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April 2025 by Priscilla Rendon
Google indicated this location was open until 6:30 pm. I arrived at 6:20 and the door was locked. The gentleman inside the UPS store said it was closed. I explained Google reported open until 6:30. He said that must be the Rim location. I told him I followed Google maps to this location. He said that the store was for the La Cantera Resort customers. I asked him to check with Google to post correct info. My return package was a bit heavy, so yes, I was a bit annoyed.
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November 2024 by sarah khan
I had an exceptional experience with Pedro C. at the UPS Store! From the moment I walked in, Pedro was friendly, attentive, and eager to help. He went above and beyond to ensure that my packages were securely packed and provided guidance on the best shipping options to fit my needs. His attention to detail and professionalism were impressive—he handled every aspect of the process smoothly and made sure I felt confident that my items would arrive safely.
Pedro’s customer service was outstanding; he truly cares about each customer and takes pride in his work. He’s knowledgeable, efficient, and has a positive attitude that makes the whole experience enjoyable. If you need assistance at the UPS Store, I highly recommend asking for Pedro—he’s fantastic and made a potentially stressful task easy and stress-free!
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May 2024 by L Williams
Louie at the center was extremely helpful. During a very busy time (I believe a convention at the resort was ending) I brought items in without a box. Louie happily retrieved a box from the dock and packed my items very nicely! OUTSTANDING CUSTOMER SERVICE!
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June 2023 by Jonathan Reyes
Great for guests at the hotel
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February 2022 by Oui C'est Moi ValE
This UPS Location is *Inside the La Cantera Resort. * I will never go there again.It IS actually a Business Center- for LA CANTERA HOTEL Guests, where They can take advantage of using (minimal) UPS Services.UPS shop is confusing to locate, as there is Not a single Sign indicating " this " supposed" UPS " Store " is * Inside a Resort Hotel.You must take up parking spaces in front - meant for Guests.You must Walk about 500' thru the winding halls of this impressive Resort to find this " UPS/Business Center. "Hotel Staff are respectful, thoughtful & helpful- it was 11am when I 'finally found' this 'ups.' Their hours are 9 a.m. - 4pm.The sole UPS Employee was nowhere to be found. Hotel Staff attempted df to loc as te UPS employee! I was carrying a 15 lb bag and boxes to be returned by UPS. I waited 15 long min.Not a very positive experience.I did learn La CANTERA has I exemplary staff!
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November 2021 by Ron Skaria
Wow, incredibly helpful team that helped expedite a last minute wedding card order. They got it done next day and the manager Rachel helped expedite everything and clearly explained everything to me. Very much appreciated!!Also amazing that this is located within la cantera resort - so useful
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April 2021 by The Maknae
The worst: $5 fee on top of shipping expenses, even for Amazon returns, because they are a "non-traditional" UPS store. You call the number listed on Google and they NEVER pick up, the clerk will give you some BS for not being there during business hours and has a bad attitude: Will make you feel its YOUR fault you came during business hours and she happens to be away "helping hotel customers" as she told the previous reviewer... yeah right, that's why no one picks up the phone... EVER always away from the office "helping guests" total BS. Safe yourself from a bad experience and go to "traditional" AKA decent and professional UPS store, like UTSA, The Rim or De Zavala. I am even sure the clerk or owner will have some sassy reply to this review as she did with someone else, justifying unprofessional behavior. DO NOT COME HERE
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April 2021 by Gerald Haley, Jr.
Been waiting for someone to help me! It’s been over 20 minutes. Had to get clearance from security to access the UPS store inside of the resort & spa! Don’t send your packages here!
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December 2018 by Steve K.
It's quite small! Ok, this "UPS Store" is kind of unusual. It's actually a very small space (office) inside of a hotel. You will NOT see any signage for it and you will have to ask a hotel worker where it is, once you are inside the hotel. In addition we had to ask a hotel worker to page someone (another hotel worker I think) to open the door and service our needs. My suggestion would be to avoid this one and look for a 'real' one, unless you are actually staying at the hotel.
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November 2018 by Kathy M.
Wonderful, friendly staff! ALWAYS greeted with a smile! Alice and the others who work here are top notch. It seems rare to find places so helpful anymore!
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August 2018 by mimi monaco
i sent this review to wrong address. I did not go here
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July 2018 by Cat B.
I have been going to this UPS store for years now. They always have a friendly staff. I see Cindy and Alice mostly and they are always so nice and helpful. You know you have good employees when they recognize their customers!!
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April 2018 by J Stephen O.
Dropped off an Amazon package today and was very impressed with the rep at the store. Friendly and professional. She really made the experience great. She also helped me with a product item and what she would do to help me get it. That's awesome service.
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December 2017 by William F.
BUYER BEWARE! DO NOT SHIP WITH THIS COMPANY! I sent Football tickets to a client on Wednesday through the UPS at The RIM. I paid around $25 to have them arrived 'GUARANTEED' by Friday to Dallas. They arrived in Dallas Friday night to the UPS hub due to the snow. I called UPS on Saturday to see if they could deliver them a day late and they said 'no'. Even though I paid for Friday delivery!! Then I asked for my $25 back since they did not live up to there GUARANTEED arrival. NOT TO MENTION I HAD TO PAY FOR NEW FOOTBALL TICKETS! The General Manger at the UPS store at The RIM said she could not refund my money. WHAT!!! All she wanted to do was to blame it on the snow even though on Saturday the tickets were 30 minutes away from my clients house and it was NOT SNOWING or ICY! If I could give this store a ZERO I would as the General Manager was one of the rudest persons I have ever met. I told her I would never use her services again. After that she started screaming at me to never come into her store again and she was kicking me out. How can you be kicked out of a place you don t want do business with anyways?? I will now speak with CORP UPS to try to resolve this matter. FED Ex here I come! By the way they are right next door and everyone I dealt with at Fed Ex today was pleasant and helpful.
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December 2017 by Helen B.
If I could give a 0 star I would. If you need to send an email to them so they can print their label prepare to spend $1.75 for them to receive the email and $0.14 for them to print it. Unbelievable- considering their parking is horrible and you can barely get in the door. The people that work there are nice and I know they don't have control of the prices but COME ON! Use USPO !!!
