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October 2023 by Isaac Edwards
ar management, Security Service on Culebra 1604 I was blown away from your co-worker. Destiny -Calderon_Ruiz. Coming from a guy that was in the food industry and worked with people for almost 10 years, I believe that her skill set deserves a higher position because her customer service is spot on. When I got there some things happened to my account and I wanted to give up.. but when talking to her she resolved my problem and made sure my checking and saving account were up to par and were safe.. You don't find co-workers like that. No more pray that you consider taking some time and appreciating her hard work because with her makes me be part of security service for another 20 plus years. God bless you and have a wonderful day
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October 2023 by Stacey White
For a few years now, we've been pleased with our service while having savings and checking accounts for our whole family, including our teenagers. But just yesterday, we opened a business account! This is a somewhat lengthy process, and we weren't even sure how to answer some of the questions! Christina and her associate stayed more than an hour after closing to insure that our account was opened and set and that all of our questions were answered! Never did they seem rushed or impatient with this process that was about 2 hours long. Christina called to follow up today and let me know my business debit card is being rush mailed to us and to check if we had thought of any questions or concerns. Just a wonderful experience!
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October 2023 by Josh
Great companies are those that hire great people. And Pricilla Mayen is a great person! My experience at this branch was phenomenal. I was out in 15 minutes and I was just in for a new card. Kudos to the staff at this branch!
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October 2023 by Kameron Thornburg
Amorie Silva privided fantastic customer service. She is smart, accurate, helpful, resourceful, highly knowledgeable, patient, if I was in SSFCU management I would promote her NOW. I have been in the Financial Management career field for over 41 years and she is the best of the best.Kameron & Julia Thornburg
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October 2023 by Reginald Smith
My wife and I required several actions to streamline and maximize our funds on deposit at Security Service Federal Credit Union. We used the iOS version of their mobile app to schedule an appointment at the 5750 W Loop 1604 N branch. Upon arrival for our appointment, we were immediately seen by Member Consultant Amorie S. She clarified what we wanted to do and effectively communicated what she was doing at each step of the process. During our visit Amorie S. displayed professionalism, patience, and an expert level knowledge of Security Service’s procedures and financial products. Excellent organization with great employees!
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September 2023 by Julien Tellez
My first time at this location and it was pretty busy, but the wait time was very minimal. Pricilla; the one who helped me cancel my card and get a new one was extremely helpful and very friendly. Not one to leave google reviews, especially on a bank, but for how many times I’ve dreaded my time inside a bank, this was my most pleasant experience.
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September 2023 by Jesse Martinez
Waking in somewhere and asking for a loan can be nerve wrecking but this branch made it seem effortless! From beginning to end, Abby was incredibly helpful, knowledgeable, and understood exactly what we needed. Thank you Abby for ALL your help!!
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September 2023 by Lance Morris
Edna Goyang was amazing at this branch. The service she rendered was impeccable. I came in to establish a business account and needed to bring my kiddo. She was so kind and generous and provided the best customer service. She even offered my 4 year old something to drink. We have a personal and now a business account here and because of her excellent customer service we will be looking into switching our home, auto, and business insurances to security service. Fantastic experience today!
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August 2023 by Geri Baldwin
In the state of mind I was in the agent listened to me and helped me clam down and get me started back to a safe place for my money and my peace of mind.The agent on the phone that blocked my accounts also was very kind and helpful, reassuring me that SSFCU would help me re-establish my accounts and get me back to a safe place.Blessings and thank you.
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August 2023 by Leticia Reid
I came in there on July 28th and was assisted by Tammy Cao. She was a delight and acted so professional in helping me. She was so very easy to talk to and she answered my questions without any problems. She has a great attitude and I really appreciated the way that she connected herself. Now a days it's hard to find individuals like her working directly with the customers with such professionalism. Thank you for hiring such a great employee.
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August 2023 by Tyler Conner
This branch always takes great care of me. Special shout out to Priscilla Mayen who helped me get a lost card taken care of and went the extra mile to help me ensure I had the information needed to reestablish my auto payments etc. extremely polite and professional! Thanks again.
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August 2023 by Anid G.
Awesome employees and a very pleasant atmosphere to be in! Everyone is very helpful and very professional! Thank you Security Service for your Service!
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July 2023 by Brian Cox
This location is always clean and the staff is very friendly. There is a coinstar machine that allows you to deposit coins to your account without having to pay a fee. Excellent branch!
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July 2023 by Maria Castro
Both the Clerk who helped me to Open up the Money Mkt. Account & the Teller who helped me with a couple of other Transactions. Both of them were Very Respectful, Very Polite, & the Clerk who helped me to open up the Money Mkt. According. was very Knowledgable in Fully Explaining to me, how it Worked.I was Very Happy with the Entire Transaction..!!
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July 2023 by Hery Guzman
Lorie was very helpful and kind. She explain to me everything and I was I was so happy to be a member of your team. Thank you Laurie for everything you deserve more. I hope I spelled your name right I wish there was more girls like U.
