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July 2024 by Mf K.
Quality cares exceptional. Staff is always helpful and very patient. Wish it was closer to home. It's a long drive from the airport area.
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April 2024 by Amber M.
The pharmacy at this hospital is probably the most dysfunctional across the entire USAF. Staff give patients the run around, information is never the same across staff and there's no signs or help to assist. Happily pay out of pocket off base to avoid this location.
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December 2021 by Tony B.
I would like to thank Dr. Chris Yutzy And tsgt Bryant Milhouse x-ray Dept. NCOIC for the excellent care I received as a patient in their hospital. I am visiting from California and their Texas hospitality was excellent. Dr.Yutzy gave me a treatment plan that I was satisfied with. Five stars all around at this hospital. I am amazed at such beauty cleanliness of this hospital. Excellent staff. Juan Barcenas, and Felicia Colter were excellent in their care and treatment of their patients 5stars for them. They took care as much as possible of my injured left arm. The doctor was very thorough and cordial and respectful to my needs. Once again five stars all around and kudos. They did not know who I was as a reviewer on yelp until after the fact of my visit. So there is no bias here.
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March 2020 by Kawika M.
Expect to be rudely treated by the tall female nurse with brown hair. she will be condescending and demeaning towards you and will show no geniune care for you as a patient. Also its great if you've never been to a hospital before she'll gladly be rude and talk in a snarky tone to show you how little you mean as a new patient who doesn't know what to do during a hospital check up. Hey she might even ask you if you have questions only to disregard them and have you on your way out of the door.
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February 2020 by Leonila G.
I can't say enough about the new Wilford Hall facility! I love the design of the new building. They have enough Information booths to assist you and they also have a huge touch screen for your convenience to help you find your place for appointments. The pharmacy is working on a more efficient process to make sure prescriptions are filled efficiently. Anyone affiliated with the military has the opportunity to create a patient portal online and it is so easy, once you take time to set it up and use it to your advantage. Wilford Hall is a well oiled machine!
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February 2018 by Veronica G.
I like the old facility due to the fact that this is the closest base near me and doesn't have a full service hospital as Brooke Army. If I was in a critical situation and needed an extended stay what would I do? They should of left it a full operating facility with patient rooms and services. No beds for patients who are in much pain. If I were having a heart attack I would have to be transported to Brooke Army which is really far away. What a waste of government money.
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August 2017 by D D.
Whoever designed the new Wilford Hall should have been FIRED. There are NO signs to let patients know where they should go. The pharmacy is out in the walkway....and further down are tables and chairs in the middle of the floor. The waiting areas are along the walk pathway where people pass is ridiculous. This facility was a waste of money. Instead of repairing the old structure, it was decided to tear it down. Another mistake. Don't let me get started on the parking. For handicapped parking, you still have to walk a distance to reach the front of this building. Two costly mistakes....(1) thinking it would be cost effective to have BAMC upgraded and to send patients there, which is totally out of the way for most. (2) Building the new Wilfred Hall that is getting many complaints. What's wrong with this picture, the design of the building is awful, and whoever paid for this got totally ripped off. A blind architect would have done a better and a more efficient job than those who did. All of these foolish decisions are very disappointing.
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October 2015 by Y G B.
My PCM was the first professional to diagnose my hip problem not as a aging problem but as a congenital defect neglected for 40+ years. After numerous MRIs, CT Scans and X-Rays, I got the total hip replacement that was due about 30 years ago. Fast forward 4 weeks after surgery, and I get physical therapy twice a week. My therapy is guided by my doctor, but the therapists themselves do all of the heavy lifting. So far, I've had a Marine Corps corpsman, an Air Force physical tech (with his SSgt supervisor) and an Army tech. I am completely amazed by the professionalism of the staff. They guide me in my rehabilitation, and take care to correct my form when I'm not doing my reps in the proper fashion. In one short week, the PT staff has increased my confidence in my abilities and has doubled my range of motion. I'm pretty sure that I will meet or exceed my pre-op capabilities by my return to work date in December. Highly recommended if you have DoD medical care privileges.
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April 2015 by Mike T.
Honestly I have only been here once and now it's no longer a full service facility. It's slowly becoming a derelict, aged, waste of space. After 1530 the place is a ghost's paradise. Empty. Beyond empty. Hundreds of empty rooms, hallways, and this eerie "someone creepy is watching you" feeling. The hallways are two football fields long, poorly lit, and waiting to swallow you whole with no sign to where you went. Hearing your own footsteps echoing down multiple hallways as you attempt to escape just adds to the creepy factor. I was here to do basic medical inprocessing for USAF 433D AW CES. 3X911 EM. I barely understand what they mean myself having served in the Marines everything I saw, read, or was told was in Greek. With No Pictures! Marines NEED Pictures! The staff was incredibly thorough. Friendly. Non creepy. And deserving of a new building.
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February 2015 by Mike B.
