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January 2024 by Tom F.
Great experience in a time where customer service is usually disappointing. From the initial contact, scheduling, pictures for a quote and reminders we were ready. Then of course follow through with a reminder, on time show up, professional attitude, setup, execution and cleanup. Bryson was very knowledgeable and did a Great job. We look forward to using this company again.
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January 2024 by Phil N.
Junior and the rest of the crew did a great job resurfacing my pool. Job was completed in 3 days, pool looks incredible and when they were done, the yard was left the same way they found it. Everyone in the sales office was extremely helpful explaining everything to us and making sure we got exactly what we wanted. I highly recommend their renovation service.
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December 2023 by Jimbob King
Major work was done. Completely professional from start to finish. From my initial call with Sara, then Pool Tile Cleaning. Decided to have additional work done, came out and bid right away. Once paid deposit they started right away and finished within a week. Highly highly recommend South Texas Pool Tile Cleaning and Custom Pools. Wish I could give more than 5 stars.
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December 2023 by Eric Fichtner
Excellent job in removing calcium buildup on my pool tile. Very professional personnel.
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October 2023 by Laura W.
I will say, I was cautious when choosing a pool company because I don't know many people which are happy after they finish a pool install. They were referred to my by my renovation designer, therefore, I decided to give them a shot at the project. I can happily report, our project is complete and I am a happy little client!! They did a great job and took all of my ideas and concerns to heart. They were fair and honest. Alexander knocked the design aspect out of the park and Wayne was available to see all of the details through to the end. Love the finished result and already using it more than I thought we would. Pool heater was an unexpected love that I didn't know I couldn't live without. Thanks Wayne and team!
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September 2023 by sonya lopez
I love my pool, thank you to South Texas Custom Pools for all the memories we have and will continue to make with our family and friends. You guys are the best
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September 2023 by Cynthia Champagne
They were very helpful choosing tile patterns and grout color. The guys who did the demo and tile work were great. They kept working hard even through the sun and extreme heat. Very polite also. After the pool was finished the company was responsive to our questions and water issues. They worked hard to resolve it even on a weekend.
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September 2023 by Robin Rinehart
South Texas pool tile did an excellent job cleaning our tile . They showed up on time and left the tile and our pool area sparkling clean . I’d definitely use them againService: Tile brushing
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September 2023 by Kris Trejo
Great overall experience. Professional approach with good communication…and at a reasonable price. They will be the first call I’ll make for any of my future pool needs. ?Service: Tile brushing
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August 2023 by Mindi
Horrible service!! Hired to remove build up on tiles. A few months later, buildup started back. They were suppose to put a glaze on the tiles that they blasted but did not do. Plaster started cracking at the end of the pool where they had drained it. Contacted owner/manager. He never offered to come look at the work was done. He only wanted to argue the situation. I left a review a few days ago on Facebook. He once again stated the issue had been resolved. Ha…in his mind maybe so but he never did one thing to resolve any issues. It appears he has now blocked me from Facebook so my review can’t be seen. Save your money. Completely unprofessional company!!
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August 2023 by Rosalinda Sivilli
Bryson South Texas Pool, did a great job. Of cleaning the scaling off our pool.Service: Tile brushing
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July 2023 by Matthew Rossi
We requested a quote to have the left wall of our waterfall repaired to correct a leak (first photo). The first tech that came out gave said every effort would be made to match the right side of the waterfall. We were told the stone wouldn't match exactly, but the dimensions would be conserved. This was our expectation. On the first day of the job, a second tech proposed the layout seen in photo 2. This looked absurd to us. He proposed 5 steps that did not in any way match the 8 steps on the intact side. We asked if the stones could be cut and 8 steps made instead? He said yes. With no further discussion, he finished the job. He sent me the third picture as he pulled out of my driveway and left. I was very disappointed when I got home and inspected the work. The stones jut out 3 inches further on the left than the right. 3 of the stones are half the thickness of the other stones.I called the main number to complain. The second tech called me back at the end of the day. When I described my issues to him, he was completely uncompromising, but said someone would come back Monday to do something. On Monday, he came back and argued with me for over 45 minutes. I told him I was unsatisfied with the job, and asked for options to improve it. He said there was none. He said no changes could be made. I tried calling the main number multiple times on numerous days, and I kept getting your voicemail. I only received a call back and after telling them I was going to leave a negative review. The first tech called me back and I had the same conversation with him. I asked what could be done to make it look better. He told me he would talk to someone and promised to call me back the next day to see what could be done. That was over a week ago. No one has called me back.They did fix the leak, but their communication was nonexistent after they decided the job was done. They didn't care about doing it right. They just did it as fast as they could and without asking for the customer's input.
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June 2023 by Matthew Warren
These guys did an amazing job retiling our pool! We couldn't be happier with the process and the results. Wayne came out and talked through several options, met with us at the tile store, patiently helped us choose the best tile within our budget, and stayed in contact throughout the process. We will definitely use South Texas Pool again, and highly recommend them without hesitation.
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June 2023 by Jana Bates
Had a great experience with these guys. The request for quote was responded too quickly with service scheduled very quickly. There were multiple notifications and reminders. Bryson showed up and did a great job and was very professional. Our tile looks great! Would definitely recommend them.Service: Tile brushing
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June 2023 by David Gross
Tile looks great!!!! Thanks for the excellent work. Highly recommend.Service: Tile brushing
