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February 2024 by Eric
Skinny, cracked out female employee putting clothes back from fitting rooms was very condescending and uncourteous when my wife asked for assistance.
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February 2024 by Anna Allen
Had most of what we were looking for...and some things we weren't but were pleasantly surprised to find! Liked that their selections weren't as in out of order as most Ross stores are..
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January 2024 by Shiddartha Salinas
Excellent store
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January 2024 by Arturo Medina
I love buying good brands at good prices
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January 2024 by Devon Policella
Slow and not professional, they don’t know how to talk to customers politely, 1/10 do not recommend, not going back rather go to target or burlington
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January 2024 by Gina Juarez
Shopped at this Ross in wonderland mall really like what they had in stock sweaters ,doggie clothes,gift sets. Some Associates were friendly. Line was a 25 minute wait a check out. I will return back for clearance.
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December 2023 by xlartanislx xlartanislx
Great deals but the lines are always long no matter what time you come. Weekends are worse.Why not have a register for for 1-5 items and another for more.Whoever the manager of this store is need to think outside the box…
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November 2023 by Myriam
Only 2 cashier clerks, a bit messy but these are a score for 1$10.99...glass Christmas ornaments
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October 2023 by Leticia Trevino
I hope employees are getting paid what they deserve putting up with inconsiderate customers throwing everything everywhere !!!
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September 2023 by Mary Pac
They are a part of a run down mall. They have some home decor. But nothing in cosmetics
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September 2023 by L C
The staff at the Crossroads location needs customer service training. I LOVE shopping at Ross! This was the 3rd one I shopped at today, and what a disappointing experience. They clearly don't value the customer at this location.
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August 2023 by Renee
One line for purchases & returns/exchanges. No one answers the bell for service at the jewelry counter. The prices of jewelry are not made visible for many items; plus they don’t even make sure the items are facing forward or not obscured by other items even though there is space to spread them out. Staff is also quite curt and rude in addition to being unhelpful. And last time I was here I paid for an item that they did not bag and will not refund or replace it. I won’t shop here again once I get through this line and get my return processed.
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August 2023 by Sassyfrass
One line for purchases & returns/exchanges. No one answers the bell for service at the jewelry counter. The prices of jewelry are not made visible for many items; plus they don’t even make sure the items are facing forward or not obscured by other items even though there is space to spread them out. Staff is also quite curt and rude in addition to being unhelpful. And last time I was here I paid for an item that they did not bag and will not refund or replace it. I won’t shop here again once I get through this line and get my return processed.
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July 2023 by Jairo Aguirre
7 registers, at 9:30am only 1 (Valerie) working while 5 other ladies were chatting, caring less than were people in line to pay.Terrible customer service and work ethic, it's like they are getting paid to talk and no work
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July 2023 by Veronica Hernandez-Collier
Today was a good day! I got welcomed as soon as I walked in the door. The store was stocked and on the plus side things were still nice and organized.
