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February 2025 by Jaime Martinez
Addy was very kind to me and took her time to explain everything to me. Very nice person, very good promotions. Thank you very much Addy for helping me 😀
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January 2025 by Dora Morales
James is an excellent manager. He is very well versed and knowledgeable. James was able to take care of an issue that occurred due to a computer error in my part. Even as he worked on my issue. He greeted customers when they walked in. His employees needed assistance he was there to help them.
I have been following James for the past 5 years. I will only go to the store he is assigned to. Don't care where he is. I shall follow him.
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January 2025 by Livia Castillo
Had the worst experience not once but twice at this tmoblie the worker just didn’t want to help me and made many excuses to why she couldn’t and was very rude then I went to another tmoblie that had no problem helping me. Never will I go to this tmoblie again absolute worst! Do not recommend going there.
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October 2024 by Adam Sierra
Great customer service
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October 2024 by David V
Went in to get a new privacy screen and was told we don't have P360. We provided proof of purchase and were still told we didn't have it. Lady named Valerie was not very helpful at all. I explained she can look at our account and see we have been customers for over 15 years and see what we have. She didn't even want to check our account. She told us we had to go back to where we purchased the phone and have them correct an error. The said error was we purchased the insurance for an iPhone 14 and the receipt said iPhone 13. We went to the place where we purchased the phone and they told us the 13 and 14 were the exact same screen protector and with the proof of purchase we should have been helped. I will never go back to this tmobile location again.
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September 2024 by Cleotilde Ramos
Best T-Mobile store in Texas staff was friendly gave me a great deal ! Did not rush me and were very thorough. Highly recommend
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September 2024 by Frances Hernandez
Max ,Jess ,Val very outgoing very friendly and right on spot helping me transfer over all my data if you want transfer ask for wonderful ladies 100/100:))
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September 2024 by Claudia Herrera
My favorite t mobile store !!!! James and max try there hardest to help as much as they can !!! Not like other store that don’t care !
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August 2024 by Maggie URDIALES
Mr. James Aceves has excellent customer skills. He is very professional an outstanding personality. T Mobile is lucky to have an employee like Mr. Aceves.
Thanks for your service .
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May 2024 by Toasty Bread
Very helpful service from John. Appreciate him so much..
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April 2024 by Elijah Millender
Govanna was great!! Helped me set up my new phone and has amazing energy! Go see her
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April 2024 by Abby Lopez
I went in a whike anbck ago . I really wanted a new phone a tall guy named John wasn’t the best trying to help me I mean how hard is it to explain my bill I told him many times how bad my phone is actin up and more so my bill is high he got me into a phone I didn’t even want but now stuck paying I’m not coming back to this place not just bad experience but he had smelly cloths damb T-Mobile get better
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February 2024 by Jonathan Lozano
Great customer service. They were attentive to my pre-order and guided me throughout the process. The team is easy to talk to, and most importantly, se habla español!
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December 2023 by Mitch Conner
Terrible customer service and experience from the manager John. I would rate 0 stars if I could. Went to trade-in my phone and he said I couldn’t do it and that I needed to trade it to the original store I purchased it which isn’t close by. I called the original store and they offered to walk John through this process. He spoke to their manager and told them he would do the trade. Then said he wouldn’t do it once they got off the phone because of the 1% chance the system wouldn’t allow him, so he wouldn’t try. The manager at the original location already verified the process would work for my account. Unprofessional reps who do not want to assist customers if they didn’t get credit for the sale. Stay far away from this location. I will be reporting it to T-Mobile corporate.
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September 2023 by Aaron Harris
This T-Mobile is literally the only store I go to! Since day one, John Hawkingberry has taken care of my family and I for years and I HIGHLY recommend you go see him!
