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December 2023 by Jim S.
Let me start by saying that as a LONG time customer, I want the best for this business and everybody that works within it! But as an experienced service advisor, I am shocked every time I drop my truck off for repairs/service because I never get a call or text with recommendations. Over the last few years, I've had my truck in for service many times, and have every intent to pay these guys to fix it up to the fullest extent. But during every visit it's the same thing, the truck sits there for months with no communication along the way, and no findings or recommendations... or notification when the truck is ready.... There have been a couple of instances where the truck was repaired without my approval and I ended up having to just pay for $100+ dollar repair fees even though I wasn't including the decision-making. I would've approved this stuff and paid for it anyway but it's just weird how these guys go about servicing the trucks. I would like to see you guys need to make an effort to do some kind of multipoint inspection and then take that with a list of recommendations to the customer so that you guys can make some money and we can go home with a properly fixed up truck and good experience.
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November 2023 by Day M.
Well, we wanted to patron this place, even bought an RC from them. But, they don't update their website calendar, so it's a crap-shoot on the weekends if you can free run or not. Today my son and I wasted 2 hours of drive time from Austin and back because RCHQ didn't take the time to list a huge mini-z event on their website calendar. Event calendars are useless unless they are updated. Lesson, call first or just don't go... we won't be going again. Also, they now cater ONLY to Mini-z racers on the weekend, which means you won't be able to run your mini-b or mini-t RCs like you use to (except on bad off days like Monday and Tuesday which is BS). They also sell rock crawlers and bashers, but no real support or place to practice or run them etc. So you are better off buying online for those types of RCs as you'll get better deals. Also, next to no crawler or basher parts, even for the RCs they sell. We'll just buy our Arrma Kraton parts online and not waste our time at RCHQ. We were there to run our mini-b and buy new tires, LiPo battery, and telemetry sensor for jumps. Now we'll just buy those online. My son was so disappointed when we got there that he didn't want to watch the mini-z competition or buy anything from them. He said 'f-this place!' which was my exact sentiment. Lastly, the bald guy behind the counter disparaged the very same RC we bought from that store. They had no problem selling us the Mini-b... but then diss it when we brought it back in-store. Not the best idea to retain customers or sell upgrades. If I ran my business like this, I'd be out of business. Rolling Oaks Mall is practically a dead-mall at this point, so I'm expecting the niche products, poor offering, bad location, and rudeness (pretentiousness) will end this store soon. We were willing to drive out-of-our-way to spend our money at their store, but now we are not. I'd suspect my overall advice on this is just not to bother. Buy online, make your own track or use a parking lot, and just don't waste your time. No value in their current offering and mode.
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October 2023 by TheSealawyer
Small store, but great stock and helpful staff. My go- to neighborhood store for anything RC related.
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September 2023 by Patricia Patton
Very friendly people behind the counter. They had mostly remote controlled vehicles, planes, and trucks plus they fixed the items as well. We were told that their main store is in Rolling Oaks Mall and is four times the space.
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September 2023 by Anthony Welder
Awesome place for R/C car needs. Very helpful staff ?
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July 2023 by Leo Venegas
Great people, help.
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July 2023 by Eli G.
We love this place; great customer service and friendly staff. They have a great assortment of vehicles for a variety of age and skill Levels. We've purchased one vehicle from here and have had a couple of repairs done on others. If you're going to spend the money on a quality R/C this is the place to do it, they'll take care of you.
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June 2023 by Scott Daniels
This shop is a hobbest dream. Don't let that fool you though, I went in knowing (almost nothing) I wanted to get my 8 year old into playing with something he built and these guys delivered. The staff heard me and educated me on the reality of building a hobby grade RC truck. They set me up with a Traxxas Slash unassembled kit. They warned me it will do every bit of 30mph and if you crash at 30 you will break stuff. After a second visit to get some repair parts me and my Son are still smiling ear to ear. Thank you guys for making this amazing hobby accessible to new guys like me. 5 stars for your willingness to help my Son and me grow closer with a new hobby.Update to my review. This shop never fails to make me leave with a smile. Thanks guys
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May 2023 by Eric N
Very friendly staff. Knowledgeable and helpful. I wish not so many parts were behind the counter, but I get why it has to be that way. If you ask, they'll show it to you. I have received good "hobby store vibes" from this place spanning across many years.
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May 2023 by Patrick Fontenot
Just love the the place. Especially the employees. Very knowledgeable and very willing to help
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April 2023 by Thomas W.
Was rather busy and nobody offered help, but they had an event going on, so I guess they get a pass for that. I was looking for AC or drone, but they really didn't have much to speak of. I'll revisit and see if better.
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April 2023 by Guillermo Lomeli Jr
Nice Place A Good Selection Of RC Cars Any Sizes And Colors...I Love It!!!!
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February 2023 by Mike McDonnell
Very helpful, brought in a drone for repair and they where able to help me and my son where to find the components that where missing. Pick up battery charger and components. No up selling gave me options and told me from experience what worked and what did not. I would recommend this place for any one that is looking for help with their RC project.
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February 2023 by Erik Stillman
Friendly, knowledgeable, and the staff volunteer's help full info. They ask what the issue your having is when your asking for parts to help steer you to a proper solution.
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January 2023 by Stephanie Frutig
Always friendly, respectful, and helpful! Love this place for all your RC needs. Elliott is the best for nitro but still knows electric. I’m a nitro person but anyone that I have had interactions with have been knowledgeable on either. Highly recommend this shop.Edited to say when they are busy it is hard to get to everyone all at once (some of the reviews say they carry on conversations too long before they get to the next etc.) When dealing in this business it’s very specific per rc you own. It takes time and patience to get things right. If you don’t have either then go somewhere else that will sell you whatever parts to shut you up. I prefer when I go to a hobby shop they take time with everyone! I’ll wait patiently!
