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March 2024 by Jennifer J.
My 8 month old tv had a sensor issue. After troubleshooting with Samsung for over an hour they reluctantly agreed to send a technician since I was still within warranty. It was late Friday so I wasn't expecting to hear anything until Monday. Nope! PJ called me the next morning, I realized that he's about 2.5 hours away but he said he'd be in town the following Friday. I explained what was happen and he diagnosed over the phone and ordered the part he needed. Sure enough PJ showed up on time and fixed the issue promptly. Took him about 30 mins from start to finish. I'm definitely a satisfied customer! Thank you PJ!
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February 2024 by Sandy A.
I lived in Los Angeles for many years. I had a lot of stereo equipment serviced there with some good and some less than good experiences. In all cases as a rule all service outlets charged a hefty fee to even look at my piece of equipment. And the turn-around-time was always many weeks. Since I moved back to my home state of Texas, I'm living now in San Antonio with my relatively high-end audio equipment. After a bad weather electrical storm my main 9 channel, Yamaha Aventage, 180 Watt per channel, receiver wouldn't turn on at all. Just black, no sound. I had a hunch it's main board was fried. I took it and an older 15" subwoofer which was now making scratchy noises to Sound Idea and spoke with Gilbert there. Never been there before but the guy on the phone, Gilbert seemed to know what he was talking about even trying to give me free advice over the phone. Mind you that I know for a fact that if were to go to any service outlet in LA, as a rule the clueless person working the front counter would write up a ticket, taking dictation from me as to what the problem was in my opinion, charge me $75 and up, and tell me they'd call me with a diagnosis in a few weeks. When you'd pick up the unit after diagnosis/repair one of three things would happen: 1.) They'd tell me they couldn't repair it, while keeping the up front diagnostic deposit 2.) They would have found an actual problem which they did repair and would charge me the highest fee they could get away with regardless of how much time it took or the cost of the replacement parts or 3.) They'd tell me all the things that were "wrong" even if there had been nothing wrong with it at all other than the need to reset some circuit breakers which took 5 minutes of secret code to complete without even removing the case. And then they'd charge me the highest fee they could get away with. In sharp contrast, to my shock, here's what happened with Gilbert and Sound Idea: First Gilbert took the sub back to the work room, never wasting time to write up a ticket, came back in less than ten minutes and said it was't the speaker but the amplifier board was bad and it probably couldn't be repaired or even if parts were available they wouldn't pencil out to be worth it for an older subwoofer. No charge for the diagnosis, the advice and no wait! Next he took the very heavy high-end but non-responsive receiver back to the work room, no ticket written up. He returned again in about 10 minutes and put the receiver back on the counter. He said, "It's working." I said, what did you do? He said, "I reset it with a series of codes." Then I said, "Wow! Thank you! How much do I owe you?" Gilbert said, "Eh.....$XX." Such a modest fee for honest advice with no wait was highly worth it. I practically fainted! No ticket, no eight week wait, no lying or deception and no exorbitant charge. No kidding! You need to go to these guys before anybody else. Talk about honest quality service. They said it's an old German family owned business. It's located in a small heavily-worn old building. You can tell it's been there for more than the "approximately 50 years or more" they told me that they've been there at that location. I could tell by the long conversation I had with Gilbert and another owner P.J. that these folks really know what they're talking about and that they/re so honest. They did say that they're so busy making repairs that their turn around time for more serious work than mine might take eight weeks to repair. I'm sure it probably would since who else in the state of Texas has this kind of knowledge and can show that kind of home-grown honesty and customer service. Thank you Gilbert and P.J.! I'll be back......
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April 2023 by Edward Chavarria
I called with a question about my Bose speakers. Apparently, all these years I had them hooked up incorrectly. Gilbert took my call, guided my through spaghetti of wires, looked up my stereo reciever model and told me where the wires were supposed to be hooked up. The difference in the sound is incredible . Thank you Gilbert and Sound Idea for taking the time to answer my questions, guide me through the process and resolve my issue over the phone.
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April 2023 by Eddie Grayson
They refoamed and replaced a midrange in my Yamaha tower speakers I purchased in 1988. They are still going strong almost 20 years later
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April 2023 by Mariav v Moreno
They repair stereo there I think speakers too
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March 2023 by distorted films
Absolutely astonishing work from this buisness, had no issues upon the questions I asked and was greeted well; i highly recommended anyone to have work done here. Price was perfect and the outcome on my technics cassette deck that was worked on, was spot on. Definitely will come back to fix more of my vintage electronics.
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February 2023 by Anita Garcia
Very friendly place..they checked my CD player...cost was resonable for checking it out...gave me some pointers on what to do next...
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January 2023 by Alex T
Extremely friendly, fast service. They were contracted to fix our TV by Samsung. They were on time, did a wonderful job cleaning up after themselves, and I’m very pleased with the experience.
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October 2022 by nick taylor
Been using them for years always get great service.
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November 2021 by Donnell Woodfox
They helped me diagnose my speaker without charging me.
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August 2021 by Tre Sanchez
rude to customers, refuse to do jobs if it even sounds like multiple trips may be involved (not that the customer would know that). A Poor Quality sub contractor, which makes it unfathomable this individual operates a business individually. I can not for the life of me see why anyone in their right mind would attempt to hire this man.
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July 2021 by vance miller
Love these guys their slow as molasses.But these guys know their stuff.
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May 2021 by Jimmie L.
I had a pair of Klipsch hereseys sitting in my storage for about 6 years with blown bass on both an turn. They took about 8 months because they needed to get reconed. They actually sound better than new. Well I'm writing this review while listening to them right now 4 years after coming out of the shop an they sound better an better the more I play them. In fact other klipsch I have sent come back sounding better. Also took them Nad Amps, Krell Amps an other high dollar stuff. I would not take my stuff anywhere else
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November 2020 by Kevin Ellison
Awesome service
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September 2020 by tv soup
Great customer service!
