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June 2025 by Rico Ramon
Clean rooms, breakfast is better than most, this place is in the middle of the construction on 35 yet is still very easily accessible. Service was a++++
Will stay again in the future.
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June 2025 by Chris
Absolutely Horrible and Discriminatory Experience – This Place Needs to Be Shut Down
I had the worst experience at this hotel. From the moment we arrived, the staff—especially Angela and the manager—were extremely unprofessional and even made racially derogatory remarks. That alone should have been enough to walk out, but it got worse.
They gave us a room with a broken door that didn’t even lock, and the sheets were visibly dirty. When we asked for a refund, they refused—even though the conditions were unsafe and unsanitary. Instead of resolving the issue, they escalated things by calling the police on us simply because we insisted on getting our money back.
Angela and the manager both lied repeatedly, trying to cover up their actions and deny what had happened. This is not just bad service—this is completely unacceptable, unethical, and possibly illegal.
Do not stay here. This hotel is unsafe, unclean, and run by people who have no respect for their guests. I truly hope this place is investigated and shut down permanently.
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May 2025 by Steph
We stayed in the king suite.
Pros:
- A lot of space.
- Bathroom was not tiny.
- Plenty of tiny toiletries for you.
- Pool water was very clear.
- There was a little snack section in the lobby.
- The suite has a large balcony.
- There was a little “garden area”.
Cons:
- Really thin toilet paper.
- Stained sheets.
- Stained mattresses.
- Sliding door to balcony was broken and didn’t open and close right.
- Ice machine ran out of ice.
- The balcony had a live wasp hive on one side and two dry ones on the opposite side.
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May 2025 by Mariah Á. White
The whole place including the rooms smelled so strongly like an old folks home. Nothing like the photos, this place was so old and there were flies in our room. The sheets were stained, even the replacements. The only plus side was that the front desk employees were friendly and you could tell the room and bathroom were somewhat cleaned by staff. Just old and smelly.
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April 2025 by Rock rodriguez
Booked 2 rooms. Rooms are large. Everything was nice, with one exception. Our room has a funky smell. It was kind of like a nursing home smell. Like some kind of cleaning chemical. It probably just needed to be deordorizedor something.
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April 2025 by James B
Absolutely disgusting room floors hadn't been cleaned for a while. Broken A/C cover broken toilet and everything needed cleaning.
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April 2025 by Lil Jazzy
Liked nothing
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May 2024 by Marcus Welborn
There was mold on the bed and stains on the ironing board
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May 2024 by Ryan
Woman checking me in was kinda but the entire place smells horrible. Had to have my window open and fan cranking to keep a headache away.
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April 2024 by Hannah Ngo
I rarely leave negative reviews, but my recent experience at SureStay Plus Hotel compels me to share my disappointment. Upon arrival, the overpowering smell of curry and visibly unsanitized floors made us contemplate leaving immediately. However, exhausted from travel, we reluctantly decided to stay. Entering our room only intensified our dismay, as the air was thick with the stench of mold and general uncleanliness. Hoping the AC would provide relief, we were dismayed to find it ineffective. After enduring three hours of discomfort, we sought assistance from the front desk staff, hoping to cancel our stay and receive a refund. Unfortunately, we were met with inflexible policies that left us no choice but to endure the night or incur charges for a room we couldn't tolerate. The lack of empathy or willingness to address our concerns, especially late at night with small children in tow, only added to our frustration. Overall, the combination of unclean conditions, unpleasant odors, and unsatisfactory customer service made our stay at SureStay Plus Hotel a regrettable experience. We certainly won't be returning.P/s: I took pictures from the room we stay.
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April 2024 by jesus alcala
The service is excellent, the rooms are suitable for their category, they can't fail and that's what they need to have a place to sleep and rest.
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April 2024 by Pablo A Garcia
Really bad experience!! Customer services it’s sucks
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March 2024 by Connie Hunka
So at first look, it doesn’t look great from the outside. Then you go to check in and the smell of curry was VERY strong. I love curry but not when checking in at a hotel. Then you get to your room and it’s ok. Still not a good smell in the room. It said it just got remodeled, thought it should’ve been a bit better. Again just ok. Bed was clean and pretty comfortable.
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December 2023 by Rosalia “BANDIT” Castanuela
Loved this place. Breakfast was amazing. Went there for one day stayed 4. I went when I found a condom in my boyfriend's car. The nerve!!! Big mirrors great for
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September 2023 by Ed Suttles Jr
Rude rude rude. Don't go here if ur in town. There's better places than this. ...I never got a free night or no apologies. From this place.
