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August 2023 by Samantha Martinez
I recently stayed at the Ronald McDonald Place while my son was in the NICU, and unfortunately, my experience was far from satisfactory. I feel compelled to share my disappointment with the level of professionalism and respect I encountered during my stay.One incident that particularly stood out was an encounter with a night shift worker who treated me with disrespect. Despite having proof of this disrespectful behavior, I was denied an apology or any acknowledgment of the incident. Instead, the director of operators dismissed my concerns and went as far as calling me a liar. This response was not only unprofessional but also deeply hurtful during an already challenging time for my family.As a guest who was open and honest about my concerns, I expected a more empathetic and understanding response from the staff. Unfortunately, the lack of accountability and the director's dismissive attitude only added to my discomfort and frustration.In a place like Ronald McDonald, where families are already dealing with immense stress and worry, it is crucial for the staff to maintain a high level of professionalism and compassion. Regrettably, this was not the case during my stay.While I appreciate the overall purpose and mission of Ronald McDonald Place, I cannot overlook the unprofessional behavior and lack of support I experienced. I sincerely hope that the management takes this feedback seriously and works towards improving their staff's conduct and response to guest concerns.In conclusion, my stay at Ronald McDonald Place was marred by an incident of disrespect and an unsatisfactory response from the director of operators. I hope that future guests will have a more positive experience and that the necessary steps are taken to address the unprofessionalism I encountered.
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August 2023 by Google user
I recently stayed at the Ronald McDonald Place while my son was in the NICU, and unfortunately, my experience was far from satisfactory. I feel compelled to share my disappointment with the level of professionalism and respect I encountered during my stay.\\nOne incident that particularly stood out was an encounter with a night shift worker who treated me with disrespect. Despite having proof of this disrespectful behavior, I was denied an apology or any acknowledgment of the incident. Instead, the director of operators dismissed my concerns and went as far as calling me a liar. This response was not only unprofessional but also deeply hurtful during an already challenging time for my family.\\nAs a guest who was open and honest about my concerns, I expected a more empathetic and understanding response from the staff. Unfortunately, the lack of accountability and the director's dismissive attitude only added to my discomfort and frustration.\\nIn a place like Ronald McDonald, where families are already dealing with immense stress and worry, it is crucial for the staff to maintain a high level of professionalism and compassion. Regrettably, this was not the case during my stay.\\nWhile I appreciate the overall purpose and mission of Ronald McDonald Place, I cannot overlook the unprofessional behavior and lack of support I experienced. I sincerely hope that the management takes this feedback seriously and works towards improving their staff's conduct and response to guest concerns.\\nIn conclusion, my stay at Ronald McDonald Place was marred by an incident of disrespect and an unsatisfactory response from the director of operators. I hope that future guests will have a more positive experience and that the necessary steps are taken to address the unprofessionalism I encountered.
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June 2023 by Nai Assassa - Coldwell Banker D'Ann Harper Realtors
Great Charity helps families during the medical treatments of their loved ones find a comfortable & safe logging place.
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May 2023 by Carmen Simmons
It’s great if you are not a single parent worrying about one child in the NICU and trying to take care of another child at the same time. It was good until the director actually came around then all of a sudden you could see the difference in how they act. I was told “Community living isn’t for everyone” so that is probably why I don’t have anything good to say now. Morning shift were a bunch of liars but night shift was cool. If you don’t have anyone to help you with your other child or children do not come here.
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May 2023 by Gonzalez Gonzalez
We’ll ever is good but if they tell me to call Sunday to see if theirs a room for my daughter and my self they should hold the room cause I’ve been on the list for a week and on the day I’m coming they give it away
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March 2023 by Melissa Trejo Miller
The whole crew and staff are amazing. Everyone went above and beyond to support us and care for us from food to laundry to toiletries. Everything was extremely a blessing what I could ever imagine!!
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March 2023 by H M
I didn't really visit, as I was nearby at Ut health. Nonetheless, this is a great organization that people should donate to. They allow families with sick children to stay there for free, while they get their procedures. I used to work there as well, and it was just pure positivity.
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January 2023 by Nathan Cook
We stopped by just to drop off some donations. It looks very nice and very comfortable.
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December 2022 by Cheryl Anna
We went to the Ronald McDonald house as a church family to pray with staff and give service where Jesus needed us. Helped clean, sweep, wash dishes and prayed with others.This is a great place to give your time and donations. Always need supplies for cleaning so when your at the store buy something extra for this wonderful house. They have rooms for families with kids that are sick.We plan to visit again as a church or just to drop off goodies.If you have time stop by and say hello ...maybe pick up a mop broom or help clean up for others.
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June 2022 by cheryl jones
Great place to donate to.God Bless them.
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June 2022 by Kim Ellicks
Love how they help families and sick children.
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June 2022 by Barbara Gabaldon
Magical!!! Honor to serve dinner for the families..I luv'd it.
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December 2021 by Shovonda Fultz
Great place very clean and organized
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November 2021 by Julie Lloyd-Atkinson
Thankful for the opportunity to visit as someone close to me was given the chance to stay here
