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November 2023 by ART RODRIGUEZ
I’ve been a long time member and today I conducted some business at the Wurzbach branch. The professionalism, patience and exceptional service I was shown reminded me of why I remain with SSFCU all these years. In this regard, Mr Alan Barragan Jr and Ms Bonnie Aguilar exhibited these qualities at a very high degree and are a credit to SSFCU. This office and in particular these two employees went above and beyond to ensure that I understood everything in detail that had transpired. In effect, they made me feel like I was their most important member.
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November 2023 by Rico Mendoza
Samantha Trevino was very helpful , she’s helped me multiple times and is always very kind n sweet she gets me the information I need ! And makes everything as easy as possible yall got a a great worker in her always smiling keep her around ! And She’s very beautiful ;)
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November 2023 by Lauren Drullinger
I had to go to the branch to update some accounts and Akemi-Hana was so helpful! She got all my accounts updated quickly and was incredibly friendly. All the staff at this location are warm and welcoming and it's tough as it is ALWAYS busy! If you are looking for a credit union, I would highly recommend SSFCU.
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November 2023 by Elizabeth S.
My partner & I came to this branch last Thursday to have me added to the account. Destiny was extremely helpful & knowledgeable! She advised us on what we should o to get our finances in order so when we decide to refinance our car loan it'll help us out in the long run. On top of the outstanding service that was provided she was so kind & patient with our children. She even let my toddler color! Thanks so much Destiny you are so amazing!!
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October 2023 by Arielle Perales
Samantha Trevino helped me the right way during my visit at this branch! She provided me with great information about the type of account I was setting up without overwhelming me about the info given. She gave me a referral for car insurance for my car as well and did an excellent job with assisting me. She’s a great worker in my opinion and is relatable as well she has great customer rapport in my eyes. If anyone has questions or concerns with their accounts or is looking to set a new one up but needs good guidance, I would definitely go to her I give her 5 stars ⭐️
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October 2023 by Roberto Gudiño
Akemi-Hana was super helpful and professional guiding me through the process of joining as a new member.She explained the Power protected Checking account advantages which I think are fantastic and absolutely worth the monthly charge.Everyone at the Wurzbach branch was welcoming. They make you feel at home.
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October 2023 by Ugli Voodoo
I set up an appointment to help with some questions I had. Thanks to Samantha and Ben I feel a lot more confident and knowledgeable. They made the whole time go by quickly. I also didn’t have to wait long for the appointment which is a super big plus. Thank you guys for all the help!
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October 2023 by Annette Ewer
I worked with Joe. Joseph P Sanchez. He was fabulous. I learned new ways to INVEST my savings. He let me tell my story. And he was open to sharing his own story with savings and banking. I learn more from peoples experiences than I do from data in flyers. I left that meeting feeling satisfied, confident and excited about this beginning to my relationship with Security Service Federal Credit Union.
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September 2023 by Ed T.
I went in Saturday Sept 9, 2023 with my elderly father to resolve some issues for him. Alan Barragan helped us out. Alan was professional and patient and help resolves all our issues. Definitely provided a level of service you don't often see anymore at financial institutions
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September 2023 by Tanya Higginbotham
I came in for an inquiry and to my surprise I was approved the staff was friendly not intimidating at all. I felt very welcome and the process was smooth. They made sure I walked out without any concerns or questions.Thank you Akemi-Hana Méndez for helping me through the process! I can’t forget Evelyn Romero she was the first one to attend to me get me an appointment and explain my options! I didn’t even realize she was a Supervisor, I felt like I was talking to a trusted family member.Thank you so much for your excellent Service.
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September 2023 by L Gutierrez
Akemi-Hana Mendez was so professional. She is focused and accurately handled my account and is so friendly and polite. A bank officer that you can depend on to do the job right! ?
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August 2023 by Linda G
This was my first time at this location and I will not go to another one if possible. The people at the reception desk were courteous and helpful. Joseph went above and beyond in assisting me with the many questions, new accounts, transfers etc. In addition, he discovered an error made by a credit agency that I will get corrected. Joseph was extremely helpful in his explanations and took the time to make me comfortable in my decisions as there were multiple accounts of substantial amounts to deal with. Because of Joseph’s kind and professional assistance I had decided to leave these funds in your institution although I live in another city and it will be less convenient. He assured me that it would not be a problem. In addition, I am considering transferring other funds to this location. Joseph is quite the asset. Thank you for making my visit easier during a most difficult time.
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August 2023 by moni
I went in today to set up my first banking account. Destiny was the lovely person who helped me today! She was very nice and patient, she gave me so many details and great advice about what would be better for me. I’m so thankful for her help in the process of it all, highly recommended coming here!!
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August 2023 by Rebecca Binkley
Great experience! As a first time car buyer, Joseph Sanchez was very helpful, knowledgeable, and patient. He answered all my questions. Will definitely continue to do business with him and I highly recommend him!
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August 2023 by Martha Salinas
Alan J Barragan Jr from the Wurzbach bank was EXTREMELY WONDERFUL and SO very patient as helped my daughter, husband and myself open new bank accounts after all 3 of our accounts were hacked this June..We spent over four hours with him and not once did we feel rushed. We are so, so grateful for his service, we TRULY are grateful.
