issues. However, if there was a sub, our daughter would come home with rashes/irritation and say the teacher didn't wipe her. There were a few instances that when she came home we'd go to wipe her and she was screaming and crying in pain because the remnant #2 caused a rash so bad it was starting to bleed (from her wiping herself but not enough). Another parent was having the same issues and called the assistant director about bringing in wipes for the teacher to wipe her daughter and the assistant director replied "we can't wipe them, only provide guidance." THEY ARE BARELY 3. They can't even reach their butt that well to wipe, let alone make sure they get everything. We brought this to the attention of the director through the app MULTIPLE times, yet it kept happening.
Additionally, the director seemed to always be juggling appropriate ratios because 75% of the time we were dropping off and/or picking up from a different classroom. This was chaotic and presented a problem when it came to illnesses. At all other daycares we've attended, all parents got an email if there was a diagnosed sickness (stomach bug, Covid, Strep, HFM, etc.) no matter what room, because obviously siblings can pass exposure. This school DOES NOT communicate via email, and only posts the state law required notice on the outside of the classroom. So, if it's posted only outside the classroom but we're not picking up/dropping off in the classroom how are we supposed to know?? Note: We dropped off about 8 am and picked up 430-5 so its not like it was extremely early or late.
We left just before Christmas 2023 because we were fed up. Towards the end the substitutes really seemed like they were hired off the street with no education nor experience with childcare. What ended up being our last day at this Primrose, the assistant director yelled to me down the hallway "X [my daughter] is going to be grumpy today because she didn't take a nap." That was disrespectful and out of line to berate my child yelling down the hall for everyone to hear. Then I pick her up from the playground outside and she had VERY obvious symptoms of pinkeye (bloodshot eyes with discharge), yet I was not called or notified by staff, even as the sub looked at her to say goodbye.
This place is a joke, do yourself and your child(ren) a favor and STAY AWAY.
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October 2023 by Azalia Spenceley
Our daughter has been a student at Primrose since she was 7 months old. We absolutely love this school and all her teachers and personnel! She is 15 months now and is able to communicate with sign language and speak new words daily! Dr. Jordane, in Young Toddlers, is incredible to work with. She is patient and excellent at involving us in sharing tips to better communicate and maintain schedules at home. Thank you for taking such excellent care of our sweet baby!
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July 2023 by Uine Mere
I love so much this daycare! My son is very well taken care of, and he is learning so many things in such a short period.
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July 2023 by William Blackmon
Just a horrible experience all around…at the beginning they made you feel great and made you feel as if your kids were in good hands and then it just went down hill from there. The staff is argumentative and not to mention they weren’t happy when we decided to pull our kids out. They even sent me to collections saying we didn’t pay the last two weeks even though our kids weren’t even there. Look else where for you and your kids sake
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May 2023 by Daniel S.
Amazing place. My daughter loves the school. Teachers and staff are wonderful. Great place for anyone's child to get a great education.
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July 2022 by Sheri Pegram
We had a negative experience with Primrose and ultimately decided to unenroll my 3 year old after about 5 months. My son was excited to go to school initially, but it seemed like something happened
and his demeanor towards school dramatically changed. He became terrified of school — He had meltdowns every morning on school days, begged not to go, said his tummy hurt, said he was scared of school, said some of the other students and staff were mean to him, and he referred to 2 of the staff as “bad guys” & gave names and specific examples.
We were planning on pulling him out of school anyway based on this & then one day when picking him up from school, I walked in to see one of the staff yelling at him. We decided to immediately withdraw him from school (despite that fact that we still had to pay for the last 2 weeks & did not have an alternative school lined up).
We had other concerns as well. For example, the security was essentially nonexistent at one point & we even had one security scare where we were informed our son had been picked up from school (by multiple people) when in fact he had not been picked up. They have since improved security, but it could still be better, in my opinion. Communication was unsatisfactory (e.g., I did not receive a response when I messaged them about my son acting traumatized). And after I reported the screaming incident to the director, she assured me she would investigate the matter and follow-up with us, but we never heard back from her. These are valid concerns which should have been taken seriously.
My son has been at a new school for a couple of months now and is absolutely thriving there — He’s happy & excited to go to school, he’s made many friends, adores all of his teachers, etc. We don’t have any of the issues we had at Primrose.
My son hasn’t been to Primrose for months, yet he STILL acts scared of Primrose, which I find really disturbing. When we drive by Primrose, my son will says things like “nooo, I don’t want to go to my old school, “ “I’m scared of my old school,” “I was all alone there,” and “I was very sad/ scared there”. Even a week ago, he said, unprompted, [teacher] is a “bad guy”… After all this time and he STILL talks about it. I don’t know the full extent of what my son experienced there, but I don’t think it was a positive atmosphere.
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July 2021 by natalie cepak
I love watching my kids grow and learn. Every day my toddler is excited to go to school and play with his friends. As a working mom it is important to know that not only your kids are being well looked after, but that they are having fun and learning. The Primrose staff is amazing and keeps me well informed on the happenings through the day! We love this place and can’t recommend it enough!!!
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July 2021 by hunter watkins
Don't take your kids here!
This place is a joke, none of the "teachers" have any real experience. There is a high amount of turnover because of how poorly the employees are treated. Because they are desperate to keep a staff, they'll basically hire anyone who isn't a felon. There have been reports of children being pinched and kicked and screamed at by the employees, who are still working there at the time of this review.
Find a babysitter if you need to, but you would be doing your child a disservice by enrolling them here.
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July 2021 by Orlando Tellez
Great place for your Children to attend, cameras everywhere, doors won’t open unless you put your code in and if you are in the military they have great programs to pay half your payments.
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July 2019 by Keren Zayas
This location is always clean. They treat my daughter as if she was their own. She loves it there and she comes home excited to tell me about what she's learned that day. I know going here she is getting the best possible start possible. I would recommend this place to anyone.
