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March 2024 by Kathleen Frances
I had a bad experience with USPS over the holidays and it was my child's first Christmas away from home. From now on, it's this UPS store, and they are all about service. Susan and her manager are top notch. They always go out of their way to make sure valuables and fragile items make it directly to their destinations and for a reasonable price. Thank you!
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December 2023 by Stacy Talley
Everyone at this store goes above and beyond. I am always greeted, by name, as soon as I walk in the door. If they’re busy helping others, they still greet me right away and say they’ll be right with me. Renee, Susan and Brittany are so helpful with my printing needs, even though I have very specific needs that probably seem a bit over the top. A friend of mine goes out of her way to come to this location since they’re so helpful and friendly.
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December 2023 by Lynn Garza
*NOTE: almost 50% of the reviews for this store are ONE STAR.* AVOID this UPS location!I have been there on two separate occasions and have been treated with CONDESCENTION and POOR customer service BOTH times. The women who proudly advertise their ownership of this store clearly have a chip on their shoulder. As a business owner myself, I can readily recognized genuine “servant hearts.” Conversely, as is the case for this store, the opposite is glaringly obvious…BEGRUDGING tolerance and RELUCTANT, “Holier than Thou” attitudes. If you want to be treated like an inconvenience, then walk into this store. Otherwise, drive down Huebner to the store on Vance Jackson.
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December 2023 by Laura
They make it so hard to return Amazon packages even though I follow Amazon's instructions. I do not have the same issues that other UPS stores. Give your business elsewhere!
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November 2023 by Eva Lara
Wish I could give 0 stars this place is terrible & the manager Renee is one bitter lady on a power trip. I asked for corporate number or someone above to make a complaint. She said I could email her the complaint which is about her & she would get to the proper people. She denies returns constantly & I've seen her throw someone's package out of the store. Do better. Store 4997 in Olmos Shopping center.
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November 2023 by Kimberly Renz
This is my preferred UPS store location. It is clean, friendly, appropriately staffed, and efficient. The managers and workers offer friendly, prompt, and knowledgeable service. Also, Amazon returns are a breeze here!
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October 2023 by Aubree Molina
As many other reviews have mentioned, save yourself the time and headache and go to any other location in the area for Amazon returns. Every time, they come with a new reason why we can’t return our FREE return and make us spend money buying packaging at their store. No other store in the area has ever given us an issue. They’re always insanely rude for no reason, just a store full of Karens.
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October 2023 by Robyn Burke Dollard
I have had many great experiences here. Sending faxes, Amazon returns and packaging. Staff is super friendly.
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August 2023 by Kathleen Sisco
This has been my “go to” UPS Store location for years, and I always recommend it to friends and colleagues. Shipping, printing, copying, notarizing, faxing- I’ve had it all done here, and the reason this location has so many repeat customers is every interaction is welcoming and professional. I know I’m going to get the best services and attention to detail here, and I won’t go anywhere else!
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January 2023 by Michelle V.
Thank you Renee and team for the quick response and delivery for the banner as my son gets ready to sign for National signing day. Your quick response and proofs were on point. So excited with the design and appreciate your amazing customer service.
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January 2023 by Prakash Mammen
Another bad review bc of their manager Renee, who charged $3 to put 1 single piece of tape on small box?
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December 2022 by Charles Jack Frost
I have been a box holder and customer here for 3 plus years. They are super friendly. Organized. And know their business extremely well! They have done print jobs for me as well. Love em!!!Jack Frost
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October 2022 by Physifist Engineering
This store is terrible. Manager Renee has an attitude problem. They reject our packages for stupid reasons so we go to the other store a little farther away and we never have issues. Save yourself the trouble and go to the Lockhill location and you won't have to deal with a Karen. Just look at the other reviews. I'm not alone. I will never do business at this location again. BTW, these aren't UPS, they are Mail Boxes Etc franchises. Not sure why they present themselves as UPS. Because of this they will not help you with UPS claims. When trying to file a complaint they refused to provide corporate information or the owners information. Very shady.
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September 2022 by Samantha W
They will 100% scam you into buying their boxes. Don't believe what they're telling you. Don't throw your money away.
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September 2022 by Courtney R.
I use this UPS all the time for Amazon returns. Yesterday I used them for the first time for Zappos and didn't realize I needed to box the shoes up (unlike Amazon returns) I also had individual codes for each shoe (so I couldn't put 2 in a box) all this 10 minutes before closing on a Sunday. Brittany stayed AN HOUR after closing as I was on the phone with Zappos getting new codes, helped me box them up and never did or said anything to imply I was troublesome. Just the opposite! She kindly and patiently helped me box and label and tape. All while my three year old was rolling around the store. She didn't make a face or say peep as I put back ass the gift cards my child had put in her bag. Every time I go in the workers are consistently patient and kind. And this time they went way beyond the expected. I highly recommend this store - I feel so lucky to have them so close to my house.
