-
October 2025 by Debbie McFadden
Worst customer service ever. The reps have no idea what they are talking about. I am constantly getting wrong information. Their fraud department is a joke. They put unnecessary holds on funds being moved from one account to another (even though I am the owner of both account). I've been banking with them for over 15 yrs it has been on a decline for the last several years. Time to look for a new bank!
-
September 2025 by Richard Shiemke
Well, I was gonna try and go open a bank account here, but then after looking at the reviews and seeing that There were so many 1 Star reviews, It quickly made me change my mind…. It’s sad to see a business with so many bad reviews. It really puts a bad view on future Customers and detours them away.
-
July 2025 by V Edwards
Never been to such a poorly run RBFCU. The team members don’t seem to think we know these transactions can be done in less than 5 minutes. They take extra long for each and every customer. It’s sad. Long time customer here and I’ve never experienced such poor service at the other branches. Retraining and accountability would help?
-
July 2025 by Steph
have been a member for over 10 years when asked if they can cash a check for me for 2K they said no it’s on hold for 7 days when i know they have received the check before i
have my car , loans , cc and more with them
-
May 2025 by Anthony Rodriguez
I was waiting in line for 40 mins to just see a rep and there was not a lot of people there either. This is an every time thing when I come here.
-
February 2025 by Chevy 97 (Icolunga426)
Every time we come to this location, the ATMs are always broken/out of service! It's so frustrating. The walk-in atm was not accepting money, so I was forced to wait in a long line with many other members to use the 1 out of 3 atms that was actually working this day. This has happened on multiple occasions.
-
February 2025 by Carol Ahrens
I love the one on city base. I was a chase for 35 years and when covid hit my accounts started bouncing around from each other.i had to go to the main branch they were so not helping so I told them close all my accounts and after 35 years with y'all you can shove it and I took my banking to Randolph Bank. They don't even charge a fee if you only have 1 $ in your account. When other banks charge . Thanks Randolph
-
January 2025 by Esther Trevino
I have a Money Market Account at this bank I visit this Location Yesterday And the Teller I got Yesterday was so Rude and very unprofessional First she gave me a Wrong Balance on my Account and I Told her what is my balance she said oh That's wrong Then I Ask her a Question about The account and she said I'm not sure , I Don't Understand how she Didn't know if she work there. or ask someone that works there to find out for me! I left Very Upset from this Location 😁 I will think about Changing to another bank. On my Receipt has Teller 1844 and her name Tag said Rose she the one that I had to Deal with.😡
-
December 2024 by Andrew
Good place to bank. Make sure not to take big checks here, bc unlike the Northside, they may put a hold on it if it is a big check
-
September 2024 by Jay Rose
Branch Manager -Lorraine Renteria and her team provided amazing service working with me. Great location and very friendly ?
-
July 2024 by Oscar Gue
More ATMs that aren't reliable. I drove from the Goliad ones, just to have the same situation. ATM down and the other one can't deposit money. And this ain't the first time.
-
July 2024 by steven flores
hackers have hacked my bank acount & this bank is not stopping them....,
-
February 2024 by Yolanda Lowe
I’m surprised from all the reviews . My experience is totally different. I never had and issues with inside or lobby or anything etc.. This is the best bank and the only bank I will bank with?I been with RBFCU for over 4 years now ??…
-
January 2024 by Angel Ruiz
Does the bench work with a height bench?
-
January 2024 by David Sierra
Extremely slow drive thru
