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September 2025 by Bruce Mullenax
Had an excellent experience with DeAnna. Property was clean and the store was convenient to my home.
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September 2025 by Mikaylah Gomez
Cleanest public storage I've seen in a very long time. DeAnna delivers amazing customer service ❤️ If you need storage, this is the location you want!
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September 2025 by A Google User
Deana is really good at her job and was very helpful and respectful and showed me to my unit
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September 2025 by Karen Alexander
DeAnna and Kenneth are very helpful, friendly, and efficient! They guided me through the process and helped me to access my needs. This storage facility was also much less expensive for the same sized unit and quality of facility than a nearby competitor.
Update 11/Aug/2020: Again, I have had excellent service from the staff at this location. Andi was extremely helpful in resolving my issue. She is professional, courteous, and I am grateful for the speed and efficiency with which she resolved my issue.
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September 2025 by Greg Williams
I had a quick and easy move in thanks to Ms. Williams. She helped me find exactly what I needed with no hassle. I would recommend this location to anyone in need of a PROFESSIONAL STORAGE FACILITY.
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August 2025 by Gabriel
Great experience, DeAnna was expedient and knowledgeable. Thank you!
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August 2025 by Jeff Kopanke
I wish I could remember her name at the desk but, she was wonderful and very helpful!
We could not have a better rental experience and the pricing was fantastic! Thank you.
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July 2025 by L Britz
Deeanna was so friendly and helpful! She made registration easy. Great customer service!
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July 2025 by christopher corpus
I was very pleased with the service. all of my questions were answered, very knowledgeable, and made everything very easy. I am very happy I chose this location and will recommend to others as well.
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September 2024 by Rebekah Hill
Ivie was the absolute best!!! Thank thank you made my day!! Absolutely sweet and helpful!! Best experience ever!! Great location as well!
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September 2024 by Kerry Edwards
Jacob has always taken great care of me, meeting every need and answering every question in a quick and friendly easy easy. Making me feel like family.
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September 2024 by Jose Gonzalez
jacob really helped me out and had all the answers to my questions excellent employee, very professional I am one very, very happy customer???
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September 2024 by Sarah T
The Public Storage at 8630 Broadway doubled my rates (increased almost 40% every six months since moving in.) They have great move-in deals, but stay longer than 6 months and they turn predatory. My rate for a 10x20 space went from $132 to $183 to $260 in less than a year.
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September 2024 by Jim H
Update:
Terrific response from district manager, expressed sincere apologies for delays, asked for and received constructive feedback. Everything now taken care of to our satisfaction. That kind of responsiveness deserves acknowledgment!
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August 2024 by Mirlanyn Duarte
The only good thing I have to say is that when I went in person and spoke to Jacod he was very nice and professional. Unfortunately everything else was a nightmare.
This was what I experience on my moving date.
* If you don't have an appointment no one is in the front office to help out with any issues.
* Elevators are the worst part.
*No designated space to load and unload.
*The code to get to the facility is send on your moving date. So you really don't know how the facility operates until is too late. You're are stuck and obligate to continue because you have invested too much time and resources.
*only 2 hand trucks in the front for the whole building.
*unable to return the lock provided. I already have a storage lock.
I know all of this would of have been prevented if there would of have been someone to assist.
I understand that the facility may have different hours and no one may be there at certain times. However when it comes to office hours someone should be visible and present, not hidden away. A local number should be provided and calls should not be routed to the customer service line, that does not helps.
Please do yourself a favor don't ignore the reviews like I did.
