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February 2024 by Maria Vidales
Excellent customer service
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February 2024 by Theresa Johnson
Good on gas.
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January 2024 by Ryan D
Over charged me for gas.It doesn't take 5 gallons to go 20 miles.
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December 2023 by Jeffery Harston
Giving them two stars due to my experience and waste of my time. I drove all the way in from La Vernia to rent a car carrier. Towing a Jeep Liberty with a Tundra--they said they could not rent to me because the towed vehicle was too big. That did not make a lot of sense, Jeep liberty is a tiny vehicle and the Tundra is a full size truck. I went down the road and the next U-haul place said, no problem, we got you! The other place said you gotta watch the software because it can try to swap the towing vs. towed vehicles (yes, towing a Tundra with a Jeep Liberty would be a problem.)
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December 2023 by Mike g
I had a good experience renting a truck here. We had to keep it for a extra day no problemo.
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December 2023 by Tom W.
U-Haul - San Antonio on E Rigsby Rd (US 87) gets my top rating for goods and services, specifically: propane. (I have not yet used this place for rental or storage). I have been shopping for 30 lb propane tanks and fills and found this shop to have the best product value. Tanks are currently $59, and propane is sold per gallon at the going rate, currently $3.50. (FYI: These 20 lb tanks hold 20lbs, not 17 or 15 like most tank rent/replace competition which usually charge $55 for first tank plus $20 fill charge, then $20 per filled replacement.) This U-haul 20 lb fill translates to about 4.5 gallons. You do the math... When I went I got a new tank and fill here yesterday, they only charged me $49 for the tank ($54 with tax) and when I got the fill (you buy and pay for the tank first, then get the fill outside as separate purchase), the manager said he'd charge only $2.88/gal since I had just bought the tank. Super, right!? Well, when he was running the payment on my card he said he "lied" - that it would be $2.75 instead!! Wow. So you do the math. Simply the best pricing for first tank and fill, and for future refills and great customer service. I don't expect this special rate for future fills, but I'll be getting any new tanks and all my fills there, and he's earned first shot at any future rental and storage needs!
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November 2023 by Mel S
The customer service was excellent. Everyone worked to make sure that my experience went smoothly and that I was in and out in a short amount of time. Richard H. was the agent who helped me, and he did geeat job.
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November 2023 by Eduardo Porter III
What a horrible place to get a truck from I rented a truck and I took a picture of the gas showing it was under 1/2 tank and I retuned it with the same amount and I was charged $12 extra for that I put gas inside of the truck when I retuned the truck and was charged a refueling fee
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September 2023 by Jeanette Pena
I called to make a reservation and I had the pleasure of speaking with Justin. He had excellent customer service answered all my questions and was very helpful. He was kind and patient! Thank you so much Justin for everything! I checked my email and my reservation is ready for tomorrow, I appreciate it!
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September 2023 by Erica Quintanar
They tried to charge me twice … the employees are all on their person cell phones at the computer…in that case can I get a job here smh… never will drop off here again … and what’s the use of the app if we can’t use it…
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July 2023 by Lisa Wright
I’ve had so much stuff stolen out of my storage since must’ve been there then I found out that a lot of people they had the stuff stored there. There’s stuff came up missing from birth certificates to Social Security cards to furniture to anything that was a value calls, shoes brand new things and they want to throw you a couple of hundred dollars and it’s not fair to the people that’s been paying every month to make sure that stuff is stored And safe
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May 2023 by JJ I
Would leave no stars But this place has gone down they have a manager that has no customer service skills what so very . I GUESS these guys just let anyone run there business. Take your business elsewhere. If you don't want the hassle. Of bad customer service.
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February 2023 by Samantha Gonzales
Went in this morning to rent a 10 ft truck which was not available so rented the 20 ft truck. The gentleman we rented from did not have the customer service attitude. Then once we began to load it and close it the rear door jammed and got stuck mind you that the load is maybe 6 boxes at the most. Tried several times and can not shut it. Had to call roadside assistance to come help.
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February 2023 by Valerie U
Would give no starts if I could.I had a horrible experience with the uhaul truck, it was old and smelled so bad the smell was so strong it gave my kids and I a headache. Smelt like the carburetor was bad .Then as we started to drive to our storage the brake light came on and it kept ringing it wouldn't turn off .Brakes Felt hard to push as well .Had to Call road side assistance to make sure I be safe driving it back .It was scary and a horrible experience.
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November 2022 by Christina Campos
Please stay away from this location. They never answer phones, they are unprofessional, looks like they don't want to work. The equipment does not work properly and they don't even check it before putting it in vehicle. MY husband injured his back because of this. You call to make a report and you get transferred like ten times and have to repeat yourself ten 10 times . Shame on you U-Haul.
