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January 2024 by Ty Darden
Two gentleman in store were not helpful at all. Im porting my number to another provider. Customer Service is very important to me and this ain’t it.1/16/2024
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January 2024 by Tee
Use to use their service
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November 2023 by Francoise Flannigan
Went there twice in three months, neither time could they help. Didn't have what I wanted/ needed.
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October 2023 by richard hemingson
I went in to turn in my trade in phone, they wouldn't accept it. I called TMOBILE and they were supposed to. So they wasted my time and gas to just not do their jobs here. Go someplace else if you value your time.
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October 2023 by Bryant Houston
Good place to go your phone service.
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July 2023 by L. Eugene Davis
T-Mobile Expert, Jeremiah, was helpful and knowledgeable about my issue. He used their services to resolve my issues during my visit.
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May 2023 by James Velasquez
I had an excellent experience at the Austin Highway location. The support person was very helpful and knowledgeable with the latest phones. They helped transfer files from my old phone to the new phone. The person also discussed the latest watches that could make accessibility to calls easier. Although I did not purchase the watch, I appreciated his professionalism in educating me on the watches functionality and security log-in features should it ever be lost or stolen. Thanks again for a great experience!
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May 2023 by Sue Garza
We were helped by Ayla, they assisted us with an internet tower. They were very helpful, knowledgeable, friendly, and had great customer service!
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April 2023 by Gayle K
Great service. Very helpful. They set up my new phone and they fix things when I have problems that I don't understand.
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March 2023 by jaydin cervantes
If you come to this location on Austin Hwy ask for Jose Ibarra. He helped me very good and made sure we got our moneys worth. Amazing experience with him!!!
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March 2023 by Janice Fejeran
They have the worst customer service. They have a high turnover rate.Their attitude seems a bit of privileged.
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February 2023 by Rick -
First visit on Tuesday with Jose was fantastic, second visit I received no help at all. Terrible service overall with no one holding workers accountable. The woman I was working with is lucky I don't have the heart to mention by name. Your lucky to have a job cause you don't deserve it that's for sure.
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February 2023 by Katniss D
This place is garbage when it comes to disconnecting service and they wonder why I decided to switch and do my mobile business elsewhere.My service has been disconnected prior to coming in and it was for returning the device.I was decline service and was told that I needed to contact customer service. When I spoke to customer service I was told I've gotten the Phone 13 months ago and that I need to pay more because the lease contract is for 18 months. I told him he was lying because the app said I've had the phone for 19 months. Its an iPhone 12 FFS. I realize that the Customer Service on the other line isn't going to help me so I called back only to be told that ONLY THE STORES accepts Device Return.Do T-Mobile employees get dinged for cancelling service? Because their employees only lift their fingers when it comes to selling but NOT Assisting.I'm extremely disgusted.
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January 2023 by Areli Perez
Couldn't help us we needed to do cancelations online or by phoneThen what's the point of the location if I can't do changes or cancelations.Nice staff though and it wasn't busy.
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January 2023 by Kristine S
Ayla is ? Visiting from out of town and Ayla provided us with the best customer service!
