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December 2023 by Faith Williams
They charge for every little thing without even telling you first or giving you a courtesy call. I’ve use u-haul in the past and never have had any issues. The gas wasn’t at the line they said it was and because I slipped up and didn’t take a picture of the gas before I got the truck. I didn’t have my normal proof like I usually do. If I can give a piece of advice for everyone is to always always always take a picture of the dashboard!
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December 2023 by Janine Weaver
I had my furniture and clothing at this location for little over a year. Always friendly and kind. Thank you
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September 2023 by Andrea Crockett
The associates were nice and very helpful. It does helpif you upload your license and info ahead of time to save time at check-in.
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July 2023 by Jesus Vega
The customer service here is above and beyond. Highly recommend this place!
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March 2023 by Stephen L.
Excellent customer service! When we goofed on our U-Haul reservation details, they were able to make things right quickly and easily. Highly recommended!
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March 2023 by Ryan T.
Catherine behind the counter was unbelievably rude. Talked to me as if i'm an idiot from the moment i walked in the door. Insisted that I was mistaken about my reservation when actually the van was still being cleaned right outside the office. Then the check-in came to a standstill when she tried to call my emergency contact (my girlfriend) and got her voicemail, because she was at work and who ever answers unknown numbers anymore anyways?? i gave her a second person to try, who was also at work and doesn't answer unknown calls. i asked why this is such an issue because i've been renting uhaul from locations all over the place for years and years and never encountered this, at which point she started shouting at me that "if you don't like our policy you're welcome to rent somewhere else, ok actually if you don't like it we can just cancel your reservation" and then CANCELED it in front of me and sent me packing, like a mom taking a kid's toy away. no conversation, no attempt to find a solution or help me at all, just straight up rudeness to the point of losing business to make a point i guess? absolutely insane behavior from a grown woman who manages a business. if speaking to an emergency contact is the new policy that's fine, but help a customer figure it out for like one second, don't just kick them to the curb the moment they're confused by it. absurd and insulting.
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February 2023 by Jasmine V
My car stopped in the middle of the street and I was able to move on their parking lot.The women at the desk were very generous and helpful with me until I could get my car back up and running. Thank you Catherine and Serenity ??
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January 2023 by Rainer Lebron
WARNING: BE CAREFUL RENTING OUT A STORAGE UNIT IN THIS UHAUL, storages have been broken into 3+ times this year, along with people’s vehicles being broken into. The manager is CARELESS and unorganized, she has anger issues ( do not be fool by her voice if you do end up going to this uhaul), along with poor communication skills which driven many tenants/customers away especially when complaining about their units being broken into, locks being cut without consent, or improperly processing payments. Many people have reported Catherine but her higher ups have done nothing to reprimand her. She also say ignorant/racial comments so if you’re hispanic/ African American/ Asian, please be aware.
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December 2022 by N V
Check in and out was simple. However customer service was horrible and needs much improvement. The lady was rather rude, unfriendly, and short tempered.
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November 2022 by Christy Lopez
The Most Professional, Kind, Very Reliable Business practices I have had the truly Blessed pleasure to to have experienced. Thank you for giving patrons integrity & dignity in the manner that you each provide. God Keep You All ?
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October 2022 by Jay Hawk
Check in and out was simple. However customer service was horrible and needs much improvement. The lady was rather rude, unfriendly, and short tempered.
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October 2022 by Tracy Houston
Someone had given me wardrobe boxes without the metal bars. I went by this location and the lady that works there was soooo nice and provided me with metal bars at no charge. She was also willing to go out of her way to look in their storage for more if needed. All of this when it was 5pm, closing time. Much appreciated for her help!
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October 2022 by Nicolas VanWyhe
Check in and out was simple. However customer service was horrible and needs much improvement. The lady was rather rude, unfriendly, and short tempered.
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July 2022 by Hyman Lopez
Worst experience I have ever had. Discrimination.Very bad customer service. I don't recommend anybody to go to castle hills location.
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May 2022 by Chris Sydnor
Catherine is the most patient and pleasant person to work with. She was able to help sort out an issue where we were being bounced around different uhaul places. She was able to help us right away and get us situated. She was amazing thank you!
