-
March 2024 by Sara Vann
Horrible service! I just returned a U-Haul to this location after driving from California to Texas. The California U-Haul was exceptional in the service I received. They were so friendly and kind and return location on San Pedro Ave in Texas had no signage or any indication that it’s U-Haul affiliated (it’s labeled as an EZstop), were the total opposite. The lady was rude and unhelpful. She just wanted me to leave so that she could inspect the truck without me there and then charged me a ton on over charges after I left, including a $51 fee to refill the gas tank. I did that before I returned the truck but this location still added 2 gallons of gas (like that is gonna make any difference in a huge truck) but along with the gas charges came convenience fees so the 2 gallons ended up being over $50. They charged me for everything else they could expect for over mileage because I went back to the truck to confirm that I hadn’t exceed the amount allotted. I called corporate and got a full refund. That place is a scam and a rip off. Don’t ever go there!
-
January 2024 by Nicolas Hima
I was charged a $40 cleaning fee for a truck that when I entered had 5-6 cigarette butts on the floor and ash in the cup holder. I used it for a day, told the attendant about the cigarettes, and STILL got charged a cleaning fee! Called back to try and get my $40 & was promised a refund. Never happened!
-
December 2023 by genaro hernandez
Renter BEWARE.. they will charge you cleaning fees for vehicles that are clean, and fuel charge. Luckily I took pictures before and after and had to contact the main U-Haul to get a refund. They are adding charges and Hope customers don’t see them. STAY AWAY from this place…. Take pictures of the odometer and gas.. They will rack up Fake Charges….. STAY AWAY..!
-
August 2023 by mariah munoz
The rudest customer service I ever had!!! The call I had w the lady who booked our vehicle kept on telling me to go to a different location even though she already told she had the vehicle I needed available. I had asked for her name (something I always do just for reference back) and she said she didn’t have to give it to me and she didn’t have to get me in touch with her manager.I filed a complaint online and th why advised me to talk to a manager when I went in. My husband and I go in on the day of our reservation and I tell them I’m here to pick up and that if I could please talk to the manager (in a very calm voice). The manager (a big old man) comes out raising his voice at me telling me that “we don’t accept complaints bc we’re a local office” and “if you don’t like it you can go somewhere else.” I got so scared bc he came out of nowhere. Luckily my husband was w me and was able to defend me. He was in the corner at first and the guy didn’t see until after he was done yelling at me & as soon as he saw my husband his demeanor changed. He then slammed his office door in our face.When I say RUN, RUN!!!!I looked at the google reviews after I encounter just to see if our interaction w him was isolated but there are so many other of him terrifying customers.Luckily the Nacgodoches location was able to help us out last second!
-
July 2023 by Mariah M.
The rudest customer service I have ever had!!! The call I had w the lady who booked our vehicle kept on telling me to go to a different location even though she already told me she had the vehicle I needed available. I had asked for her name (something I do w every call just to reference back) and she said she didn't have to give it to me & that she didn't have to get me in touch w her manager. I filed a complaint online and they advised me to talk to a manager when I went in. My husband and I go in on the day of our reservation and I tell them Im here to pick up for my vehicle and that If I could please speak to the manager (in a very calm voice). The manager (a big old man) comes out YELLING at me telling me that "we don't accept complaints bc we're a local office" and "if I don't like it I can go somewhere else." I got so scared because he came out of nowhere. Luckily my husband was w me & was able to defend me. He was in the corner at first and the guy didn't see him until after he was done yelling at me & as soon as he saw my husband his demeanor changed. He then slammed his office door in our face.When I say RUN, RUN!!!! I looked at other google reviews after just to see if it was our interaction w him but there's so many others of him terrifying customers.
-
April 2023 by Brittany Moreau
The guy was not helpful at all. He literally said he didn't know what he was doing
-
January 2023 by YC N
Walked qaa greeted and Very friendly staff. Quick drop off and all taken care of recommended 100%.
-
January 2023 by Christian Nunez
Great service, informative staff and quick transactions. Pick up and drop off was a breeze.
-
January 2023 by Maria Basaldua
Super attentaive and great service. Met with a smile. Smooth transaction.
-
January 2023 by Greg Schipper
They won't answer their phone during business hours, and when they do they immediately hang up. What horrible business practices.
-
January 2023 by Estela Reyna
Awesome service !
-
January 2023 by Vic
employees not friendly
-
January 2023 by Hector Najera
Service is good, half hidden but good. My family had no problem.
-
May 2022 by Myyst Jewell
Horrible. I scheduled a truck for Saturday and even called to confirm they pickup for 9am.At 10 am Saturday the office is still not open.Uhaul home office tried to call the office. Tried the managers cell phone woth no answer.This ended up costing me time and money since I had people scheduled to move my daughter at 10am.No call apologizing no explanation nothing.There were 3 other people waiting yo get trucks so yeah this place is a huge no go
-
April 2022 by R L
Very friendly and knowledgeable. Keep up the great work. Melissa
