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February 2024 by Erin M.
Ok boutique selections there. I don't think they thought I had money to spend there and were less than helpful when I asked a couple questions about Consuela bags. I went online and placed my order directly on the manufacturer's website. Clerks seemed very hierarchical and snooty unfortunately.
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October 2023 by Chelsea Campbell
Places that offer Groupons and then act like jerks about it really make me mad. I used their Groupon ($30) to buy a Yeti cup. The total was $41 so I paid an additional $11. My husband didn't want the Yeti (I bought mine a few years ago at THIS store, so I don't need one.) Anyway, I wanted to buy something different using the $41 (and I probably would have spent more) but all I would get for an exchange was $11 because they don't take returns on Groupon. I didnt want a return, I wanted an exchange and the Yeti was brand new, it's not like they couldn't have sold it... Anyway, I will just NEVER shop here again.EDIT - Thanks for responding, but I don't see anywhere in Groupon about this. Could you please forward me the terms and conditions? I'm so curious. Also, could they possibly have any idea what I bought? Are they are keeping track? This makes no sense, I just wanted to exchange a brand new Yeti cup for something different - I'm sure they wouldn't know or care.
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September 2023 by Patrick Rhodes
How do I begin the review of Sunset & Company but to say they are absolutely the BEST!! My wife and I have been there several times over the past 3 to four months to inquire about Big Green Egg products and to purchase several other items that this wonderful store carries. From hardware to housewares, clothing and tailgating items, this store simply has it all.But, enough about the stuff they have (or if they don't have, are more than happy to order for you), let's talk about the absolute best customer service I can ever recall receiving (even rivaling Nordstrom's customer service). Michael, I'm guessing the manager, though he never identified himself as that, was an absolute expert on the Big Green Egg and all of its accessories. Michael never once pushed us into any sale, nor did he make us feel pressured to make a decision either time we went to Sunset for the specific purpose of learning and prepping for our BGE purchase. He gave us fantastic insights and kept us from buying several items that another sales person would have pushed us into buying. He actually asked us to "think about" how much the item might be used and how to better combine accessories to do what we wanted for grilling on the BGE, instead of pushing us into needless accessories. He literally saved us several hundred dollars and went above and beyond to match BGE offerings for packages for the BGE. He even told us about cooking breakfast on the BGE and how you can literally cook a 4 or 5 course breakfast all at the same time on the same product and have an amazing meal!! Who knew how versatile the BGE truly is? Michael does.....In short, I cannot recommend another hardware store (do-it-all store) above Sunset & Company because of the 6-star customer service we have received each of the 4 times or so that we have been in their store (they went well above 5-star customer service). If you go into their store and don't receive the same care and attentiveness we received, please ask for Michael. He'll treat you right.Thanks Michael, for all of your help, knowledge and best of the best customer service I've ever experienced!!CHEERS to you and your entire crew at Sunset & Company!!Best,Patrick & Katherine Rhodes
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September 2023 by Tammy Vogt
Really great store. People are a little snooty, but it's a cool store with things you can't get just anywhere.
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August 2023 by Oui C'est Moi ValE
Friendly helpful staff make visiting this expansive hardware store a joy! Make This location your favorite store!Whether you want new ? bird ?⬛ feeders, a 90°metal angle gorca shelf, batteries, excellent paint or unusual gifts... they can all be found here.
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July 2023 by Michi B
I went to the store to return the gift that was purchased. I have the receipt and it it was one day over the 30 days I said I don’t want money. Can I just use credit because this is not my style. The attendant refused to help in anyway possible. I wanted to clarify the policy She was very rude to me and spoke very ugly to me in front of other customers. I was told that “ people like me do not usually shop here”. I was then told that if I didn’t like this policy that I didn’t need to shop here and I could exit the store. I just looked at her and I said thank you so much and I left. I don’t know it’s because I am a Latina and I that is why I was completely ignored, or if the person was just in a bad mood, however, I can tell you I will not recommend this store, and I will never go to this store again
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June 2023 by MM B.
I went to the store to return the gift that was purchased. I have the receipt and it it was one day over the 30 days I said I don't want money. Can I just use credit because this is not my style. The attendant s refused to help in anyway possible. I wanted to clarify the policy She was very rude to me and spoke very ugly to me in front of other customers. I was told that " people like me do not usually shop here". I was then told that if I didn't like this policy that I didn't need to shop here and I could exit the store. I just looked at her and I said thank you so much and I left. I don't know it's because I am a Latina and I that is why I was completely ignored, or if the person was just in a bad mood, however, I can tell you I will not recommend this store, and I will never go to this store again
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June 2023 by Zachary Veksler
Very nice choices if very good merchandise, but way of overpriced!
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May 2023 by Beverly Albrecht
Just love this awesome & unique store and gift shop. They just have everything from gorgeous personalized wedding gifts like silver platters and wooden cutting boards to small kitchen appliances to beautiful dresses & clothing, old times children’s toys and it’s a hardware store all rolled into one. They also offer cooking classes some days. Such a fun experience to look around & find a perfect gift for someone or for yourself. Do yourself a favor & drop in. You will be very glad you did.
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February 2023 by Cynthia Bennett
Had breakfast at BOSS Bagel and popped into Sunset & Co for a quick look (1st time visiting). My friend and I were deeply offended as a staff member followed us around the store making us feel very uncomfortable the entire time we were there. Needless to say, we will not be returning to this glorified hardware store.
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February 2023 by Janette M
The moment you walk into this store you get nothing but ugly looks from the workers. One of the works told my teenager not to touch anything. I was ready to buy my items and decided to just put them back and leave the store. I didn't see them act that way with other customers. Could be because I'm Hispanic, I was so disappointed and disgusted. Never again!
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February 2023 by christian ortiz
Great place. Helpful and knowledgeable staff. Such a large variety of items that I could spend all day there. Great hidden gem in Alamo Heights!
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January 2023 by Angela Morrow
My friend and I had a great time walking around the store. All the folks working the floor were very nice and helpful. But the woman working the cash register was so unnecessarily rude when my friend asked her how to apply a groupon that I refused to make a purchase.
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December 2022 by Jill Littlefield
Great place to but unique gifts but be careful of the return policy. Especially around Christmas.
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November 2022 by Adam C
Went here yesterday with my wife and two year old. Very nice store with nice stuff. Just wish we weren’t followed and watched by staff everywhere we go lol they thought we were gonna steal or something. And yes we were the only minorities in the store. I am a veteran, husband and father that works hard to live in this nice area of Alamo heights just wish we weren’t profiled. Made us feel very uncomfortable.
