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October 2024 by Garrett Van Noord
Dropped off cargo van today over 2 hours before it was due. No one was outside, so I gave guy inside the keys. He said he'd check me in....2 hours later I called because it wasn't checked in. Uhaul worker assured me he would take care of it. Got a call 2.5 hours later asking me when I was going to turn vehicle in.... Terrible customer service
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October 2024 by palcar2
2nd time I’ve dropped off a trailer from Florida. In & out in just a few minutes
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October 2024 by James McFarland
Thanks for the quick work on getting me into a 5x10 storage. Shout out to Daniel (sorry of I didn't spell it correctly) for precise instructions on getting signing in and into my storage space. The carts made it a breeze. I recommend this facility for any storage or moving needs. Keep on keeping on ? Sincerely James
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October 2024 by Sergio Cruz
Great U-Haul location
Martin and his crew are great.
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September 2024 by Doris Dominguez
Great service from all the employees from your location on Grisson rd. My 2nd time there and I will definitely go back when . I need a storage or moving truck , moving trailer thank you all
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September 2024 by YESENIA RENDON
Very helpful and patient staff . Easy to find location as well
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August 2024 by Nicole Gras
I had 2 Uboxes delivered and was told that both boxes would be ready for pickup. When my movers arrived there was only one available for pickup because there was a mixup with which car was picking them up. They did not call me to let me know that only one was available for pickup. When I went in person to figure out a time to pickup the second ubox and to tell them that it should have been communicated to me that only one was available, instead of apologizing, the uhaul agent ridiculed me and told me that it wasn’t their fault and that the Ubox people were not costumer service oriented so they did not need to communicate anything to me. I tried to say that they should be trained to communicate changes like that to customers but the agent maintained that it wasn’t their fault and was extremely antagonistic, rude and unprofessional. I would avoid this place like the plague if possible.
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July 2024 by Felipe Sandoval
Return of long haul equipment was easy and time effective, staff was supportive and friendly. Would highly recommend!
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June 2024 by Erika St. Rose of Golgotha
The vehicle, equipment and staff were excellent, and there were no issues experienced in those areas.
The main concern that we had during our move was when one of our phones picked up that there was an air tag tracking us.
We felt confused, scared, and unsafe. We did not feel comfortable driving to our old home or new home or anywhere personal to us, for fear that we were being tracked for nefarious purposes.
We contemplated calling the police but after several difficult moments of trying to calm down, we called U-Haul customer service . The automated operator did not give options for the appropriateness of our situation and we ended up going through the process of roadside assistance. Due to the high volume of calls, we had to be put in hold for a significant amount of time. Once we got in touch with a representative, we informed them of our situation and asked if it was U-Haul’s policy to AirTag their vehicles. They then told us that it was not uhauls corporate policy to AirTag their vehicles but that it was dependent on store to store. Then, we were put on hold several more times as she attempted to contact our store after hours. She then told us that our vehicle was indeed air-tagged. Due to us having to call U-Haul, be put on hold, figure out what to do; It cost us time and money, and it negatively impacted our emotional and mental health. We strongly suggest that this U-Haul store, along with their written informed consent, add a verbal informed consent portion to their employees' routine explanation of terms and services. We hope to see future customers of the store be throughly informed of any non corporate policies and practices. Thank you
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June 2024 by Bill Bishop
The guys at this location will go above and beyond to assist customers.. highly recommended...
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June 2024 by 100%Pure Love
The attendant was harsh with all customers. The man with glasses and cross, was short and crass, practically shouting at customers to line up, where he could see them. He never said, I'll be right with you and kept showing anger, referring to where "everyone else "workers" were. We had to go across town to pick up a dolly. It took longer than getting a truck. Choosing to avoid this place in the future.
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June 2024 by Josh Noriega
Worst propane fill up experience ever the guy helping the “trainee” was Martin was very rude and on his phone the entire time while leaving new guy alone to fill propane employee had no idea what he was doing. We asked a question and Martin snapped at me and said not to come back. Definitely do not recommend this place what so ever.
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April 2024 by Pedro Capellan
Back up employee. There was only one person at the time I went to pick up my rented unit . By the wayLucilla the lady that helped me out is a wonder human being , great costumer oriented person , highly problem solving skills. God bless she .
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April 2024 by Cherelle Gradington
Great consumer service
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April 2024 by Santina Saldana
Very nice and well done
