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July 2023 by msommerlot
We stopped in to buy a junior sized snorkel. Upon our arrival it was apparent that it was quite inconvenient that we were there. Then the salesperson told me there isn't such a thing ad junior-sized snorkels. I educated her that Finnis is the only company that makes them. She told me they don't carry them. I then pointed to a whole shelf of them. The icing on the cake, we were changed from summer league to club team and the discount decreased. I walked out of there paying an additional $5 because pur acct was changed from summer to club. The Thousand Oaks store used to be better but I haven't been there in several years. I will do my best to never spend our money here, even though it's local. Not worth the poor experience.
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September 2022 by Mardel Judith Perez
Friendly staff! Great place to shop for all your swimming gears!
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June 2022 by Lauren Ricketts
Went looking for a water polo suit, and they had exactly what I was looking for! I haven't played water polo since 2006, so I didn't know my size. Kathryn helped me, and she was super knowledgeable and friendly. She figured out my size first try, and it fit perfect. I will definitely be shopping there again in the future. Thank you Kathryn for your help, and the nice chat about water polo and swimming!
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March 2022 by Aurora M.
We visited this store in search of a bathing suit for our daughter. We are from Laredo ,Tx but we heard this store was good so we went to San Antonio to check it out. When we arrived it was anything but Good. I am a person that appreciates being greeted or asked if I need help, or just being acknowledged for that matter. We walked in and no greeting , and no assistance was offered from the lady that was behind the counter. She saw us and squatted down as to appear like she was working . We were there for like 5 min and we felt so unwelcome so we left. We noticed a second family walk in and I decided to go back in to see how they would be treated. Well to my surprise this lady must not like Hispanics because she was helping the second family that walked in after we did. We were very very upset therefore I Do Not recommend a business where you're not even acknowledged or approached. HORRIBLE SERVICE!!! I hope that wasn't the owner
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November 2021 by Cyndi Griffin
Great place with AMAZING staff !! Kat gets a gold medal in my book !!! Helped me find a great suit that i feel great about !!! I am Not their usual competitive swimming customer but she was kind & extremely helpful. And extremely knowledgeable & gave me helpful information about my purchase & what to look for in future purchases.
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September 2021 by Beatrice C.
Every time I go in to purchase something, the staff is super helpful and friendly. Kathryn helped me find the perfect fit for a suit for myself and my son and was extremely knowledgeable about the brands, feel of the fabric, and fit. I have nothing but good things to say about this location!
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January 2021 by Daniela Anderson
Went in there to look for square legged jammers. I asked the lady in the cash register where they are located, but she ignored me. Asked her again and she said she didn’t have any, and was upset that I even asked saying that she just has what we can see and never got up from her desk or looked at our directions when we asked. After looking by the briefs one last time, I found a few, however, because of covid we couldn’t try them on. No biggie, I get that, however they’re also not doing refunds so it seems a little crazy to me.
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January 2021 by Mark Morales
Clean and well organized. Right now 4 people in shop at one time during these Covid times. Staff was friendly and very informative to us newbies to the sport.
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February 2020 by Sandra M Gallegos
Friendly and helpful staff. They have plenty of variety but also not overwhelming. Stuff for kids to adults.
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October 2019 by Davina Farrell
The staff is friendly, knowledgeable, and helpful. I like being able to walk into a swim specific store for all of my swim needs.
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September 2019 by Sheila W.
Terrible customer service , spent over $500 for my childs gear to participate in Swim over 3 weeks ago. called daily for 1 week leaving messages on a machine to never get a call back. Carol Ann the owner is rude and has not regard for customer service. they already got our money so I guess that where the service ended. Finally answer today and say they are to busy to answer and short staffed. REALLY???? Hire someone and stop being so greedy!!!
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May 2019 by The Sherman
Great place! decent prices, good knowledge.
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May 2019 by Sabrina Martinez-Anz
Good customer service and wide selection. They don't have all sizes in stock but there is a dressing room to try on and get fitted and they will order any size you need.
