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February 2024 by Alma Silva
We rented a uhaul for a last minute move. The process was seamless and easy. Jason and his teammates offered great customer service. They even helped us find some lost keys we left behind in the uhaul.
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October 2023 by Eneida Hernandez
Jason Velasquez-Banda is very helpful and professional. His team was able to help me rent a trailer. I witnessed how well he handled a disgruntled customer.These workers are underpaid and do not deserve to be yelled at for how corporate does business, they are doing the best they can.
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September 2023 by Rolando Davila
GM Jason located then “misplaced” item left in rental vehicle then argued about reimbursement price & tried refunding less than original purchase price of item. Shady employees and bad customer service. Thankfully the owner fixed his mistake and ordered him to give the full reimbursement price of the stolen item
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August 2023 by Daryl Cleveland
Dropped off one way trailer rental. Very quick. They were friendly and efficient. Best drop off I've experienced.
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May 2023 by Lo Lo
Take a picture of start and stop mileage. They always add 10+ extra miles if you dont.
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May 2023 by ted brannum
Had trailer hitch installed on my vehicle Saturday morning Jason the manager did an excellent job very 6professional and in a timely manner very satisfied with purchase i recommend them to anyone in the future great job J
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April 2023 by Cidney Martin
The lack of customer service these days is very disappointing. Went to this location to pick up a trailer, everything was okay. Guy who set up trailer set up a very important part wrong, but that’s my fault for not knowing the knowledge of how to do so and trusting the professional. He just had a very dull attitude the whole time. No conversation, no customer service. One of the lights didn’t work on their trailer and tried to blame it on our truck the whole time. Instead of trying to think and help with a solution he just walked away. Has his headphone in the whole interaction although there wasn’t really much interaction. All around just very unprofessional and not helpful what so ever. We had come by the same location days earlier to get a size comparison on the trailer and I am pretty sure it was the same guy who just watched us walk around the lot looking clueless for 10-15 minutes. Didn’t even try to ask us for help. He looked absolutely miserable and I hope he gets a job that he might like better and show more enthusiasm to be there and help out people. He is literally in a customer service position and provided none of what he’s taught to do. Something isn’t right at this location, they all looked miserable.
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February 2023 by ShovelheadTed !
Guys here were great had exactly what I needed to get the job done. Not only that they have 24hr drop which was perfect. I would recommend this location.
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November 2022 by Chaunice Jumar
Young curly head dude yeah terrible customer service. Walked right past me and my husband like we were not even there. More training needed maybe? Yeah or find another job that doesn’t require you to be face to face. His attitude really irked me.
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September 2022 by Aaron Garcia
Great experience, friendly staff and willing to help with any questions. I had also forgot my headphones and sunglasses in the truck and they stored them for me til I was able to come by and get them! Honest people
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August 2022 by Myriam arteaga
Horrible location I had a reservation at 7 am today and it’s closed is now 7:31 am and he is not here his name is Jason yea but they want to charge me extra money to mount my car in the auto transport although they didn’t tell me till yesterday I don’t recommend
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August 2022 by Carlos Flores
Worst service ever. Charged me for services not rendered and now having to fight to get my money back. Customer service is no help
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July 2022 by Lark Abroad
I pulled up with my return just 9 minutes before closing time and the employees working there worked hard to get it sorted quickly. They helped me back my car off the transporter, were polite and friendly, and treated me with dignity. Can't ask for more than that! Thanks for taking care of me so promptly after a long journey.
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July 2022 by saman janjal
Very rude and unprofessional manager(most of the comments says the same thing). Dont go to this place or you would regret it. I had hard time getting a partial credit back for a 100$ worth of gas. Take picture of the gas level before you pick up and after you drop off.
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May 2022 by Michelle Pooser
Worst customer service ever. Guys name is Brandon he is rude as hell and doesn’t pay attention to reservation. Instead of canceling mine he charged me and now having to jump through hoops to get my money back. I haven’t been able to move due to them holding my money
