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May 2023 by Ronald Ostrom
Found the right quartzite remnant at the right price at River City Rocktops. This should be the first place to look for quartzite or granite. Quick turnaround from the start of the order to the installation.
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March 2023 by Robin Hilton
River City Rocktops is a wonderful company! Everyone involved in our project was incredible. Brooke, Armando, Frank, and his team, and both Eduardos were all outstanding! They are true professionals. They all went above and beyond to craft my beautiful, granite countertops perfectly and have them installed in a timely manner despite continual delays from my cabinet contractor. They look amazing!
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March 2023 by Spencer S.
Making your kitchens and bathrooms look like a million dollars with out spending a million dollars! Remodeling is already a very stressful time. Worrying about having a reputable company that has quality granite/ quartzite shouldn't be. I am a Realtor and River City Rocktops is not only who I recommend for my clients but who I used to remodel my personal kitchen. The sales rep Brooke is amazing. She makes sure that you you get everything you want without breaking the bank. Even if it's outsourcing the a super expensive quartzite that you told your wife we weren't getting. Lol. I wouldn't put my name on something like this if it was not all around the best experience you can get.
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January 2023 by gracie esparza
brooke was very good at showing us the options to pick from, the guys who installed were also very good. just one suggestion maybe tell the customer that the stone may have to be cut inside to prepare to cover everything .
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December 2022 by Maygen Miller
Brooke helped us when we were looking to replace our countertops in a kitchen remodel and she was so helpful in walking through all the options with us. When the day came to have them install they were very efficient and the countertops look amazing! Will highly recommend using River City Rocktops!
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December 2022 by Alison Bilanin
Amazing experience! From start to finish. They were professional and quick! Love my new kitchen counters and would definitely recommend!
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December 2022 by Lori West
River City Rocktops was point on from the moment I contacted them!!! In this day and age when it is very hard to even get a bid, the same day I called and spoke to Kevin, I had an appointment to go visit that afternoon. I went in and picked out a beautiful piece of quartz that was in their existing stock (they have a bunch to chose from onsite). I received an excellent price for a slab and one half, he didn’t try to sell me two slabs, only what I needed! Trustworthy company! (Someone else who I received a bid from tried to sell me two slabs which would have cost me $2000 more). I paid 1/2 down that day and they scheduled me in one week. I was ready for them delighted on how quick! Measurement was scheduled and that guy showed up exactly when they said he would.Then the day of install, the three guys Alex and company were AWESOME! My house is shifting and my walls were off a bit and the cut piece didn’t fit properly. My stomach was in knots. BUT…no problem, Alex and company went right into fix mode and made it work. I cannot say enough about the quality of this company, their staff and contractors!!! Now I have a beautiful new kitchen and elegant countertops. This company deserves 5 stars and I would highly refer them to you if you are considering using them.
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December 2022 by Chadera Namauu
Amazing experience from the first visit to the showroom all the way through the last step of installation. I ran in to an issue where one single slab wouldn’t be big enough for my island—-which due to my initial error of measurement, I thought one slab would be. One week prior to install, after the template specialist measured correctly, Brooke let me know we had a dilemma and would be needing two slabs. I did NOT want a seam on a large island. She was quick to troubleshoot and I couldn’t be happier. Pleasant encounters with every employee (showroom, demo crew, install crew).
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December 2022 by Linda S
From my first contact with this company my experience has only been positive. Brooke helped me select the perfect stone for my existing cabinets. She made wonderful suggestions throughout the process. All appointments were kept as promisied and within a 1 to 2 hr window. So convenient. Susie was careful to verify our order when we called in to make our payment. Our installers were joyful, enthusiastic hardworkers. They helped us with some last minute decisions and were very polite and cleaned their workspace carefully. Highly recommend all involed.
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December 2022 by John Minea
Pricing was reasonable, installation not so much. During the installation of the countertops, some new cabinets have been damaged and moved from their place because of inappropriate way of putting the countertop on top of the cabinets. The damaged cabinet parts have been reordered and replaced, and the cabinets re-aligned. One cabinet we chose not to include in the damage because is not exactly visible and will involve more work to the get an entire cabinet replaced and installed. The countertop seam was not done properly when the installation took place. After we talked on the phone with the manager, the damaged parts have been paid for by the company and they have redone the seam and also fixed a small corner on the bar that was broken. The company did the right thing, and fixed the issues, and I appreciate that. However, this doesn't mean I can rate 5 stars. More attention to details and people property when installing countertops, would go a long way and will prevent less than 5 stars reviews and additional work after the installation.
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June 2022 by Alison And Travis L.
Great experience!!!! Awesome customer service, quick and easy demo and install. Absolutely LOVE my counter tops!
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June 2022 by Chadera N.
Amazing experience from the first visit to the showroom all the way through the last step of installation. I ran in to an issue where one single slab wouldn't be big enough for my island---which due to my initial error of measurement, I thought one slab would be. One week prior to install, after the template specialist measured correctly, Brooke let me know we had a dilemma and would be needing two slabs. I did NOT want a seam on a large island. She was quick to troubleshoot and I couldn't be happier. Pleasant encounters with every employee (showroom, demo crew, install crew).
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February 2022 by Ronald K.
Incredibly disappointed after a strong start. Kevin the salesman was very helpful and courteous. Price was agreeable and they were patient as we lineup up multiple contractors. Frank who came out to measure made his own template contrary to what we discussed. We lost our bar and counter extension. When team came to install they said it wasn't there problem and I was to call back to the store. Minimum 3-4 weeks before new counter could be ordered and I would have to foot the bill for Franks mistake. Installers also cut my water filtration lines instead of disconnecting them and failed to shut off the water cussing hinders of dollars damage to drywall and cabinetry. No apology, no recompense. Do not do business with RCR!
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December 2021 by Natalie Guajardo
My husband and I just visited the showroom and they have a nice set up. The reason for my one star review is because of the customer service we received, we walked in and stated we were having new cabinets installed and are looking for quartz countertops. We were taken to the back and shown four slabs and that’s it, and she kept referencing the cheapest slab, we then were walked back inside and given a card and the lady sat down and then left. Never showed us other options, my husband started looking around the showroom however the sales lady never asked how else she could help us or offer information on the other items they had such as backsplashes, sinks, and cabinet hardware. We never discussed our budget with her and yet were made to feel like we weren’t worth this company’s time. We have been shopping around other company’s in San Antonio and they all had many options to show, asked questions and acted like they wanted our business.
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December 2021 by Sarah G
So happy with the results and experience! We needed a slab to match our existing and you can't even tell it was added. Kevin was great. We also replaced the backsplash. Sergio and his crew were so awesome. It's the kitchen I dreamed of. Highly recommend!