Wilford Hall has been the home of Air Force medicine for decades. There are very few airmen who haven't traversed its storied corridors at least once in their careers. And even though the newer SAMMC gets all the press these days, this grand old hospital is still a very good medical facility. Everyone who works here really seems to care about what they're doing--a rarity in many houses of healing. And even once this old edifice is torn down, I am certain that the good works will continue in the new facilities going up on the opposite side of the parking lot. Side note: It's hard to understate the impact that Wilford Hall has had on the Air Force. Even its name has inspired the naming of buildings all across the service. For example, the Air Force Academy has Fairchild Hall, Sijan Hall and Vandenberg Hall. And here on Lackland we have Arnold Hall, Ardisana Hall, Mitchell Hall, Parrish Hall and Sebille Hall. Go to any other USAF base in the world, and you'll see the same thing over and over: lots of "halls" named after various people. But did you realize that "Wilford Hall" isn't just some "hall" named after someone named Wilford? The original Wilford Hall Medical Center was named in honor of Major General Wilford F. Hall, one of the pioneers of aeromedical evacuation. Hall is his name! So in a way, all those "halls" out there are really named after him. Pretty cool, huh?
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January 2015 by Celia M.
I checked in at 0400 my throat and my ears are killing me and I can't swallow. I've been waiting for an hour to be seen by someone. It took 10-15 minutes just for someone to check me in, I pressed the button to call for someone and the airman working as the receptionist said, "oh must not be working, I didn't hear you." When I checked in he wanted to start a conversation about whether or not I like San Angelo - I'm sick! I'm not here to converse with you! I can't even talk because my throat is so swollen! I was finally able to see the doctor after 2-2.5 hours and she was very helpful. I have never been to the SAMMC hospital I'm not sure if their medical services are better/more timely?
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December 2014 by Mary S.
Dec 2013 I was advised by the dial a nurse to take my sick 3year old (FLU) to the urgent care facility at Wilford Hall as pediatrics could not see her. We arrived around 6pm and were denied care, because we did not have an appointment. I asked to make an appointment and they said all slots were full and would have to return at 11pm. After scanning a completely empty waiting room, We decided to wait to see if we could possibly pick up a "no show" slot. After 45 minutes and only 2 patients arriving at the clinic I approached the desk and asked if they were still completely fill on appointments. I was I informed by the airman that they could not assign "no show"appointments to new individuals because the time slot was expired. Frustrated beyond believe, I took my extremely sick child home. I returned at 11pm to a line out the door and a full waiting room. At this point my daughter is vomiting and has a fever over 103F and is crying uncontrollably. We waited until 3am to see a doctor. Of course, positive for the flu and since page urgent care pharmacy didn't have Tamiflu in stock were forced to wait another hour. We arrived home close to 5am. I often wonder how many patients contracted the flu after my daughter vomited all over the waiting area and if this is standard procedure with MTFs.
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May 2014 by Donna H.
The doctors, nurses, appt check in, and basically everyone who works at WH ..... They are all really friendly people. Yes there is construction right now so parking is still a nightmare; any empty spot is "reserved" so lurk with caution. I always arrive 30 min prior to an appt in preparation of not being able to find a spot. Appts are typically not on time, in my case at least. There are signs in the waiting area that inform you to ask the front desk about your appt if you've been waiting 15+ min (after your scheduled appt). I usually encounter a 30-45 min wait and you know the appt will only be 10 minutes because they rush you out. The women's clinic has 1 Dr working (only prego ladies get that person); us ladies that come in for regular check-ups get NP's - who by the way can't write new scripts for certain medications. Very frustrating especially when I specifically asked to see a Dr for an on going issue, that WH and SAMMC were tag teaming on in the first place. It's not like I was coming in for something new. So off to SAMMC I go... If I would have been informed of this in the first place I would have just made the appt at SAMMC. Lovely making 2 appts for the exact same thing! What else... The main pharmacy is usually fast before noon on any given day... After that, you may be waiting a while. Blood work/lab is always a nightmare so expect a wait. Bring a book or magazines since any type of cell service is spotty. It's easy to navigate, there are signs all over. If you're lost, head to the info booths at the main entrance. I love talking to those folks, they are so sweet.
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September 2013 by TJ S.
I completed my training as a medical lab technician at Big Willie in 1983. The entire staff from the doctors down were top notch and as good as I have seen anywhere. I was there during the fire around 1982 when we evacuated the entire building, carrying patients out on wooden polled canvas stretchers when they weren't ambulatory. The entire operation was completed in a calm, efficient and orderly manner. I am very proud to have served with these fine people. It breaks my heart to know that they will be tearing this building down once the new facility has been completed. The end of a great era is upon us. I salute you all!
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September 2013 by Jose M.
Very nice place. Been here twice to see orthopedics for my knee and the docs there are great. To bad I live in Fort Worth. Would love a facility like this near by once I retire.
