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February 2024 by Mykhia Brown
i dont know if they gave me the wrong order or just lack reading comprehension skills. i ordered online and got like 2 out of 5 of the things i added to my bowl. asked for chips..got no chips. like come on now. if u not gone do your job right, go home.
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February 2024 by Matt Hopper
The place has declined a little since it's opening. The last 2 visits to the Fort Sam location, they're always out of something. Today...they're out of like a long list of itemsal at 2:15. 12 people in line and like 7 or 8 leave. 1 guy working the front. There's definitely a management and logistics planning issue there. Too bad too. We like it but they need people.
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January 2024 by Raechel R.
I was nervous because of the low star reviews, but it was a good experience and good food. Went for lunch on a Thursday, there were three people working and two served us. Everyone was friendly and accommodating, the food looked good and the portions were good too. I’ll be back with my family.
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October 2023 by Jim H
Rude employees to service members, especially the overweight old caucasian man.
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September 2023 by Galen Hamilton
First the service is God awful I've moved faster In a chic fil a on a Sunday Let's get that out of the way 1st. You'll wait in line longer than you'll be eating. And you'll need gloves to eat the masacre they will try to feed you. Then the guy wrapped my burrito like a crazy person and I mean like a literal physcopath (of course his name was Thomas) and it exploded . Like a full on no hold back 500ib bomb dropped from WWII era B-25 mitchell. And when I asked him if I could have another Tortilla because my burrito exploded and spilled it's delicious guts all over the counter. He looked me in the eye with that crazy deranged look on his face a man only gets when he's seen the deaths of countless buritos and was like "no it didint" even though it clearly did ... i mean... there was burrito all over yhe place like some sort of Mexican food crime scene. The carnage of Carne asada was obvious. But no... he didn't care and I was left to deal with the aftermath. When I opened my burrito what I saw horrified me. There was just burrito everywhere with little evidence there was ever definitive shape. There before lied the remnants of what could have been a proud burrito. Alas there was only .... destruction caused by Thomas not knowing how to do his job. I had to eat it . I had to. I had to use a fork to eat a burrito like some sort of terrorist. I've never been so ashamed in my life. But I was hungry and time was running out. When I was done there was burrito all over my hands and face and I was filled with depression and self disdain. And when I lifted my heavy eyes to peer back at the monster that had given me this... monstrosity. Thomas didn't even see me.... I was like a ghost. To be forgotten with my mush of a burrito that he served me.Don't go here.Chips are good
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July 2023 by Lexie R.
Ordered the carnita burrito, I should have taken pictures of its building process. There was hardly any meat in the burrito. The meat products were dry looking and there was no grilled peppers and onions to order. The quesadilla machine was "broken" but idk why they couldn't just throw it on the griddle for a few moments to cook the same way. Shown in the photo can see how terrible rolled the burrito was. And the staff was rude and slow coming up to get orders taken, like they were arguing in the back room instead.
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May 2023 by DT23J
I got the 3 cheese nachos Doordash...the large bowl of soup I received had good flavor. Too bad the only gave me about 10 chips for the soup.
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March 2023 by Greg King
Great food and customer serviceVegetarian options: Plenty to choose from
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December 2022 by Lee Escobar
Terrible management. The posted hours say they open at 10:30. I get to the register at 10:45 and no one acknowledged me despite 2 workers standing in the back looking at me. So I asked if they were open and they said it would be 10 more minutes. Why do you post that you open at 10:30 am and not have your stuff together to serve customers at the posted time? Like I said, terrible management.
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October 2022 by Victor R.
Amazing! Had the grilled adobo chicken with brown rice. Very fresh and very recommended. Its inside the food court at Fort Sam Houston but so worth a visit
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August 2022 by Michael Wright
They didn’t even have burritos..:
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August 2022 by Victor Alarcon
Great place!
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August 2022 by Colin
Rude service, never stocked, only makes bowls.
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August 2022 by Paul
Always closed early. Poorly run franchise.
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August 2022 by Marty Martinez
Poorly managementAlways out of products or another.
