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December 2023 by Joan Robertson
This is an amazing pharmacy and they do a spectacular job considering the demand for the medications they supply. They provide excellent service and on the rare occasion when there is an issue, I have been blown away by the kindness and personal service I received. I have spent most of my life in customer service and am not easy to please. Thank you Stonegate Pharmacy for all you do!
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November 2023 by Paul Gilchrist
After waiting all day for a delivery, received a message at 5:30 pm that meds would still arrive that day. Meds were never delivered. We’re very disappointed; there was there was communication, no explanation. We called the following day to ask what was going on. We were told, “We don’t know…”. We’re going to pick up the meds ourselves today. Don’t count on this pharmacy to deliver.
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November 2023 by GloAngie Miranda Rights
It is not worth it. This entire experience has been terrible. And I still don't have my medication.
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October 2023 by Karl Schofield
Now this pharmacy in San Antonio has made a great impression!!! 6 Stars out of 5!The Stonegate in Austin should take a lesson from them! They must be using Lean Six Sigma because in less than about an hour they compounded my medication and had it mailed out!!’ Amazing! It will be here today in less than 24 hours since I called it in!!!!They answer the phone as well, no talking to an answer service that only takes messages and says we’ll get back to you in 72 hours.No watching your mailed prescription on USPS app waiting for it to get to the post office for days.STONEGATE AUSTIN should take some training from San Antonio Stonegate!!!
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July 2023 by Alison Leal
Wonderful compounding pharmacy for hormone replacement, Biote was expensive and unpredictable. I love that Stonegate are on top of refills, offer a 3 month supply, and free shipping. Couldn’t be a better option out there.
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May 2023 by Maruf Khan
Avoid this place at all costs. If your doctor wants to send your compound prescription to Stonegate, request them for a different pharmacy instead. Avoid Stonegate at all costs. This place is a disaster. Dr McGrath sent my prescription here. Every time I needed a refill, it was an exercise in patience. If you call them, no one answers. They give you a voice prompt saying submit refill requests online. I submitted online. Nothing happened. Waited for weeks then called. Finally got a hold of someone and he said, oh, I don't have your payment info. Duh! Your online refill request form doesn't have any payment option. Today I called for a refill. After a long wait time, someone answers. She says she is not able to process any refill. She is an outsourced phone agent who is not even in the pharmacy. Are you kidding me! How do I get my refill? Oh! You can email us? No thank you. I finally gave up and called Dr. McGrath office. They are sending my prescription to a different pharmacy. Thank You. Hopefully this will be the end of me dealing with Stonegate. We hear so much about independent pharmacies complaining about loss of business due to chains like Walgreens. I want to support such local businesses, but get your act together. Looks like this pharmacy has been a clown show for a while now. They have had multiple complaints and lawsuits filed against them, and multiple citations due to improper compounding. Compounding is loosely regulated, so you won't even know if the pharmacy made a mistake and put the wrong meds or doses. Do yourself a favor and avoid Stonegate.
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May 2023 by valerie salinas
I would not recommend this pharmacy to anyone. I waited over a month and half for a prescription and they day it was to be delivered, the driver marked it unable to deliver. No attempt to contact me. Horrible customer service.
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May 2023 by Anamarie Luna
Still waiting for a text or call for my RX. The Austin location is terrible and I guess is going to happen here.
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May 2023 by Chris D.
It's been a week since my doctor sent the prescription in. Everytime I call they only ask to leave a message. No estimated time on completion and can't even tell me if they have my order. Do yourself a favor and just use a different pharmacy.
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April 2023 by Rebecca G.
the fella did he said I received my medicine the next day, I hope it works. not sure if my order got lost or what , I'm giving them the benefit of the doubt.
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March 2023 by Andy B
Great staff
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February 2023 by Shay Wilson
I find that the Stone Gate pharmacy staff are efficient, professional, and very kind. I never have to guess if my prescription is ready because they call as soon as it’s ready. They also call to inform me when it’s due for a refill. Kudos to the staff! Great job!
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September 2022 by L. SoTo
Excellent
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August 2022 by Tiara D.
This pharmacy is awesome. They have great communication and able to make my prescriptions quickly. They are able to compound almost any medication and are reasonably priced. I will use this pharmacy for life.
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June 2022 by Lucy Z
Great personalized attention and very informative. Love the smiles and welcoming staff!!
