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March 2024 by John Howell
I sent my son in San Antonio some important documents to sign along with a prepaid UPS 2nd Day envelope to ensure he sent them off on time. Yesterday he took the prepaid UPS envelope to this store. The manager on duty refused to accept it because she "doesn't make any money on packages that are paid to another store". She made my son spend another $26 on new postage instead of accepting the prepaid UPS envelope in this store. There are lots of choices out there. I suggest you all go to another location.Jesse, thank you for reaching out. If this is Store #4402 at 999 E Basse Rd, Ste 180, I can "unequivocally" confirm that it did happen at your store. I have the receipt to prove it and I will be calling the district office next week to share my experience.
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January 2024 by Carol Campbell
Elizabeth, a notary public, helped us tremendously. She was kind, patient, and very efficient. She had great public relation skills. The store was extremely busy, and she was able to help us with what we needed. She asked if we wouldn’t mind waiting a bit, so she could help other customers first, then she could concentrate on us. And that she did! She was GREAT! I actually felt sorry for Elizabeth, because she had to explain so many details to me. I really appreciated her patience. Everyone else in the store was extremely helpful - and tolerant of Elizabeth, having to help me for so long. The three people working, Elizabeth included, were fantastic. Elizabeth the best!!!
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January 2024 by Abigail Bilbao
Nice people
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January 2024 by Patrick Gahan
Elizabeth is an exceptional associate at UPS. She will patiently assist you and steer you to the best value for you - not the company. Great lady!
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December 2023 by Sheri McKinney
They are friendly. They work fast to get services that you need. They have the knowledge to help you. They work well as a Team.
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October 2023 by Bill Campbell
Beth was wonderful and helped me with a couple of nasty notaries. She has a lot of patients and was a joy to work with.
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October 2023 by niccole delagarza
Esmeralda was very rude. Tried rushing me while i returned an amazon order. There was no line, so why rush a customer.
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October 2023 by Sue Huggler
Great place for so many things! My favorite UPS location.
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August 2023 by jonathan gottsman
Awful customer service. This place is an access point and charged me $15 to pick up my package still. That’s why I use FedEx
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August 2023 by Laquisha Hough
I was not able to receive the help that I needed. They would not allow me to purchase a prepaid shipping label to email to hotel for them to ship me my keys that I left behind.
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July 2023 by Kati LaRo
Went just before close on a Tuesday evening and still got great customer service from Niomi. Had to pay more than wanted to get a package sent quickly but was told it would get there on Thursday, and it actually got there noon on Wednesday so I’d call it a win. Will return when I need another package shipped
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June 2023 by Ada Hollifield
Chris had such poor customer service. Did not acknowledge me once and barely spoke to me when I was trying to make my Amazon return. Yet as I walking out, a male customer entered the door and he greeted him with a lot of energy. This created a negative customer experience overall.
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May 2023 by Carolyn Guerrero
The team working together today Niomi & manager provided great customer service. They both displayed knowledgeable services I needed for the product being shipped. They both showed kindness with welcoming attitude toward other customers arriving while assisting me. I’ve been to many UPS stores within San Antonio & they were very helpful in making sure I made the right decision on packing & delivery. Thanks UPS
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April 2023 by Jorge I. Nunez
I went to drop off an AT&T modem, according to AT&T, they scan the modem and ups return it back to AT&T. Well the guy that was there was very rude andcwanted a name! I have returned modems back and this is the first time I had this situation. I try to explain but the guy was on a plan not to help.
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December 2022 by Debbie Martinez
I have been coming to UPS Store here off of Basse Road they have done a fantastic job every time I go in there always nice and friendly no exactly what they're doing I highly recommend this location for everything that you may need shipped out
