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November 2023 by John Chavez
Wed Nov 15, 2023. The service at this location is outstanding. The help from MARCELA VILLEGAS was professional and friendly. she helped set up an Estate account with great detail, attention, and assistance that made the process easy. It was time consuming but we never felt rushed nor bothered. Her attention to detail was great even to the point of helping to set up the mobile account. She answered every single question and even some that were not asked. Amazing service.
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November 2023 by Randall Franks
Joseph Forbes is AWESOME made a difficult process easy with his patient kind ways.
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November 2023 by Humorous Errectis
I just want to take a moment to recognize how fantastic this branch of Security Service is and the excellent customer service it provides. If you’re looking to take out a loan, line of credit, or refinance a mortgage, please ask for Joseph Forbes! He helped steer me in the right direction today and I got approved for a line of credit that will definitely help me sleep better at night knowing it’s there. This excellent customer service and the support from the Rolling Oaks branch is the reason why my family always will bank At Security Service Federal Credit Union.
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October 2023 by Maria Almaraz
This only has to do with the auto insurance part if the company. My agent Layton, Jesse was less than helpful he signed my family up with allstate auto insurance on Friday 22nd of September come Tuesday the 26th my auto policy was canceled. Mr Layton was less than helpful to get me my refund I'm still waiting for it. 3 weeks later. Also he was trying to charge me more due to lapse of coverage due to a mistake that his company made. Luckily I got insurance through a state farm. With no help from Mr. Layton. Please do your research and find insurance yourself.
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October 2023 by Beverly Maniatty
Ms. Abi Jno Baptiste was helpful, understanding and provided the correct information about one account that I had. She help with all the transactions that needed to process.
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September 2023 by Ali Ap
Every time I get inside to make quick deposit , line is long .. they have only have 1-2 open tellers .. they have enough help but no one seems to have Spence of urgency to at least help on customer service .. disappointed
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September 2023 by J Catstellar
Ashley helped me and my family with many different services. She answered all the questions we had. She was a pleasure to work with, very friendly and professional and made everything easy.
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August 2023 by Ernest Swain
We closed some old, opened some new, and added accounts all in one trip! Service representative Abigail was knowledgeable, professional, and efficient! Kudos to Abigail!
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August 2023 by Janina Orozco
Joseph Forbes was my saving grace. He assisted me with a loan to secure my business. I am truly grateful.
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June 2023 by Jessica Yanes
Abi was amazing in helping my mom and I when we went in today. We had so many questions, and she took the time to answer every single one of them. She was extremely patient, and we will definitely be asking for her any time we need to go inside the branch!
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May 2023 by leeroy meadows
People friendly & very helpful .When checvking balance on phone other banks have aval of not only amount dispersed & date but also who got the money .To stay competetive this is gonna help you retain mebers & to attract new members .My old bank has this feature but they close now on saturdays & I need both features .Like that Sec Serv is open till 2 on Sat . For many people that have busy lives its the only day they get time to bank.
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April 2023 by Keenan Thompson
My visit to Security Service Credit Union Rolling Oaks was the best example of what the banking experience should be.I came to open a personal loan, I was happily greeted and assisted by Ms.Jessica and Assistant Branch Manager Bryan Foulds.During the process they were very informative in explaining the loan process. Presentation of SSCU protection was impeccable! However, there was some challenges along the way to get my loan approved. The outcome was to appeal a denial. I became discouraged and expressed that I had been a longtime member, and my concerns about policy. They took in consideration my complaints, and went into problem solving mode! Jessica was calm, and Bryan was the best guide for his employee. I was impressed! I walked away with the loan amount I needed, and it was a WIN/WIN!Thank You Bryan & Jessica!I look forward to doing more business!Sincerely,Keenan Thompson
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April 2023 by Rebecca Collins
Jessica Mcord was very helpful and very informative. She was very patient explaining in detail the facts and figures I wanted to know. She was very kind and professional which I felt very confident on the decisions I made with her expertise help. Thank you so much and I am very happy for joining Security Service Credit Union. Also Joseph welcomed me and advised me with his professional knowledge and was so kind and very personable. Also Aston was also very patient and personable also. He made my final signing feel very effortless and pleasant! Thank you for an experience that I will not forget.
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April 2023 by Marie Gustowski
Joseph Forbes was able to help me understand and set me in the right direction regarding my finances especially with questions regarding certificate of deposits. He was able to guide me with rates and terms of the certificate of deposits. He took the time to explain and made sure I understood everything. I will be bringing more funds to Security Service Fcu because his honest, courtesy and friendly attitude..
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April 2023 by Karen Newton
Atlas Eliasen at the Selma/Rolling Oaks Mall SSFCU location was AWESOME! She was very courteous and knowledgeable and helped me make the best decisions re: both my short and long-term financial security.
