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December 2023 by Corri
Look for a different place to get your oil changed!! Repeatedly takes an hour for an oil change and costs keep going up… 2 bays with cars in them and 5 more cars waiting, but only 1 tech in the entire business!! If there’s an unusually long wait - especially at a 5 minute oil change business charging $122.66 (!!!) for an oil change and trying to up-sell air filter, cabin filter, wipers, & fuel additive - then the customer should be told up front about the projected wait time… finally pulled out of the “5 minutes” oil change business 58 minutes after pulling in line… I think their view is that they have an entire base (Lackland) of people daily driving by, so they don’t really care about repeat business!!
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November 2023 by Bry H
I asked for the most expensive oil and they said there is one even more expensive than the one I got before. They gave me that :). With that knowledge they replaced two dirty filters as well which helped my breathing while driving. Then they suggested a coolant flush, I said yes to that too! :) total was a low price of $335.00 after the gracious coupon discount. I will definitely come here again.
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November 2023 by Jay Bee
I am so beyond fed up with this location. I went to get my oil changed yesterday at this location, as I have for the past few years, and had a horrible experience that is still ongoing. As I pulled into the bay, I was asked if I wanted the same oil type I received last time, to which I replied yes (I always get the cheapest oil because I get regular changes). While in the bay, Timothy tried to upsell me 4 times even after I repeated that I was only interested in an oil change and tire air top off. Every time I told him I did not want an additional service, he gave me a scoff and a rude face. He even asked if I wanted them to change the cabin filter....I have a 2008 Ford Focus...they do NOT have cabin filters. When it came time to pay, my normal $60 balance was suddenly almost $100. When I asked why, he told me that they put in the high mileage additive oil. I told him that is not what I wanted, I wanted what I had last time. Then he said they "must have charged [me] wrong" last time. Luckily, I had the previous receipt in my car and showed it to him. Then he said that he just went by the recommendation and because my car was over 75k miles, he had to do the higher priced oil. I showed him the mileage it stated on my previous receipt and that I was still able to get the cheapest oil. He told me that he could give me a refund but it would take 5-10 minutes (at that point I had to be somewhere else) or he would give me 50% off my next visit. Sounds good right? NO! Even with 50% off my next visit, I'm still spending $10 more than I originally would AND had the audacity to say, "I hope the 50% next visit takes care of this dear." At this point I was fed up and needed to get somewhere so I left. I decided that I would call the location today to speak to a manager so I could get the correct pricing and get a refund. I called 6 times and no one answered the phone. I called the answering service twice. The first time she said she would leave a message with the location to call me back. (That was over 2 hours ago and nothing). The second time she sent me to customer service. No one answered. This also brought to light that the past 4 times I've gotten my oil changed at Take 5, the cost of the SAME OIL has changed anywhere from $12/quart to $40/quart. All within a year. This is unacceptable. I would definitely recommend anyone using Take 5 to keep all your receipts, verify how much per quart they are selling you their oil and see how much it changes each time you get your oil changed. After I get my refund, I will no longer be using Take 5 and I'd advise you to be wary!
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November 2023 by Sky Bean
My mother went this location and the Assitant "Manager" Timothy was horrible. Rude, inexperienced and very unhelpful.The service could not have been worse. Charged my mother for a high mileage oil when she requested economy. Then refused, REFUSED to refund her.
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November 2023 by Michael K. Erdrich
Great customer service from all staff, clean shop and professional. All fluids checked and topped off and tire pressure checked and filled to proper level.. Air filter checked and replaced with my approval. Wiper blades inspected. Military and Senior special pricing. Also does State inspections. Great prices and great service. Highly recommend as I have been using this location for 3 years now.Services: Air & cabin filter replacement
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November 2023 by Destiny Villalobos
Take 5 has always been my go to for oil changes. I’m always busy and on the go and they make it quick and easy so I don’t have to take too much time out of my day to complete my oil changes. This specific location on Valley High has been the best costumer service I have received on top of their fast service. Take 5 never disappoints me with their service!
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November 2023 by Lilyann P.
The first time here in Sept 2023, paid $100 roughly to get done. Took it to good year to see what happened with oil because I had oil leak, they told me "whoever you took it to, everything ruptured" I'm having to pay $600 to replace everything. Very bad experience for me! I am beyond pissed off that this had happened! I'm evening wanting to sue for their mistakes!
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November 2023 by Lucy Garza
Immediately pulling up we were greeted and given water bottles. As I went in for just an oil change, I was given options without the feeling up an upsell. They were fast and very friendly. I was also able to apply a coupon I found online. Then advised that I can register with a link sent via text to to receive more offers. I was very pleased with the prices and service.Thank you
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November 2023 by Lakeira Williams
Came here after I got off my morning shift, there was a tad bit of a wait but I was in no rush so I didn’t mind. Edmond was helping me and then the manager Timothy came about 20-25 minutes after. They checked my fluids and filters. I’m not a car girlie whatsoever I appreciate the professionalism and all the help they gave me! I’ll be back in 6 months!Services: Air & cabin filter replacement
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October 2023 by Ryan Pinon
Got my inspection and oil change done in under 20 minutes. Fellas there got me to first think I did something wrong but they showed it was a joke and made the entire experience quite enjoyable and made me converse with them more. Great vibe by the mechanics and once I saw they were joking and lightening up the mood, made it easier to converse with them and even joke with them too. (Great service by mechanics who are actually social and when asked about the services and cost of them, will be upfront about what will be done and not lie about a thing.)Service: Oil change
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September 2023 by Vada Wilson
Migual (misspelled) was outstanding. He explained everything perfectly. I needed whispers and a new air filter and he gave me options. He didn’t upswell he was pleasantly factual. He was prompt and I felt as though he truly cared. He is definitely a great representative for your corporation!!!!Services: Air & cabin filter replacement
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September 2023 by Baldwin Baldwin
I use this location exclusively, a lot. I am a military dependent and I do business at JBSA LACKLAND. I am very disappointed that I will no longer receive a military discount unless my husband [retiree] is in the car. That will never happen. Hopefully there is some other policy corporate can come up with. Otherwise I will search for an alternative.Services: Air & cabin filter replacement
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September 2023 by Dalen Gonzales
Was getting the runaround at different shops just for a simple inspection. Came here and Tim did an inspection for me. Easiest transaction of my life, Tim’s the MAN. Straight shooter, very fair, and great at what he does. We usually come here for oil changes, but now I’ll make sure we ONLY come to THIS shop for anything they can do. Best shop in San Antonio.Service: Oil change
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September 2023 by Jeanette C
The employees were very kind and had amazing customer service. They were fast and efficient in this Texas heat. They brought us waters while we waited our turn.Service: Oil change
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August 2023 by Josh Swenk
Timothy was polite, professional and knowledgeable! Got in and out quickly for a vehicle inspection. Highly recommend.
