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February 2024 by Jordie Anne
Dont bother banking through RBFCU
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February 2024 by Michael McCrary
Great service
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January 2024 by steven Sordahl
they never answer phones
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September 2023 by BossSmash
I hate RBFCU now they do not care about customers had fraud committed on my account tried to make me pay 35 dollars to have a debit card sent to me told me they don't offer assistance for any devices except Apple didn't even attempt to look into my situation before transferring me between 20 minute holds at the time never have I ever wanted to throw my damn phone into a wall just dealing with how frustrating this bank is yall are worst than the fraudsters customer service is never good here I have nothing to brag about and what's sad is I used to work for RBFCU back when they actually cared about their members now it seems like they have loss their values I would def suggest putting your funds elsewhere that actually cares about you as a customer and has you covered. Do not invest another dime into this company until they start caring about their members again and that's what I will continue to say until I see a change I'm moving all my money after today's interaction Chase or USAA would have had me taken care of in a few minutes
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September 2023 by Abu Marah
Great service I will recommend anyone to bank here
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August 2023 by Julio Villarreal
A bank that really looks out for their customers.
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July 2023 by arturo e.
Just spent 10 minutes going over and over a simple 2 page credit card limit increase application, looking for something I may have done wrong with no luck.. I filled everything out CORRECTLY, but when I hit submit it would never submit. Such a simple form, I filled it out properly, but it wouldn't submit. Come on RBFCU!!! What's going on. This is the second technical I've had in the last several weeks. I think you guys need to hire some better I.T. people.
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May 2023 by Sunnee Rakowitz
Always quick and polite, get your business done and you're off to your next thing.
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April 2023 by Jessica Flores
Very sweet people they help you
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February 2023 by anand bhakta
had scheduled an appointment online for 1/27/2023 to see a banker Confirmation Number: NU0WDDT5 when i reach the location 15 minutes prior to my appointment time lady in front tells me no banker is available to help me and have to reschedule it bad service instead taking my business to pnc bank
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December 2022 by Tim Larson
Tried to get a money order in the drive thru, inside was closed, was told I can't. How are you going to refuse a service you over to a customer?
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July 2022 by Craig M.
Hour waits to speak to a human on the phone. Online chats are unintelligent bots. When Bill Pay gets a check returned, they do not email or notify the account holder that a payment did not happen! Use to like this bank. I tried email one time and they sent an encrypted email back that made me go thru some long processed third party account creation and emailing in order to see the encrypted attachment which just turned out to be words telling me they can't use email. Why make me go thru all of that! They could have emailed that without all the third party encryption BS Ridiculous!
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July 2022 by Sandra Bush
I or me and my husband ,have been for twenty years ,and im here to say ,they have excellent service , always ready to help us seniors,They greet you as you walk in ,and wish you a good day and always a THANK YOU .SANDRA BUSH
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June 2022 by Adventures with the Guthries
Quick service, no waiting, friendly staff
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June 2022 by Oui C'est Moi ValE
Used Drive-thru for withdrawal, flawless
