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February 2024 by Tonya S
Quick and easy
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September 2023 by md haque
I rented the vehicle for 6 mile and they. Changed 10 dollars for the gas while I filled one gallon gas with the receipt. They said the gas Guage is not there when I took the vehicle? Seriously how much difference 6 miles can make?
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July 2023 by Jacob Luddington
I had a truck reserved a week in advance and they called me 15 minutes before my scheduled pickup time to tell me that my truck was unavailable and they had no other options. When I asked about other trucks that they had sitting in the lot, they said they were for other reservations.I had movers scheduled to come 20 minutes after my scheduled pickup, and they did nothing to help me with my move. Based on my conversation with them, they knew much earlier that no truck was available but waited until the last second to contact me.This location did absolutely nothing to help me find another truck. I had to call the San Antonio headquarters myself and beg for a truck for more than 20 minutes. This place is completely unprofessional and lacks any kind of integrity and care for customers.I could not be more unimpressed or less satisfied.
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June 2023 by Michael Bales
We were 15 minutes late, and he said that there were no u hauls available. I encourage people not to come here. What a joke. his name was Jacob, refused to even look in his computer, and continued to talk to his friends more like his hangout spot than a business
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June 2023 by Joksan Limon
DO NOT use this storage they have roaches!!!
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March 2023 by Ulrie Cassita
I've never heard of someone having a card on file and the company canceling their reservation. If anything they just charge the card if you don't show up. Terrible customer service. I was running late and had every intention on getting a truck i reserved a week in advance.
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November 2022 by Max M.
This is a great place!! Very nice staff. They work hard and put the customers first! So refreshing to have GREAT CUSTOMER SERVICE! They keep the place clean too. My unit has been perfect. Always carts available and elevator works great:)
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October 2022 by Gabby M
Love the guys here, Griselda, Jacob and Adrian are very attentive and very Professional, I really recommend rent your truck here and the best part is, the Storage Unit are super clean and excellent sizes
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October 2022 by Ahmed M Nagi
I had the worst customer service experience in this location. The Uhaul employee whos working there is very rude and yelling to the customers. I will never go there again.
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October 2022 by PRO GAMER
Not a good place to rent a truck employee was unprofessional and when I get there to return the truck after the hour the returning process was not the pleasant the app keep glitching and have to call customer support and wait another 30 minutes just not a pleasant experience for me would not recommend this place to anyone else.
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September 2022 by Jim Bugg
I reserved a furniture dolly. When I arrived, I was informed that this location does not carry furniture dollies, even though they knew I can reserved one. They could have called or offered suggestions on how to remedy on short notice. We had a reserved the moving elevator at the complex, with no options for weeks due to demand on elevator.. We had to move today. So we were forced to use an inadequate dolly and to carry heavy furniture down two freight elevators and across a parking garage to the rented truck. The truck was clean and ran well. But I would never have rented it without proper moving equipment. Staff did not seem very concerned. Overall, I will probably never use this location again. They could have let me know in advance
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September 2022 by Siddhartha Salinas
The customer services is too deplorable. The personal are "busy" then speak to fast or how if they don't care.
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July 2022 by Sarah Hannan
Great service and great staff! Perfect location for moving and storing items.
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July 2022 by Brenda Cardenas
Been going to this Uhaul for year, and now they charge me a 30$ delinquent fee, 2 late 15$ fees! Due to me being extremely late, and it’s the first time they do this! READ YOUR CONTRACT “ She said”!!! The fact that I have been a member for years and each year you rack up the money, then when I pay it takes you days to check the payment to open my storage, this location fails to answer the phone many times in the past due to low employments, is ridiculous. Many times I see workers relaxing in their car smoking a cigarette says much about how the business is handled. Then Gricelda Ceballos has the nerve to tell me, you can place your complain in the receipt is very poor of her part as an employee. I have over 15 years of customer service I give 2 cents about a contract anything is workable when it is known that a customer is reliable. I DO NOT RECOMMEND THIS LOCATION ITS FRANCHISE AND OTHERS GIVE YOU A MILITARY DISCOUNT!!!! RIDICULOUS!!!!
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May 2022 by Micheon G.
I wish I could give zero stars! I placed my items in storage on 31 March 2022 and by 4 Apr 2022 someone had broken into my unit and stolen a lot of my belongings. They cut my lock and broke into the unit. Yea I had insurance. Yes I filed a police report, after waiting three hours for the police office to show up. I filed a claim through the U-Haul insurance claim process AND WAS DENIED. They said the reason is there was no sign of forced entry (the lock was cut and removed by someone). I received no compensation what so ever. Very sketchy U-Haul. DO NOT PUT YOUR BELONGINGS AT THIS LOCATION. I am moving my stuff out asap! I already starting... sad and disappointed is an understatement.
