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September 2023 by Marissa Moore
Very rude lady at the front the other day!! Don’t recommend at all
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August 2023 by Evette Wash
Have several different banks. This RBFCU is absolute best!! Offers, rates, customer service, everything top notch! Love it!! Closed my Chase account. They dis nothing but accept my $$ since 2006. Unacceptable! Use RBFCU. You'll love it too.
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April 2023 by Neala G
Great banking service!
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December 2022 by Nashwan Ad
Very disrespectful bad customer service I asked the lady a question and she start laughing with her friend and tell her did you understand what did he say They are unprofessional and racist and I'm gonna finish my service with them....
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September 2022 by Karen Crane
Sherry at the 1604 and bitters location was so sweet to us and was so helpful. Thanks for making us smile.
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July 2022 by M
They do not care about you. Period. I had to rush my cat to the emergency vet on Friday. My friend helped Venmo me money to cover it because I didn’t have it.I was at the vet shaking- and accidentally paid her back using the wrong debit card selection. Mind you, I have paid hundreds in fees and not once asked for a refund.My credit card interest alone supports them. I was at the emergency vet for hours. I chatted Ariell this morning and got no concern or empathy. Just a canned response that I should have made the deposit by 7. I immediately reversed the Venmo within minutes of my mistake and didn’t think I’d need to go to a branch. I couldn’t have anyways bc I was at the vet for hours with a very sick cat. I work for a local Bank and I have shown empathy to people and waived fees. I choose not to Bank where I work- but that just changed. They are awful. I was ok paying the $100 in fees that were my fault bc I’m going through hard times- I just asked for the ONE bc of the genuine mistake I made at the emergency vet. Do not bank here. They don’t care.
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June 2022 by Geo-T Pav
One of the best experiences you can have is being provided service by this institution. I used the drive thru today, and the representative was professional, courteous, service oriented, and completed my request in a timely manner. Highly recommend them for your banking needs.
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May 2022 by Chuck Corbitt
RBFCU refuses to allow members to download their monthly statements if they elect to receive paper copies. This is a rip off to their members. They used to offer free coin counting machines, now they skim 5% off the top of any coins brought in. Way to nickel and dime your customers!
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October 2021 by Jamis Cannondale
I went to the 1604 and Bitters location to cash a check on Tuesday 9/21/21. I was surprised when the teller handed me back the cash but it was going in all different directions and upside down. I asked him why & he didn't have much to say about it but the person greeting people at the door chimed in and mentioned that's the way they get the money from the Federal Reserve so it's not their fault. That is such a sorry excuse! I have a Chase bank account and my money is never handed back to me that way. Maybe, Chase Bank gets their money from a different Federal Reserve! Of course I'm just joking! Chase just takes the time to sort it out to make sure it is orderly and that it is a proper and respectful way to do things instead of making excuses. It just looks bad on the bank and how they do things.
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July 2021 by Veronica C.
Unfortunately customer service is lacking. I don't feel like the employees have much say or flexibility to do more for their customers...sad. Now have to switch everything over to Navy Federal or Security Service. What bites the most is the auto pay accounts linked to this bank account what a pain.
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May 2021 by Kimberley C.
On Friday, April 30, 2021 I went through the drive thru at 5:50pm to withdraw some money and it was a large amount. The teller sent me the envelope with my money and drivers license with my withdraw receipt. As I'm still in the drive thru I ALWAYS COUNT MY MONEY prior to driving off, so proceeded to count and I was shortk $2k. I counted again and then the teller comes on the screen and said, "oh, I'm sorry I didn't send you all your money". I told him yes I'm short money! So then I send him the canister back and he send me the rest of my money and I counted it and it was the amount I was short. I found it ironic that on the 2nd envelope he had written 2K on the back and the first envelope had nothing written on it. So, for everyone that goes through the drive thru ALWAYS ALWAYS count your money before driving off because once you're gone there is nothing that you can do.
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December 2020 by Victor R.
I always like this location because it is clean and everyone is friendly. I took my daughter to open her first savings account. They made her feel like a grown up and explained everything to her. I appreciated that she wasn't dismissed or ignored and that they explained it all well. I also appreciated that they offer a good savings account for a child under 12 and later on a debit card for the account. I will return to this location for sure!
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October 2020 by James Surnear
Bad customer service
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October 2020 by Scott Gonzalez
Always great customer service.
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April 2020 by Perseus W.
Really sweet people who are always really helpful. Checking accounts are free with a savings account that only need a dollar and don't charge a fee. Really really sweet
