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March 2024 by Ramiro guedea
The service here was outstanding. The employees are great. Friendly and very helpful.
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February 2024 by william donnell
unfortunately today was not a good experience, I took in a 20 pound item , the young lady was quick to help , she was nice and pleasant, I was in no hurry and said , please help everyone else that comes in and I more than patient , she then helped someone who needed a mailbox , as the gentleman working did not know how to set one up , he proceeded to help me, which resulted in getting quoted $700 and then $445 to ship my item , not including the boxing fee , I explined that Jesse the manager had already gave me a quote of about $100, he said he didn't know what to do or that the manager had a special way to get that price and I would have to come back on Monday when he was there, I was more than pleasant but felt like I was pushed aside because of his lack of knowledge, Monday is not an option as some people work Monday thru Friday and like to have the opportunity to ship on the weekend, I don't bash anyone , but before the weekend comes and employees are put into place, yall may want to make sure they are trained, end all be all I left, went to the UPS store on 8521 blanco rd and paid $104.41 , was greatest and helped and was a great experience, disappointing I no longer can trust my usual go to ups store on san pedro ? I hope they can do some training and get this remedied
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February 2024 by Priscilla Yanez
Great customer service! Ms. Key even made me smile! ? I was greeted as soon as I walked in by a gentleman assisting a customer. Ms. Key then took care of me. She made my Amazon returns so easy! She was very patient as well as I was trying to figure out how to work the phone for the return! ??
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February 2024 by Vanessa Jimenez
I recently had the pleasure of receiving exceptional service at the UPS Store during my last visit, and I couldn't be more impressed especially since the store was closing running in after work. Joey, the associate who assisted me, went above and beyond to ensure a smooth and efficient transaction. I could not be more grateful for both Joey and his manager Jesse. They exceeded expectations to help me during the entire process.
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February 2024 by A’diane
Joey has the most amazing attitude and personality! You definitely need more people like him not only that but the following day I went in to drop off a package for a neighbor and he was coming into work and just the way he greets his coworkers and carries himself gives us the customers the best feeling that we chose the right UPS store for our needs ???
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January 2024 by Sydney K
For an Amazon return I was in and out in probably <30 seconds! Very easy, good parking, and friendly service. I’d definitely go to this location again. Thanks!
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January 2024 by Barbara B
Kevana was amazing. There was an issue with the label the company sent us to return a package. She was able to figure it out, so helpful and patient. I would give them 10 stars if I could.
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December 2023 by Patrick Cavazos
Came into the store and needed some help printing something Jesse and Joey helped me out with some great service
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December 2023 by Padawan Savage
I went in to do card stock at this store and the manager Jesse and the newest hire Kevana were so friendly and welcoming to help with all my questions! Great team, great work and not disappointed! Bonnie Winston again says thank you store 0344!
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December 2023 by Vanessa F
Jesse & Joey so efficient, professional helped tremendously at this hectic time! Appreciate you!!
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December 2023 by Norma Castaneda
Excellent customer service!!! The manager Jesse Hernandez was super helpful. I will definitely make sure to come back to this UPS.
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December 2023 by Stephen Uresti
Came by at the last minute to send some packages. At about 6:25 pm. I came in with nothing together no labels , no boxes, nothing. These guys stayed late to help me figure every out. Even took in other clients after closing time. Jesse and his coworker were very friendly and helpful. They even helped me ship something I been holding on for months. Definitely will come back for future business.
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November 2023 by Israel Hernandez
The worst customer service ever not even a good morning. The guy with the curly hair was so rude. Never again will I’ll be coming to this store
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October 2023 by Ale Macias
This UPS store has great customer service! I had a very important package sent with the wrong name from the seller and it was going to be returned and ultimately delay the delivery for days. Jesse the Manager helped me sort out the issue while being super responsible about making sure the package was actually intended for me. I really appreciated their great customer care :)
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October 2023 by Jovon Hernandez
Walked in & had great help from the manager. He told me what could & couldn't be shipped without the attitude unlike other shipping stores around San Antonio. Plus it's around the North Star area to have fun after business is taken care of. Ask for Jesse.