-
January 2024 by Martha Pruneda-Garcia
When return U-Haul back the man Hong at my husband when walking away from the u haul truck to go inside office instead of calling my husband sir or something I think his customer service skills are not meet this man is the one that it’s outside checking on the return truck
-
January 2024 by brodin Tadlock
TERRIBLE COST US THOUSANDS AFTER CONFIRMING OUR ORDER!!! DIDNT CARE DIDNT OFFER ACCOMIDATIONS DIDNT CARE COULDDNT EVEN SPEAK TO A MANGER. RUINED MY FAMILY'S CHRISTMAS IN SECONDS HAPPY HOLIDAYS
-
January 2024 by Rebecca Ramirez
Customer service was great and the process to pick up the vehicle was simple. Now theUhaul truck was very dirty inside it had crumbs and dirt on the floor board and in the cup holders. Front windshield had a residue on it from inside which made it very hard to see well at dusk. On top of that the headlights were very dim and so were the high beams made driving at night very difficult and dangerous.
-
November 2023 by Alexis Rendon
Ryan has great customer service
-
October 2023 by john tristan
It's one thing to be ignored but this operation looks at you and refuses to provide service. Funny
-
September 2023 by Martha Zaragoza
I don't remember his name, but the employee who helped us when we were returning our equipment was very kind and provided excellent service. Keep up the good work sir! Overall, very pleased with the whole experience. We did self service when we picked up our equipment on a Sunday. Very convenient and easy.
-
August 2023 by Joona
Improve your communication with customers. Also maybe don’t try charging me extra for fuel and then give zero apologies for your own screw up. Terrible service will not be going back. Truck had a check engine light and felt like it was going to break down any minute.
-
August 2023 by Parsa Eskandari
Even one star is too much for uhaul. They are cheap true but they have the worst of services and a LOT of hidden fees. Rude staff and customer service. Pay a little more but go somewhere else because I had the WORST time of my life at this plase
-
July 2023 by John Colorado
I know this U-Haul. I’ve dealt with them many times they try hard to please
-
February 2023 by Everardo Romero
On 1/3/23 I had an appointment for a hitch installation, the work done was unacceptable, the installer Danny Machado. He left the bumper loose, the spare tire bracket support was not attached to the hitch causing it to rattle, I called customer service and was told to contact the General mgr at the location his name is Jacobrobert Bullard regarding the issues, the installer had discarded the bolts for the support and factory guide attached from the factory, the issue was corrected by 1/15/23, upon my inspection at home on the corrections I found that they had used zip ties on the spare tire bracket support. Totally unacceptable but I guess I have to live with it or correct it myself..would not recommend this location.
-
February 2023 by Karina R.
I should have read the reviews before renting from here. Horrible customer service, they treat you as if you’re asking them for money. I went twice in a month and was charged differently both times. I refused the safe move for a uhaul and was still charged for it. Take pictures of the gas, mileage and back of the uhaul once you get on and once you’re done. They will try to charge you for any petty thing.
-
February 2023 by Omar Fariñez
5 min late… he didn’t give me the trailer … lazyyy very lazyyy 1-12-2022 6:35 pm
-
January 2023 by David Sierra
I was moved twice, from S Hackberry to Rigsby then to the Military location. I get here to pick up my truck and there's only one manager doing propane and rentals. Waited 30 min to get my rental. Uhaul "customer service" is no help either. Just trash all the way around.
-
January 2023 by Jesse Espitia
DO NOT GET ANYTHING FROM THIS LOCATION! They refuse to give us back our $100 deposit from renting a vehicle and instead got charged for extra things that were bogus. If you do plan to rent from UHUAL, I strongly suggest you record the conversation ,they will tell you one thing when you rent and another when you return the vehicle.
-
December 2022 by Geof Hunter
Friendly service but the process they use to fill propane tanks cheats the customer out of a pound or two of propane in each tank. They weigh the empty tank without the valve and hose hanging on it. They then hang the valve and hose on to fill the tank. Afterwards they use the weight of the tank valve and hose to calculate how much propane they put in. I called the the guy out on it and he smiled and says that was how he was taught. The lack of integrity at this store comes from leadership.
