-
January 2026 by Christopher Burden
It’s a bit tricky to find the place but the staff there is great.
-
December 2025 by Jessica “Niki” Moyer
I came to this store on 12/23 at 3:15 pm. The guy wouldn't take my government ID with my photo. He wouldn't help me until I showed him my driver's license. I went back to my car to get it. When I came back, he spent at least 5 minutes looking for my package. As I was leaving, I turned around and saw my package right behind the counter on the floor. I clearly saw my name on the box. The guy working there was on the phone, I guess with a manager, and he said he found my package. He didn't find my package, I found my own package.
If this guy's capacity is this low he needs to work fast food not a mailing service.
-
October 2025 by Jay Thomas
$1.25 for me to send you an email is a little crazy. Do better UPS!!!
-
April 2025 by Douglas Murillo
$3 dollars to tape a box it’s hilarious. Do I get to keep the whole roll?
-
November 2024 by Argentina Solis
Just wanted to ship a small gift to a friend and the first option they gave was next day shipping for $104??? I said no…I’ll try USPS to which the help desk guy said they could go down to $14. Ummm hello why didn’t you offer this to begin with! AND the package arrived next day anyway!! It felt very scammy. Disappointed in the in-store service.
-
November 2024 by J H
**MOVED NEXT TO FLAG POLES 9/2024**
Very small, but quick and friendly, regardless of what side of the building they were on. Enter the lot off Josephine (next to garage) and walk down, staying right— or park on surface lot off Alamo and door is towards far left.
-
September 2024 by Vanessa Bailey
The staff is always friendly, they answer any questions I have and always provide options for my shopping needs so that I can make the best and sometimes most economical decisions necessary.
-
July 2024 by S D
It can be a bit intimidating to visit this place out of fear of not finding it. But it is actually very easy to find it and very accessible. The gps might mark that you have arrived a bit before you get to the actual location. Keep going until you see a big building with lots of glass windows on your left hand side. The UPS store is on the first floor of the building. As soon as you walk in to the open area of the building (on the first floor) you will see a seating area and the UPS store is on the left hand side. It is like the 3rd business on the left side. Customers service was great. It was pretty slow and the gentleman that helped me was very polite. *See the short video I’ve attached for reference on where the UPS store is within the building.
-
November 2023 by Luis Moreno Gutierrez
Send package back
-
October 2023 by danilo villalobos
Fast service and very helpful employees
-
March 2023 by Jessica Tata
Every time we come here Santos is so nice, accommodating, and helpful. It's not often these days that you receive such kind customer service! Thanks so much, and Santos deserves a raise! :)
-
February 2023 by Melanie S.
I've been here twice and the service is the best!!The first time I tried going to another ups store uptown and they wouldn't help me with an Amazon return. Amazon and UPS have an agreement to take their free returns but they were trying to charge me for boxes and shipping. Here they scanned the order and I was done in under a minute. Today I went again to ship something and even though they couldn't find my account at first, Santos at the counter was super patient and helped me figure it out and get me a receipt. They're located inside the Alamo college offices and I find it super convenient and there's easy parking.
-
September 2022 by León Meixueiro
Never go to this UPsStore. I had never been charged for using a digital tag. They asked me to print it and pay 2 dlls for it. They could have said something like, we’ll our policies are different and such and such. But Santos, the front desk guy simply didn’t care and he let me know…
-
August 2022 by Kathryn Carne
Gabriel was so friendly and patient with me and all my weirdly shaped items. He took the time to make sure I wouldn’t pay too much. Definitely the friendliest and most helpful UPS store I have been to in a while!
-
August 2022 by David Kelley
Made an appointment for notary services 2 days in advance for a Wednesday I received a confirmation email and everything. I arrive at the store just to be told that the “notary guy” doesn’t come in on Wednesdays. Um…..ok. I needed this document notarized immediately before work and won’t be able to do that now thanks to this unprofessional UPS store
