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November 2023 by Kaylee Martin
I could not recommend this location enough. Alvaro Loayza worked very hard in a timely manner to ensure my vehicle was returned to me. Angela and Al never missed an update and explained what was happening along the way! Additionally, they handled majority of communication with 3rd party's insurance, which took the stress off of me. The first car problem that was a breeze, thank you Al and team!!!
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November 2023 by D Dave
They keep you up to speed with EVERYTHING going on! Very honest and helpful. My vehicle had already been painted, didn't look right. after this collision These Guys Got it RIGHT!PLUS they let me leave the rental there and called the rental place to pick up.
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September 2023 by Laura Bennett
Prompt & friendly service. Thorough inspection of my car performed and am awaiting findings.
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July 2023 by S F.
My car was repaired here at this collision center and they did a horrible job. If you take your vehicle here inspect it before you take it because they will not take responsibility for it after. I don't not recommend this shop at all. The parts they replaced are damaged and the body work they did was horrible.
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June 2023 by Lupita Morales
My daughter had a car accident and she took it to that workshop to get an estimate to fix it, but the estimate was excessively expensive, the insurance company did not want to pay for it, my daughter went to get her car out of there to take it to another place, they had removed many parts and it could no longer be driven, they delivered the car worse than when she left it and they still charged her for the time the car was there... I definitely do not recommend this workshop, do not take your car there.Service: Body & Trim
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June 2023 by Jasmine E.
I've had the pleasure of doing business here twice!! More recently with my 2023 Ford Bronco! Mike Sullivan is one of the best guys out there. Always trying to get things done and get you your car or truck back as new as possible. My car has been with them since march 2023 and he was quick enough to get me back in my bronco in June of 2023. Some of you might think that's a long time but it's really not regarding that the bronco is a newer model and it has multiple items on back order. I waited a month for this final tire rod and he was able to get it even sooner, then expected which was suppose to be July. The receptionist Angie, is such a sweet soul!! She would call every other day to info me of any updates when she could, and was persistent that it would come in soon. As for Mike Aguilar, the shop owner, he took care of me when Mike s was out of shop and as well back when my other vehicle was there with them! They really take the time to get to know u as a person and help u understand what's going on with ur vehicle . There's no other place I trust to service my vehicles ! They really value you as a person and a customer !! Hope I don't have to go back due to another accident , but if I did I wouldn't be disappointed with going back to them!! 10/10
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April 2023 by Usman Alee
I highly recommend this shop to every body I have been here multiple times and they always do an amazing job. No complaints high quality work and amazing customer service. Mike Sullivan is the guy who helped me numerous times great guy always kept me posted.
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March 2023 by Jerardo DeLeon
This place customer service and work is amazing. I didn't know what I was doing after my car wreck, luckily they helped me out and explain things along with my insurance. Everything was a breeze with thier assistance.Services: Body & Trim
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March 2023 by Jorge Nungaray
Got into an accident recently and service king did an amazing job. The completion day they gave me was accurate and I was kept up to date on a daily basisServices: Body & Trim
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January 2023 by Cherish Franks
From start to finish they were very professional, kind and informative. I do give them five stars and was happy with everything. My only little drawback is I’ve had some thing done with service king 3 to 4 times, and those other locations that I use one being been white on 71 in Austin Texas, they detail my inside of my car and that’s not part of it, but it made me feel really special and thought about. I thought I would receive the same, but that’s OK. It was still great. I definitely recommend Mike for communication understanding and customer service wonderful person all around.Service: Body & Trim
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January 2023 by kamryn wilkinson
I give 3 stars only for my experience with Mike Sullivan. He was very informative and helpful throughout my experience with service king. I brought my car in after I was hit to get it repaired. Which that service was fine- the hood was replaced but had scratches even though it was supposed to be fixed to pre crash condition. The spacing on the hood is also not even but my car is drivable and that’s what I was thankful for. Everything was fine until I wasn’t dealing with Mr. Sullivan. The second time I brought my car back in was for an engine light that was on after the accident, that hasn’t been on before. I called the day before to make sure it’d be okay to bring my car the next day, to which they responded it was fine. Fast forward to the next day, there’s a sign saying Covid is being passed around and to call before entering. I called twice within a 30 minute span, each with no response. I was left waiting out front for an hour before getting out of my car with my toddler to stretch our legs. Then a lady came running out and told me to basically come back because we can’t go inside due to Covid being passed around. I explained to her I was okay not going in but that my car is my only means of transportation and I was told it would be looked at. She brought out another man who came from a different store (didn’t catch names of either person I dealt with on this day). He read the engine code and told me that he didn’t know what it was and that I needed to get a second opinion because the insurance company covering repairs doesn’t trust their opinion because they don’t specialize in those kind of repairs??? But I could bring it back once I got my second opinion. I meant to write this review a little earlier but upon cleaning out my car from sick children, I just came across my back seat cover torn and stapled… seems trivial but it’s very annoying that it was broke and then tried to cover it up (no one has been in my car besides myself and children who obviously have no access to a stapler). I’m waiting for Mike Sullivan to return from Covid to speak with him because he seems to be very straightforward and I trust him over the others I have dealt with. I will update my review once I am able to get ahold of himServices: Painting
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December 2022 by Sophie Martinez
So disappointed with Service King!! I was told after my repair was completed that if I completed a survey and gave them high marks then I would receive a gas card. It's been almost 2 months and nothing yet - seems like they are the only ones that benefited from this!! I previously called twice and was told that it was on its way. Shame on you for lying.
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November 2022 by Bob Smith
Mike Sullivan and the entire team provided me with an excellent, informed, caring, professional, experience throughout this repair. The repair is flawless. Excellence in quality control. Highly recommend. Thank you all.Service: Body & Trim
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November 2022 by Noah Lawrence
I they were very efficient, friendly, communicated effectively, and did great work.Service: Body & Trim
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September 2022 by Travis E Briggs (Travis, T)
Repair Quality was OUTSTANDING. Could not tell that repairs were made. Vehicle looks as good as the day it arrived at the dealership from the factory.The Staff/Employees are very Professional, Knowledgeable, Honest, Truthful, Compassionate, and have a great work ethic.Have, and will continue to, recommend Service King for all collision and damage repair to all in need of such work.
