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February 2024 by Yolanda Lowe
I’m surprised from all the reviews . My experience is totally different. I never had and issues with inside or lobby or anything etc.. This is the best bank and the only bank I will bank with?I been with RBFCU for over 4 years now ??…
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January 2024 by Angel Ruiz
Does the bench work with a height bench?
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January 2024 by David Sierra
Extremely slow drive thru
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December 2023 by Ana Rodriguez
Excellent customer service
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September 2023 by Chris Solis
Drive thru is always slowHonestly the slowest bank in San Antonio, lolFor real , the staff here needs to step it up
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August 2023 by Louis Martinez
I am involved in a huge mess with this bank people beware their atm ate my money 400$ I filed a claim and they processed it and only gave me 50$ !!! I called again and now they’re re doing another investigation this is crazy to think your deposit isn’t safe with a bank this is scary people beware !!!
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August 2023 by MoeShot Jones
Bank anywhere else but here customer service is horrible got charged overdraft fee even though money was in account and now am being refused fee refund.
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August 2023 by Patricia Olivarez
Teller # 304 very rude kid tossed my ID ON THE COUNTER INSTEAD OF HANDING IT TO ME THE WAY I GAVE IT TO HIM THEN WHEN TRANSACTIONS WAS DONE HE JUST LEFT MY RECEIPT ON THE COUNTER DIDNT EVEN SAY THANK YOU JUST KEPT TALKING TO THE GUY NEXT TO HIM NEVER COMING BACK TO THIS RBFCU!!!!!
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July 2023 by Brian Duarte
I live 3 miles away from this branch and its faster and easier to drive all the way to the broadway/410 location.
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June 2023 by wiskey women
Well I didn’t think that Randolph brooks would be so lousy, I bank with them, and usually go off of 410 or the other bank by goliad, so I always felt like I was appreciated as a member. Anyway I went here inside to cash a check.. the teller was busy talking to the coworker next to her about the outing last night.. while holding my check in her hand she was hand gesturing waving my check in the air talking about what kind of drinks they were having or going to have.. then trying to figure out what they could talk about when they go out.. I needed other services but just decided to leave, she didn’t even say thank you to me, I told her thank you as she carried on in her conversation with her coworker , just ridiculous on the whole experience. Including that I went here not only to cash my check but for other services that I didn’t even bother with
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June 2023 by Jason Gutierrez
I went to talk to them so I can get a new card ordered since the ATM shredded mine. After being a member for 10+ years lolWhen I spoke to the girl she said I had to order a new card. She told me she ordered it. She didn’t I waited a week with no money and still no card.Thankfully Adam via the call center helped me out but that was just lazy smh
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June 2023 by Roland Salazar
20min in line only one car in front of us. Your people or to slow in drive thru.
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March 2023 by Jerry Wood
Friendly staff and a convenient location for all those that live in Military drive area.
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November 2022 by gamer16
I used to take my loose change over here and not be charged since I was a member. Now they’re charging?! I’m trying to give you this money and you’re charging me?! I’m probably gunna have to look for a new bank soon.Friendly staff and decent phone service is what made me give a 4 star review.
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August 2022 by Alexander martinez
Never did I think I would walk into a financial institution and be asked “if I had change for the bus”In the lobby while trying to make a deposit. Made me uncomfortable.The employees I’m this institution did not seem to care and I felt as it was normalized here. Especially since the person asking was just seated in front of the teller line. I will never go back to this institution.
