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February 2024 by Patrick Watters
Important!!!What you need to bring. Windex, Paper towel and Air freshener. Was issued a dirty 10ft Van. Exterior was dirty from pumper to pumper, dirty windshield and both side mirrors. I tried to get assistance from the lot loader, but all he would say was, " everything you need to know is in your contract." Substandard customer service from the lot loader. I expressed my concerns with the UHaul Manager.... She said, " she does not have the manpower to wash vehicles, clean mirrors/windshield or adjust mirrors for customer safety... Filed a complaint with Uhaul Corporate.
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January 2024 by Jason Steward
Apparently they can only serve one customer at a time. While two employees are standing there doing nothing except watching me and said they don’t work the register
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January 2024 by Hailyn Bella
The lady that helped me with my contract was really nice and knowledgeable. I felt taken care of, and the guys helped make sure that the lights were working before I left. Much better experience than I’ve had at other locations. Thank you!
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January 2024 by CycleNerd88
Take a picture of your gas before leaving. This place tries to rip off everyone and charge for gas that was never in the truck. They said I used 1/4 of a tank to drive 13 miles, which is impossible. It's not a mistake either. They do it to everyone. Staff is also not friendly and rather rude.
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November 2023 by Savanah hernandez
This location is horrible. The customer service is ridiculous, we were helped by an employee named Samantha S. She was extremely rude. She made things extremely difficult and made a scene in front of other customers. I will never use this location again and will warn everyone I know about this location as well. I really suggest the managers give a customer service lesson to their employees because they are lacking in that area immensely.
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November 2023 by Gabriel Hernandez
Worst Uhaul I've ever been to.I own a small moving company so we have used uhaul at least 50 times but this location is by far the worst.I have rented trucks trailers etc in the past with zero problems but at this location they're telling me I need a printed phone bill, military id, passport, green card, or residential lease agreement. I'm not in the military, my phone bill is online, I'm a US citizen so why would I have a green card and ive never had a passport. Absolutely ridiculous. Will never do business here again. I will make the further drive just to avoid this place and I advise you to do the same
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September 2023 by Taylor N.
The lady I spoke with was incredibly short/rude and doesn't even know her own hours. Was told i could show up at 6am to pick up a uhaul (i even repeated back to her the time and other notes I took to confirm I got everything right) and they dont even open till 7. Had to sit in the parking lot for nearly an hour. Awful experience right off the bat.
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September 2023 by Kiasha A.
Needed a trailer because it's moving season. We all know, moving can be a little stressful and it's sad that some businesses make this change a bit more difficult. I had previously set the reservation the day before, and assumed this would make the process smoother for the following day. However, the service was extremely slow. Although all the staff was busy working, with a reservation it still took over 40 mins to receive the trailer. Afterwards, we still proceeded to wait, as no one came to attend or inspect the equipment. I was forced to go back inside for further help. Definitely seemed as if this location was under staffed.
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September 2023 by Heather Martinez
Samantha went above and beyond to help us out both days. She was professional and knowledgeable. She was very helpful after another small location was not able to help us out last minute and pushed our time back. She got us in right away. Great customer service overall.
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September 2023 by Karen Martinez
From the start of my rental process to the end everything was easy and convenient. Big shoutout to Sam, she was so friendly and helpful best customer service. Truck was spacious and easy to pick up/drop off.
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August 2023 by Daron Sheffield
After only two hour use of a van, they charged me for damages under the van that would have been from running something huge over. I only used it on highways too and from a storage unit. Hitting something that big at that speed would have been noticed to the driver/ They did not have pictures to prove it was or was not me but I am still being charged. The old woman who answered the phone was rude and would keep going in circles without even telling me what the damage was. I went in person and Jimmy showed me and was polite during the whole interaction, but could not do anymore than that. I waited and called for the manager who was not listening and said she would look at CCTV, but was rude and trying to twist my words during the entire interaction. Never renting from this UHaul again, one big scam.
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July 2023 by Tomás Berry
I have never had a good experience at this Uhaul. The people inside of the store are rude and unhelpful. It takes forever to get anyone to help you. I have rented a trailer here several times and it always takes more than half an hour for them to connect the trailer. They block the drop off entry with trucks so you get stuck when trying to return equipment. This location has a good selection but in the future I will try tonuse another location.
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July 2023 by Phedre Delaunay
I arrived at my appointment time. There was only one person at the counter and consistently five people in line waiting. However, the service tech was amazing. He understood my timeline and needs and helped me come to a solution fast. Thank you!
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July 2023 by Scott Cooper
Canceled reservation automatically will never use uhaul again always running into problems with them
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May 2023 by taxizoliusa
Excellent customer service!Diane and Jimmy and the rest of the team went out of their way to help us out. Hitch installed before promised deadline. Great experience, thank you
