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March 2024 by M. B.
Hands down absolutely the worst company to work for!! The management only cares about the sales and rates, not the employees nor the customer. They do not abide by Their own policies at all! Even after working for this company I didn't think it could get worse, the customer service needs a lot work. No manners from anyone in the building, constantly making excuses about their policies and poor management. Most stores do not welcome you in, do not ask if you need help finding anything, they don't check up on you, and if they do all they care about is up selling you. I will not be back, all bootbarn does it prove to you why you shouldn't shop there.
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January 2024 by Anne Thomas
Great selections. Store staff are very friendly and helpful.
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January 2024 by Marshall Quen
Went in to get work boots for my son. Staff is friendly and knowledgeable. Told the salesman what we were looking for, and he had us out the door with a great pair of boots in 20 minutes. I will definitely go back.
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January 2024 by Angie Garcia
Good prices
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January 2024 by cindy manz
Small store but has enough inventory to shop for. Looking for steel toe women's shoes and socks buy selection was limited compared to other locations. Will have to shop on line and see if it fits.
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January 2024 by Tina Gonzalesg
Cashier are rude , no one offer to help us find anything
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December 2023 by Christina Lopez
Very helpful staff. They were all very kind and courteous
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December 2023 by Graham Collins
Had a great experience at a number of different Boot Barn locations in San Antonio this weekend while looking for some clothes and hats.This branch had the best selection of items for me personally and the staff were super helpful, in particular Misty who could not have helped more.I left with multiple items with great savings in the sale.I look forward to returning next time I'm in Texas. Thank you.
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December 2023 by Bryan
Horrible customer service. Very disrespectful. From the cashier to the manager on duty. I wouldn't recommend this store location at all.
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November 2023 by Peggy Gibson
Consumer beware! If you order online and must return a item do to boot barn sending wrong size, just know they will charge you $10.00. You have option of driving to store and returning it for free. Of course it’ll cost you your time, and fuel. Defeating the point of ordering through the mail. So buyer beware. Boot barn screwed up my order and now I must suffer further by loss of money.
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October 2023 by Melody Jae
No notice for online orders or notice at all. Waste of gas and time
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July 2023 by Jose Jasso
1st off this place Is AMAZINGJULIAN, HELP ME OUT SO MUCH.I HAD NO IDEA WHAT I WAS LOOKING FOR.I HAD A GALA TO ATTEND.AND HE SQUARED ME AWAY.
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July 2023 by Cheryl Anna
Alot of nice stuff but the staff was too busy to help us. I left my daughter and grandson stayed.Waited in line for 20+ plus minutes then had to move to another line so left the item and the store.A lot of kids working there which is good but needs to worry about the customers more not hanging out.
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June 2023 by Marcela T.
I love coming to Boot Barn! Every time I step into one I always find something I like :) all the boot barns I've been to have been really organized and straightforward to shop in. My only constructive comment would be to have staff be more knowledgeable about their products (and maybe carry some more stock) - I visited several stores in search of black ankle boots and found none. I did get some advice from a manager to check online and have it delivered to me, which is nice. But I like the feel of being able to walk in and try things on. Not waste time ordering only to find out 5 days later that it doesn't fit, then return it, wait 5 more days, and so on.
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May 2023 by albert martinez
Staff friendly, store was clean, found what I needed, fast service at cashier.
