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December 2024 by Freddy T
Miguel is the best thanks for your excellent service and also the other staff is amazing as well thanks a million
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July 2024 by alex crook
Tall Woman Venus is absolutely sweet and helpful!!! she even gave me tips on how to talk on heels!!!
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May 2024 by Axel Lemus
My experience at this location was far from great. As I sat waiting for my friends to try on their shoes, I was approached by an employee without any type of greeting and was immediately questioned and then insulted. No hesitation. Just straight up “shade” with issues that should NOT be addressed in a work environment. As a store manager, I would not find this acceptable. Her name is Venus, a tall woman with tan skin complexion. Instead of assisting the clientele (my friends) she decided to speak to a non-paying customer about unrelated topics that did not concern her. I really wanted to stay quiet about this interaction but I can’t get it out of my head and I genuinely don’t feel welcome there anymore thanks to this employee.
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April 2024 by Nancy Solis
5 stars for Venus! She was so sweet and helpful, and just so friendly! I had a return item I needed help with and she made sure I was taken care of. 5 star customer service!
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January 2024 by Melissa Rodriguez
Must see Gabby she's bilingual and is very helpful with your style of shoes I had a good experience the Lady's there are all Awesome ? gives you a friendly environment
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November 2023 by Amalthea Virgo
Venus is ABSOLUTELY AMAZING!!! she truly gave me such an amazing experience and went out if her way to find what style i needed and what shoe care items i needed, you can tell when someone is truly enthusiastic and she is a great representation of that, she tells me about how hard shes been working and honestly i wouldn’t be surprised if she becomes head manager of the store! her professionalism is top tier! she truly deserves recognition and will be coming back to her if i need shoes! everyone must go see miss Venus for the best shoe shopping experience ✨ ?
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October 2023 by Philby Perez
Good service and customer service
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October 2023 by Mark Ryans
Went in on a Sunday 10/1 to pick up shoes for a wedding next week and this is probably the worst Steve Madden location I’ve ever visited which is sad with the amazing location they have. Two employee’s (African American female w/ glasses was talking extremely loud and had headphones in the so I’m assuming she was on the phone and it definitely was not professional at all and a male w/beard was strongly focused on his cell phone behind the register) there were two other females who were very attentive to customers (a red-head female and a short Hispanic mix looking female) they were working and seemed very professional with what they were doing. Thankfully. Higher ups definitely need to overhaul some staff as that is just poor customer service in every manner to leave just two employees to help large groups of people and have a lot of people just walk out because of not getting any service at all. African American female and male need to be replaced as soon as possible if that is what they have to offer in the customer service industry. I will not be returning to this location and will take my business somewhere that they care about paying customers. Hope this reaches the right people in there right places and they make some serious changes.
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June 2023 by Jacqueline Keammerer
Came to do an exchange, the associates who helped me were so friendly and provided great customer service. Will be returning soon!
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December 2022 by Becky Salas
Was given a very difficult time about shoes my daughter got me for Christmas boots that were a size 7 when I wear a size 8. She had a gift receipt and was told I could exchange for a different size or buy something more expensive. I can’t squeeze my foot into a size 7 boot for the life of me all I did was try them on and they didn’t fit.They made it seem like I wore them all around town and basically called me a liar. They finally said they would exchange my shoes for a bigger size but didn’t give me the box as if I do this for a living go around exchanging shoes cause it’s super fun.The store manager called me “honey” and not in a nice way.
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December 2022 by Roxanne Rodriguez
The manager here with the piercings is very rude and seems like she doesn’t like her job in this location. I will not be shopping here ever again!
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October 2022 by Florenda Cantu
Place is great and you get immediate service.
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October 2022 by sasha cervantes
Great customer service, so nice.
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October 2022 by Habiba Talha
Very disappointing,no leather high boots or lace up boots,not even from last year,,no different styles to choose from
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January 2022 by A Shopper
My partner and I recently stopped in looking for some new shoes. At first we had to wait to get in but totally respect the capacity rules. Everyone was fun and friendly. But what we thought was fantastic and needed mentioning was that when the Mgr heard we were looking for size 11, she immediately told us to wait for her while she goes to the back. After a few mins she comes out with a stock of choices all in women’s size 11. We were in shoe heaven! She kept bring out choices and mentioned that she keeps size 11’s in a special spot above her desk. We walked out with several shoes and most were even clearance! We will be back and let our friends know they have women’s size 11!
