-
January 2024 by Wes Ivy
Mary Ann at Public Storage helped me to get a larger storage unit at a great price! She provided exceptional customer service. It was very much appreciated.
-
January 2024 by Matthew Franks
Great service.
-
December 2023 by Bruce Guthrie
No person and false advertisement. No supplies or anything.....
-
November 2023 by Vincent Scafidi
Just what you need it works for me
-
October 2023 by Luisa Elena Roque
Mary Ann was so kind, friendly and above all super helpful! She got me my storage unit fast and easy. Thank you for all the help and your kindness! 10/10 ?
-
October 2023 by Azalia Elizondo
Mary Ann gave us great service today !
-
August 2023 by Cyrus Soriano
Moved out before July 2023. This is a San Antonio kiosk branch so mgmt office is none existent during move out. But, I posted online that my move out was July 30th. However, got called morning of August 5th that I owe August rent. Informed caller that space was left empty by end of July. But caretaker listed me leaving on that same day August 5th and that I owe August balance. Reported this branch to HQ as fraud charges. Found out Public Storage price was greatly going up later.Glad I transfered to a cheaper but better storage unit location just in time!
-
April 2023 by Carly B.
TL;DR: Don't rent here. Rodents and nowhere to throw out the unsanitary things the rodents destroy in your unit. Spend a little extra and go somewhere else. We chose this location out of convenience and affordability. Unfortunately, the price should have tipped us off that the facilities weren't good. When we went to get our things out, there were rodent droppings EVERYWHERE and IN EVERYTHING. Luckily, there were no live or dead animals that we came across or I would have just given up entirely. We lost some precious memory items and several items of value which were destroyed or could not have been easily sanitized. It was gross, I felt so nasty after we cleared it out and I was gagging. Now we are stuck having to clean and sanitize what we could salvage and with the cost of replacing the damaged items. To top it off, you aren't allowed to throw things away. The dumpster is locked. A lot of people put their trash around the dumpster because of this so I'm sure the mice have a field day with that, too. Obviously, I'm upset but I don't think I have any protections in this case. Don't use this place. It's not worth the headache, loss, and health hazards to save some money.
-
February 2023 by Nicole Johnson
Poor Customer service. Had appt for 930 am no one in office. Called and lady stated they were out on property. No one came to office to assist until 1 hour later and not only that come to find out it was a lie. No one was on property. They had someone come from across the street to help. To have to wait and hour after appointed time is not acceptable as people have things to do
-
January 2023 by Linnea Currie
Manager, employees are never in office, nor on the property. This happens every time your payment is due, thus you aquire the eminent late fees. I've lost my own storage unit at the location off of Fredericksburg road due to terrible management time management so forth from property the property. The sad thing was they were items that my children made me from when they were young 12 years old 10 years old so forth clothing that could not be not be replaced due to my children would give me a cold or I am taller than the average lady and it's hard to find my size and some things I bought from Goodwill and so forth. Many of other personal items were lost. Priceless. Not do to me not trying the utmost to make my payments and talk to management and try to make arrangements they were never there they would never answer the phone but the time the late fees kept recurring I couldn't afford it and they sold it all for auction for $10 what a slap in the face secondly my boyfriend has to go and get a storage unit himself there with a few little things that I have left in there as well that he put into his storage same situations going on pretty sad they are never there they never take the payment some people do not have online paying they just it's a horribly run place and they take advantage of that the situation
-
January 2023 by Ashlee Edwards
I am beyond pleased with my experience the past two days I’ve never had to get a storage unit before but when I tell you I was taken care of from the moment I walked in the store. Even seeing the way they interacted with other customers. They have great customer service skills. Now let me start with Jill she went above and beyond herself to make sure my reservation was the one that I wanted I was able to view it before moving in and when it wasn’t quite what I wanted she made the process to change the unit so simple. Definitely recommend going here for all your move in needs….
-
December 2022 by Jaye David
The property Manager JILL who refused to give a last name, is the first live person I was able to get on the phone in 3 weeks for information on accessing my storage unit. I was hung up on and rudely told off by her. This facility is a JOKE they are never ever in the office when or if you need them the sign CONSISTENTLY SAYS OPEN but no one is ever inside and I mean ever and the doors are locked 90 percent of the time. I wasn’t even able to retrieve my Christmas decorations because of all this miscommunication. But let you be late on your storage rent and they will call that seems to be the only way I can ever get ahold of anyone at this location. JILL should be FIRED
-
December 2022 by RACHEL DE OCA
The staff are very friendly and equally helpful shout-out to Guinevere for being super helpful, thank you so very much!!
-
October 2022 by Lynda Banner
They are so helpful and kind! I got the wrong sized unit inside online and needed a larger unit outside. She hooked me up with what I needed without a problem and with a smile ?. Wonderful customer service.
-
October 2022 by Wendy Westry
Associate was very knowledgeable , friendly and professional . I was in and out before I knew it !! I will recommend family members and friends . Thanks !
