-
January 2024 by Rebecca Ariespe
Very slow on attending the customers got to speed it up!! Need more employee's!! Other then that spectrumis a good' good' t.v service!! ?
-
January 2024 by Teresa Eaton
Aaron helped me with the exchange of equipment. He was very courteous and professional. The young lady before was not. Rina didn't have a may I help you attitude, it was more of what she couldn't do to help. That's when I ask for someone else. She said she didn't take it personally and walked away as though her attitude didn't matter. There was a bit of a problem with the computer during the exchange and it took a lot longer then expected; but, eventually it was figured out. Thank you Andrew.
-
December 2023 by Chad Mills
Could have been more organized, better stocked, and actually followed the sign up order by not letting people skip ahead by verifying who they were calling up next.
-
December 2023 by Jesse Perez
Awesome staff and they will work with you. They will answer all of your questions. Very professional.
-
November 2023 by Jackie F.
Buyer beware!!!! Had Spectrum for several years. The price just kept creeping up and up. To the day I finally said enough is enough. We switched to ATT (not much better, but at this point the lesser of two evils). Called spectrum and said "hey, we are cancelling and what do we need to do?". That was on 9/11. They said just bring the equipment in and you will be good to go. Well I returned the equipment on 9/13. Not a word was said about my billing cycle. Turns out that my billing cycle was on 9/12. They charged me for a full month when I had the equipment less than 24 hours for that month. We have tried to resolve this problem. They are getting rude and telling me that I didn't read the term of service. That is clearly states that they will not prorate your bill for nothing! So now I am being charged off for $111.11. I refuse to pay it. So beware they are snakes!!!!
-
November 2023 by Audrey Lucianna
My photo glitched on me (I promise I know how to function electronic devices lol), but itll wasn’t linking to the service and reflected “SOS”. I went in, logged myself in, and within 5 minutes I was seen. The lady helped me get my phone to function properly. The customer service here is amazing. I’ve been with spectrum for 3 years and never had any issues with their services.
-
November 2023 by emily r.
Great customer service from this store. Rebekah was very helpful with everything, and patient as well. Definitely recommend going here if you have any concerns or questions as they are very friendly.
-
October 2023 by Larisa C.
Spectrum's customer service sucks they are assholes they're rude obnoxious they talk over you they don't let you get a word in they think they're right no matter what and all they do is tell you how wrong you are f*** spectrum!!
-
September 2023 by Tasha S.
Worst internet experience I've ever had. Horrible connection constantly. You receive updates that it was resolved but it really wasn't.
-
September 2023 by Gail Jennings
This store at the mall was fairly easy to find on the second level. Love the glass front wall/ door. Everybody there is very helpful with options. I also like being able to just drop by and pay my bill and then take a walk in the air conditioned mall.
-
September 2023 by Juliane White
The ingram mall location is convenient and located upper level by JC Penny's. I definitely recommend you use the online appointment setup. My appointment was set for 10:20 am on Friday. I arrived there around 1017am. and was in and out in less than 10 minutes.
-
August 2023 by Yasmilett Tobar
You have to sign in at the entrance. you'll see you name on the screen. With you number they will text you when you're next. sometimes it's a long line so I have gone to get a ice cream and been back when the message said I'm next. I've been here 3 days in the last week and Juan has had the best great customer service. kind and patient. Very grateful for that. Drop off/pick up equipment and start service here.
-
August 2023 by Raquel Peralta
The customer representative didn't have a friendly approach and her face express was firm with no smile. I felt like she didn't like being at work. She seemed like she didn't like her job.
-
July 2023 by Kevin W.
Once you have service for a set duration, if you have a contract or not you can expect (You Will) see increases in the bill every two to three months.after that set period is up. (Read the fine print on your promisedprice guarantee). Once they start increasing your bill, it will be a constant fight to keep yourself happy with the bill until you cancel your service. If you call to complain or ask about the increased billing, you might get areduction on the next bill 1 or 2 months later, with no credit on the extra $$ you have been paying for the previous month(s) bills before you called and made it known you were not happy. Again , even if they decrease yourbill slightly ,once that occurs (You Will) see the increase again within 1-3 months, just as it was before you called the first time. If you let it go you can expect increase billing on a quarterly basis from then on. If you negotiate right away or 1 month or two years into it, they might reduce the bill a small portion to try to keep you on but the increase billing fight will not be over, it will last for however long you are still a customer, guaranteed. Once you do decide to cancel service, which hopefully, { by this warning/review, you NEVER sign up in the first place} but if you do, there are two other tip's I've learned after getting burned. # (1) Remove or cancel service at least 2-3 days BEFORE your designated monthly service dates starts for a new month. Call and confirm your service has been cancelled 2 days before the new cycle begins. Call at least one time after canceling service and make sure that is the fact that they have it down "as being cancelled". Get a reference number and an email confirm, confirm confirm ! Your billing cycle day starts at 12am of that day indicated on your bill. If you cancel after 12am be it only 1 hour ,1 day, 2 days into the next cycle, regardless ( You Will) be paying a full months bill for not cancelling before your service period begins. It's not going to be prorated or a partial bill ,it is charged in full, no negotiation. Good Luck with your attempt to discuss that with Spectrum. Don't be surprised if the last bill is higher after you cancel. # (2), If Possible, return the equipment to a Spectrum store. If you return direct to the store , you will receive a receipt that day for all of the equipment that you returned, and the store techs should have that information entered into the system quick. If you return by boxed mail , good luck with your additional Spectrum quest of working out the additional missing/ non returned equipment bills . Maybe they will believe your story and not add the cost of all of that $$$$ equipment to your last bill. You know , that Bill that is for an additional month of service that you never used because you cancelled service the day of or 1 day into the next month service month. I hope the time that I have taken to post about my wonderful Spectrum experience may detour as many customers as possible away from Spectrum. I utilized Spectrum for 2.5 years and never missed a payment I was charged extreme for services I never utilized (canceling on the day of new billing cycle) and placed into collections by this wonderful business. The Spectrum Business Mission Statement " Spectrum , We Care About Getting Our Customers". I encourage you to read the multitude of SPECTRUM reviews on this and other sites to see it is not just myself posting a not so wonderful review of this Charter communications / SPECTRUM customer review rate. If I could rate lower then 1 somehow, I definitely would. i am sure by reading other posted reviews BY EX Spectrum customers that they would like to have that as an option! It's as low as I can go. A negative or below Zero rate would be a good patent based upon charter communications customer care and service. If applied for and granted I would patent it " The Charter Spectrum review rate "Thank You SpectrumAnother True Ex Customer.
-
June 2023 by Sung Kim
I sat waiting for an associate while they spent 30 minutes trying to up sell a bundle to a customer that didn't want it. If they say no thank you, move on, you're wasting everyone's time. I understand the desire to up sell but come on, 30 minutes if no, no, no doesn't mean try harder.