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February 2024 by Zachary Martinez
I've came here twice now and the first time I went here Walmart heb and Murphy's and no one has propane but they couldn't fill the gas becaus it was too late I was told to come in the morning and now I'm told they don't have a certified gas filler and that I need to go all the way to Austin highway if I need gas this is ridiculous and a waste of my time and fuel really disappointed
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February 2024 by Lomotius Belmont
We stopped by on Saturday, needing propane for an RV in advance of this cold spell. Turns out everyone else showed up there too. Gotta give a special shout out to Roz at the tank because she was on top of everything and kept that line moving - a whole lot of families got to stay warm because she was out in the cold in her camo overalls filling everyone up.Thanks again.
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December 2023 by Darling Angel
OK so it's actually about their customer service representative Suzanne. I really liked her, she didn't make the whole thing feel clinical it felt like talking to a well informed friend.
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July 2023 by Miranda Martinez
My first time using U-Haul and I’ll probably never again. Don’t get me wrong U-Haul has great services if only this location had employees that actually cared about those services. Had an appliance dolley on my order I was told they didn’t have one in the AM and that they could provide with a utility dolley it was never brought to me. I was also never given my blankets which i ordered a dozen of and didn’t realize till later. I got back to the store in afternoon and let them know I never received the dolley or my blankets. In a rude manner a gentlemen told me they always have appliance dolleys and this made me laugh cause that isn’t what I was told in the morning and my blankets he told me I should’ve picked up myself which was never communicated to me, remember I am first time U-Haul user. I was told they couldn’t refund me because they couldn’t “confirm” that all that happened which ridiculous because why would I come in and lie. Someone else stepped said that he would refund me and when I asked to speak with a manager I was told he would give me the same answers. I was highly disappointed in this experience. Customer service was extremely poor and after reading the reviews I’m glad I didn’t speak to the manager because he sounds rude to. Overall this place really needs to be looked into because after this I will never be using U-Haul again. There is no reason for people who have a challenging day ahead of them to have to deal with people with this amount of incompetency.
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June 2023 by Lawren Eichman
Ivory and Cody are awesome. They need a raise. Very helpful and fast.
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May 2023 by Ms. Occerita Oliver
I have been with them for quite a while my whole family have gotten things done through U-Haul there in the San Antonio Texas we used U-Haul across the United States wherever there is a U-Haul we go to them for assistance they are good people. Ms Oliver speaking May 23, 2023 Tuesday
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May 2023 by Alexx NicKole
Don’t bother using the online reservation system. Call a store to reserve a truck. Call anybody but these guys. Rude and insulting to customers. Will never attempt to use this location again.
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May 2023 by Glad Dizon
Woke up early on a Saturday just so I can pick up truck at 7a, which is when they open. Or supposed to be open at least. A line of 8 people is now forming behind me and still no worker in sight. One customer states this happened last Saturday as well. It's now 7:35.There are people that have a big moving day ahead of them, plans have been cancelled just to accommodate this day, families wives and children waiting at home. This is unprofessional.
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May 2023 by Amanda Lee
I dropped off Friday around 6 pm. A young man, I believe Brandon helped me. He was polite, professional, and quick to get me out of the cold! Definitely appreciated his customer service!
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March 2023 by Veronica Gutierrez
Did business here with and I believe when you see exceptional customer service its our duty to share. Hard working and positive attitudes. Brandon really represents this company well.
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February 2023 by Jose Quirino
Niko the manager was rude and did not want to give me service yea un professional and I will never come here to this uhaul after we give them business the get rude over little things what happen to Custumer service uhaul has definitely changed they use to be all about the customer I guess no more and he said he was the manager thanks but no thanks
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February 2023 by Shae Large
Everyone who helped me was super nice, they even helped me load my car with the packing materials I bought
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January 2023 by Ashley Thomas
So great!! There was a problem with my hitch wiring and the main guy (bad with names but its whoever was there right at 7am when they opened on a tuesday) really went above and beyond to help me fix it. Honestly saved my entire move! It was also my first time towing anything and he was very good about informing me on what to expect. As someone that moves a lot, u-haul is already a godsend but I appreciate this one even more because I know it was completely unnecessary and unexpected to stop and help me instead of just asking me to have someone look into it and come back later in the day.
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January 2023 by Marcel Longe
I'm surprised by the bad reviews; I was shopping last night and was impressed by the diversity of shipping products and decency of their two employees.
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December 2022 by Richard B.
as expected, understaffed rude and could care less about the customer. I only go to U-Haul when there is absolutely no other option and once again my opinion hasn't changed only I'm writing a review this time. so if your looking for the absolute worst service and experience please come on by.
