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March 2024 by Sabrina Smith
I went to the T-Mobile in Costco, and I met with Ronaldo and Jesus. It was the best customer service I have ever had at a TMobile they logged me into my account and helped me find all the info I needed for my new phone. 100/10 recommend.
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March 2024 by Stephanie Gualda
I submitted my rebate on 12-4-2023 and I still have not gotten my rebate for the Costco card. I was told 9 weeks and still waiting. When I try to inquire about where the card s I get no where with T MOBILE.Going to have to bring my complaint to Costco..I should have stayed with AT& T, they didn't lie to thier customers, DON'T SWITCH TO TMOBILE.
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March 2024 by Jonathan
Located unside Costco. Service was great. We were able to add a line and a phone in about 20min.
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October 2023 by Bonnie Cruse
Staff are very knowledgeable, friendly & helpful. Prefer going to this location over any other T Mobile site/store
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October 2022 by Mishal Mathew
Came in to trade my phone to iPhone 14 the manager in the back kept sending me back for some bs reasons. Saying my phone is cracked and that the sticker is gone so I cant trade it in. Bunch of lies. Dnt go here to trade in your phone staffs are rude and just Dnt care at all. Especially the older squirrel in the back.
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September 2022 by Richard Medina
Austin worked to get my new Samsung phone working for hours straight...missing lunch! It was due to an app glitch. Professional and competent! Thanks Austin!!!
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June 2022 by Edidiong Thompson
Sent me to a location that was closed down and told me an upgrade would be $800…I ended up paying $280 at another location. Employees are not very knowledgeable
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December 2021 by Nicholas Rigdon
I had a Samsung S10 and new I needed a new phone but wasn't sure what option I had or what new phones were out there. Raheem, the manager, was a huge help and ended up getting me set up with a Samsung Flip. I would recommend anyone to use this location.
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December 2021 by Melody Rigdon
Hubby and I upgraded our S10's today. Raheem helped us out. He was very knowledgeable, patient, and answered all our questions. So happy with our new phones and the great customer service we received. Thanks Raheem!
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October 2021 by rachelleluvsthe8ees “Rocky” Soto
This location on UTSA Blvd & Babcock was the BEST customer service I've ever received from any cell phone carrier. Raheem and Edwin both went above and beyond to help hook our our family up with new phones and more. We all left smiling and literally couldn't stop talking on our way home about their amazing customer service. Thank you both from the bottom of our hearts. The Soto family
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September 2021 by Jeanette Yepez
I went in last night for two new phones and a Apple watch. We were the only ones there and both employees helped get us out quickly. Took the time to educate us on our new devices. Were nice and funny.
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September 2021 by Nicky Aguirre
Highly recommend the guys were great and efficient with us :) appreciate the new phone
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August 2021 by Skye Dicker
Every time I visit, great customer service. Wonderful smiles and a comfortable atmosphere.
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August 2021 by sunni Fernandez
This location has been consistently outstanding in their customer service. The people are friendly and delightful. I have been a T-mobile customer for 9 years and could not be happier. The people who helped me today are, Edwin, Raheem, Nocole
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August 2021 by tony riojas
My phone and my wife's phone doesn't work half the time . Horrible network we will go back to cricket..
