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September 2022 by Jenn
i had an issue on my account and leslie was great! she helped me with my issues and returned my calls in a timely manner. She was able to resolve my issue within a few business days, very happy with their customer service.
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August 2022 by Ethan Rodriguez
I have banked here for 5 years and I have to say absolutely the worst bank I have been with. They will never contact you for overdraft fees they will wait and try charging you more to get as much money as they can out of you and they have no overdraft forgiveness or period to pay. It’s absolutely ridiculous. You pay what you owe plus the huge fee they slam you with. Also if you lose your card, good luck! You will now have a card for the next 2 weeks cause they have it sent across the world and have a man with neanderthal tools building it. Also there whole system from there app to there online and phone lines were created around the prehistoric age. Nothing ever works and it’s all insanely slow it’s pretty pathetic. I have never had a good conversation with there associates either the motto there is, “don’t make consumers happy and be really rude for no reason.” The bank it’s self is pretty horrible I understand it’s a small bank but it’s connect to a literal research center you think there would be some smart or updated technology but not a single thing. I only banked here cause I was related to a worker there and they made it sound like they had good benefits but I was definitely a fool for believing them. I stuck with them so long honestly cause I hate switching banks but recently I switched to frost and it’s a 100% better in anyway you can think of. If you work at SWRI don’t bank there it’s not worth the time they make you wait or the trouble they will put you through I promise.
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August 2021 by Jason Munoz
Carmen Estrada was excellent, she helped me and my family wonderfully, if it wasn’t for her me and my mom would have difficulty in paying out cars, but because of her we are finally having peace of mind, I recommend everyone to come here for her wonderful service
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May 2021 by Vladimir Germello
As always the great folks at SWRFCU are nothing short of blessings. My wife and I were please to be assisted by Mr. Mike Aguirre who helped us secure the loan we needed for my wife's new car. We are so pleased to move forward in our lives and we owe it all to Mr. Aguirre and the great people at SWRFCU.
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February 2021 by Jorge Medina
My wife works for SWRI and we used SWRCFCU for our loan needs. Carmen Estrada, did a wonderful job for as at the SWRI campus branch. We will continue do use them in the future. Carmen made everything go smoothly! Highly recommend!
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January 2021 by JCGossII
Edit: Karen Mathias and Carmen Estrada resolved the matter kindly and professionally.
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September 2020 by Jeannette Rodriguez
I can only say the best about my experience with the credit union. Michael Aguirre was not only knowledge but also very friendly and patient with me. This is my very first car loan and he made it a smooth process. From opening my account with the credit union to the actual signing of my loan papers I was treated amazing. I will definitely move my accounts to the credit union. :)
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September 2020 by Maribel Riojas
Couldn’t ask for better customer service! Mr. Aguirre went above and beyond to help my daughter with her very first car loan. He was very Informative and thru the entire process made her and I aware of exactly what was needed and or what he was doing on his end. We are more than satisfied with the service. Thank you again!
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August 2020 by Carlos Munoz
Great friendly service. Seamless vehicle loan transactions and great rates a major plus! I only do business with this Credit Union.
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March 2020 by Eric Guevara
Ms. Estrada, the lending membership service supervisor, is not only invaluable and knowledgeable but also patient and exceptionally helpful. My wife and I credit her and her skills in helping us raise our credit score and putting us on a better path to success. We are incredibly grateful to Ms. Estrada as well as SWRFCU.
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February 2020 by Lori S.
I’ve been with SwRCFCU for over 25 years and had a great experience with my first car loan back in 2000. Recently, I was in the market to buy a vehicle, and reached out and spoke with Mike Aguirre to discuss a possible car loan. Even though the car I wanted was in Austin and the wait took a little longer than planned, Mike and the dealership were able to work together to get the paperwork processed and me in a great vehicle. Thanks Mike, it was a pleasure working with you.
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November 2019 by S. Hines
Ms Carmen Estrada was wonderful in guiding us towards what worked best for us! Really enjoyed our experience with the SWRICU!
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October 2019 by evette vara
I've been at southwest research for eight years and finally opened a savings account. I should've done this when I first became an employee. But I'm glad I did it. I also applied for a small signature loan. Mike Aguirre helped me open my savings account and assisted with the loan process. He was super helpful with both. I totally recommend him to anyone wanting to open a savings/ checking account or even want to apply for a loan. All of the credit union staff are super nice and the whole experience was great.
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October 2019 by Cheryl Burns
I applied for a loan and worked with Mike on it. He was very knowledgeable and pleasant. The process was easy. I've been a member for years and plan to stay one. Update: My husband and I just refinanced our car loans through the credit union. Wow! The work Mike put into getting us such a great rate was amazing. He and Carmen are the Dream Team!
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September 2019 by Tina Morales
I’ve been a member for a long time and the customer service at SWRCFCU has always been outstanding!
