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September 2025 by Erin Marshall
Love this store! I’ve been coming here for years and everyone is always so friendly and helpful! Angelica was so helpful the last time I took a package in to be mailed! Keep up the amazing work!
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August 2025 by Allen Junek
Best customer service ever. Highly recommend this location.
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August 2025 by Chanel Carter
Came in here last week and Angelica was EXTREMELY helpful! Provided the best service I have received at any UPS location. Was extremely patient, informative and pleasant!
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August 2025 by Serenity NGUYEN
Inquired about a mailbox over a week before I heard anything back. Ended up renting elsewhere, obviously.
Also, they called me twice and didn't leave a voicemail the first time and hung up on me when I answered the second time. She hung up right when I answered, so she clearly doesn't leave voicemails anyway, just hangs up after a certain amount of rings.
Word to the wise- leave a voicemail if you want to do business! Respond to your customers in a timely manner!
Didn't want to be ridiculous and leave a one-star review, since it's a small issue, but I'm genuinely amazed at the time it took for them to reach out to me and the unprofessionalism of not leaving a vm. You want to fail as a business? That's how you do it. Good luck, owner, truly!
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August 2025 by Cuahtemoc Segovia
They are extremely patient and helpful when it comes to Amazon returns and I have a lot of of them
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August 2025 by K C
Mary Ellen was super lovely 🥰 Love this store it’s very close to home, staff is always very friendly, and attentive. ☺️And the service is quick with returns. Also store is located in a great area. And I’ve received great customer service from many of their team members. My only advice to this particular store, is that some times when you walk in the store smells awful 😣 like a very old musty smell 😓 it can be very unpleasant, would recommend hiring someone to deep clean the carpets every 6 months or so. To help maintain a better smelling store. Or opening up the back door every now and then to allow clean air to circulate. Or very simple cost effective option use an aroma plug in, so that way it smells better when you walk in. 😅 with all this being said still 5/5 experience wise and will be coming back soon 😉
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August 2025 by Aidan Underwood
Quick and helpful getting my return done. I appreciate it!!
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July 2025 by Marie James
I stopped by The UPS Store to drop off an Amazon return and pick up some shipping supplies, and I was really impressed! The staff were incredibly friendly, welcoming, and made the whole process quick and easy. They helped me with exactly what I needed and answered all my questions with a smile. It’s so nice to have a place where great customer service still exists. I’ll definitely be back the next time I need to ship something and/ or for more Amazon returns 😊
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July 2025 by Ideline Faith Gray
Mary Ellen is awesome, professional and helpful. Thank you!
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September 2024 by Deyanira Howard
The UPS store staff on stone oak and hardy oak was very sweet and patience with me returning round 20 packages. I would like to give a Big THANK YOU to staff member Erika for helping me with ALL of my packages and QR codes ?. She really made my return process so much easier. Thank you guys.
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August 2024 by Raquel Hawkins
Everyone is always so helpful at this location of UPS store. Angelica was very friendly and helped me find the right envelope for my UPS next day delivery. Great customer service!
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August 2024 by Frances Hall
The personnel at this UPS Store are above and beyond reproach, especially Angelica. They are courteous, helpful, resourceful, and completely respectful. I have used this store several times and the service continues to be the same.
EXCELLENT!!!
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August 2024 by Carmel Luttrell
Great staff and clean facilities. They are all very polite, courteous and friendly to work with even when dealing with my misunderstandings around shipping. Got to give these ladies and gentlemen the credit they deserve, all wonderful people and their services are much appreciated.
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May 2024 by Alberto Rodrigues
Great and fast service. Polite employees, great environment. Ms. Angelica notarized my document, followed the legal protocol and helped me in some other demands that saved me a trip to USPS. Good job.
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March 2024 by Robert
Came in this afternoon to drop off 2 boxes, only one person in line at the time. Another associate was doing unpacking something and said she'd be right there. Associate that was helping the customer in front finished and said I can scan them in myself towards the front of the store. Just got done with a long day at work and I get told to do it myself instead of them just scanning them and printing the labels like your job entails and instead they go off chatting and laughing with their coworker. I get the use of the machine, especially if it's busy. But don't tell someone to do your job while you go off to do as you please.
