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April 2024 by Scott M.
Their website let me buy something out of stock for it to be backordered for several months. I ended up moving and needing to change the shipping address, but their customer service responded by telling me they don't allow address updates ever, and I was given no solution and had to call to cancel my order in order to resolve this at all. So, if you're going to order from here, just know there's always a chance you could be waiting around for your shipment for months, and if you ever need your order updated when it still hasn't even come close to shipping, a perfectly reasonable request, you're going to meet a draconian customer service that will refuse to help you. They'd rather keep unreasonably strict policies than keep customers. Simply price match them with Sweetwater if you want something from them.
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March 2024 by Jim B.
So I have an old, cheap guitar that I bought used some years ago. It is not a high end brand and is nothing that anyone would brag about but I like it. Took it to the Sam Ash in San Antonio for lighter strings and a set up. Now whenever I go to a guitar store I sit and play a few of the great guitars that are priced far beyond my skill level. I can honestly say that after the set up, my old guitar plays easier than any of the high end acoustics I picked up in the store. The Luthier, Paul Cappello, a very nice guy, did an outstanding job and I will be seeing him again with my other guitars.
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February 2024 by Ben R.
This place is horrible. trying to sell for MSRP Price. I can buy from the manufacturer for that. Not to mention they call the guitar new but it's hanging on the wall for everyone to play. It's a demo use guitar not new in box. like you would get from the manufacturer for MSRP price. no music store sells for MSRP anyway.
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January 2024 by David Bagley
Went there to sell some instruments that my kids no longer used and found the selling process very easy and pleasant. The staff was very friendly and professional. Something to note : was when they offered me a price they gave me other selling options, Wow! they wanted to insure that there was no pressure on me! And they were knowledgeable in all aspects of my experience I say thank you music aficionados
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January 2024 by Dale V.
ALways a great deal for quality products at Sam Ash. I was first introduced to Sam Ash while living in Ohio. Now living in Texas and Sam Ash is just a few minutes away. Everything I've purchased at Sam Ash, has been great and in excellent condition. Never an issue. I've purchased guitars, amps, cords, strings picks, drum sticks, music sheets, etc and it;'s always worked out for me. Many of the guitars I have were purchased from SA.
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January 2024 by James Taborsky
I took my acoustic guitar in to have some work done. I have had the guitar for many years and it had been a gift from my wife who has passed away. The luthier who worked on my guitar did beautiful work and treated my guitar as his own. I was very pleased with his craftsmanship and dedication. I would definitely recommend him and Sam Ash.
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December 2023 by Binh Le
I have been at Sam Ash Music store over a year and very pleasure. I bought a Taylor 214CE Plus and some other musical products here. Sam Ash Music store is a musical haven! Diverse selection, knowledgeable staff, impeccable service, top-notch products, and a vibrant community hub make it a 5-star destination for any music enthusiast. Highly recommend!
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December 2023 by Laura Sanchez
Purchased a Fender amp and it’s great that you can try it out first in the store to see if the product fits your needs. It also helps that the store clerks are knowledgeable about the products they sell.
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December 2023 by Serbol Perez
we were coming from guitar Center left there because the customer service was horrible. walking into Sam Ash feeling we were going to get the same kind of service but I was 100% wrong. we started talking to a gentlemen, by the name of AJ . we had a lot of questions which can be very time consuming. he was super nice and answered all of our questions and concerns. He help me pick out the perfect guitar for my daughter and drum set for my son. made us feel important and there was no pressure to buy. I have to say this place is very welcoming and the staff is professional, friendly, knowledgeable and helpful. I would recommend going to Sam Ash for your musical needs.
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December 2023 by raymond guajardo
Went to Sam Ash looking for a small mixer. Bought the pro FX 6V3 sales rep was super knowledgeable. I’m really satisfied with this mixer. It’s the top-of-the-line has everything I need for podcast. And live performances. I didn’t have to go looking for a sales rep. He approached me and I was able to find what I needed right away. Great sales rep. Thank you so much.!!!!
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December 2023 by Katherine Eversole
Sam Ash you guys are awesome. First time to be in your store in San Antonio.Its my favorite music store,, besides I'm an affiliate as well.Had an acoustic guitar that I dropped off for some clean up and have new strings put on. I think Mike was the repair man, he had over 30 years experience and took really good care of me.The rest of the store was laid out well and the employees were friendly, knowledgeable and very helpful..Being an affiliate of Sam Ash I think makes me somewhat biased, but you really can't get a better music store with all music needs.I was looking for high-end guitars as well and found out they no longer display them in the store here. I think they need just a few hanging around.Other than that, great place for beginners to pro's to shop for quality products. 5 Stars guys!! way to go.
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October 2023 by Mr 210
This locations store has decent accessories, however I wouldn't recommend their literature as there's a no refund policy and majority of their books are out dated I purchased one very recently and it was missing a DVD that was supposed to com with it so you can follow along, so I'm SOL. I'd highly recommend no purchasing their books just FYI they're no refundable and their music not flash cards are not very good either as they're mostly blank on either side and don't reference what your hoping to learn.
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October 2023 by Sean Hay
Went in today to either rent or buy a couple of EV speakers and told the attendant that as well. He informed me they couldn't rent because the system is messed up. He told me he'd be right with me. Waited 30 minutes before leaving while he jacked around with a couple of girls that said from the start that they weren''t going to buy a microphone today just wanted to try some out, starting with the cheapest! Maybe not a big deal to Sam Ash, but I had just opened an account and was prepared to spend upwards of $1K for a small set. Now I have to find someplace else, and close an account.
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October 2023 by Adam
Sam Ash on 410 from now on.Went to a competitor first. I had previously bought 3 guitars from them, I was looking for my lifetime guitar, and ready to trade in and drop a little money. Competitor didn’t have time to deal with me, so i went to Sam Ash. Todd, usually in acoustics, helped me out. Showed me what I needed to see, and gave me the time I needed and fair trade in on what I had.I also noticed that he was polite and recognized other customers as he helped me. He and one of his coworkers appeared to actually like their job, and on a Sunday morning, where most in retail don’t.5 stars from me, and I don’t give 5 stars. They earned my repeat business. Well done team Ash.
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September 2023 by David Hickey
I use Sam Ash for all my musical needs. The staff is always genuinely kind, knowledgeable and prompt. They most usually have whatever I'm looking for and if they don't they can usually get it for me or know where I can get it. It's always a pleasure walking into the store whether it be for something specific or just browsing.
