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April 2024 by Joshua Saldivar
Poor customer service. Waited in line for 1 1/2 and had to leave to get my kids. Spoke to a rude lady at the podium. Awful awful branch
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March 2024 by Julio Beltran
Tried to schedule an appointment with financial advisor about retirement plans but they only schedule appointments in person from 9-4 M-F. How am I supposed to go since I work a 9-5 M-F like a lot of working Americans? They seemed over it when I said that doesn't really work with me. Guess I'll F off then....
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October 2023 by Valeria Limon
Brittney was wonderful, she provided exceptional customer service and this is why RBFCU is one of America's best credit unions?. I would definitely come back to this branch.
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June 2023 by Sarah Garcia
I have been a member for years. This past Saturday I went to your UTSA branch and your employee Danya was very helpful and helped me with my certificates. She took time to explain interest rates. You should have one of her in every branch. By the way this is the first time an employee took such good care of me. Thank you Danya.
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June 2023 by Dylan Baldwin
The last few times I have visited this location I have felt very welcomed and safe! Employees always thoroughly answer questions and concerns, making the visits quick and easy! Thanks guys!
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March 2023 by Doug Blevins
Best service and excellent location. Plenty of parking. ?
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December 2022 by Angel G.
The high score is mainly for the staff. Brittany is a delight and I always try to have her as the one servicing me when I come in. Seeing her gives me hope that the business world is becoming more accepting and that more companies are encouraging self expression. I don't know the whole story though. As a gen z, I was taught as a kid that you had to dress up in essential business casual to go to the bank or you wouldn't be taken seriously, but I always feel pretty comfortable coming in here. The people that are at the little greeting kiosk to the right are also always sweet. I don't like that you have to pay for the coin star, but it's obvious that neither do the staff like it and they are empathetic. I don't use many services at this location, so I can't speak on those. What I can say is that the main people you see when you walk in the door are always nice to work with.
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October 2022 by Armando Aguirre
The Teller's are very helpful and knowledgeable,RBFCU have great employees,
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July 2022 by Roger Topping
I never was here, I just parked next door. Google keeps bugging me to so a review. Bad Google! Bad Google!
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December 2021 by Oui C'est Moi ValE
Initial review: I gave only the 5 **** rating.. on 11/30/2112/1/21 Looking for an exceptional Credit Union? Look No further than RBFCU where You are a valued Member, you cannot be disappointed! Multiple services available, sinmply ask. IRA, CSRDeserving of > 5***** for exceptional Credit Unions experiences! Tellers always friendly, keep informeloans, etc.. tellers offer a wealth of info!Drive - Up ATMs Always working.Interest rates are good.Extra Parking, Handicapped right outside the door.
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November 2021 by Andrew Ellis
I experienced great service and policies, plus friendly staff.
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July 2021 by M CC
After experiencing a great deal of frustrations at another branch trying to get a service completed, I decided to simply try another branch. At the UTSA location, the branch manager Ramon was absolutely fantastic. He was very polite and completed the service the other branch said they could not perform.
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April 2021 by Carmen Zamarripa
I called to ask a question and was on hold for what seem like forever. After waiting on the phone for 25 minutes I finally hung up. I guess they feel phone calls aren't important to them.Thank God I bank at USAA. They answer most of their calls in 5 minutes or less.
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April 2021 by Rita Womack
Been there through these hard times for me thanks
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February 2021 by Jan wise
Went to the drive-up teller to do a withdrawal. No lines, quick and easy, also tge teller was very nice.
