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March 2024 by Gucci Baby
I have called this post office several times in the past months and no one answers the phone . I’ve had my package dropped off by a honest seller at this location and no one has scanned in my package for delivery they give some lame excuse on why my package ain’t been scanned / shipped out for further delivery. Texas post offices need to do BETTER !!!!
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March 2024 by Jade Luong
Really bad customer services. Have appointments at 11:15am for passport and photos. Come in time but they let me wait 20 min to take me in. And they say the photo machine out of order i have to go get the photo and come back after 1pm because from 12pm to 1pm is lunch time. When i be back at 1 and see the same guy he told me i have to wait more because he has to work on appointment. I say you told me to come back at 1pm so how long i have to wait? He say i don’t know, i have appointments all day long, if you can’t wait you can leave. That was the worst service I've ever had even though it wasn't my fault. Never come back here. That’s why they only have 2 stars
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March 2024 by Sandra Luna-Chavez
3/9/24 the workers don’t care about you, they look at each other and smirk as if it’s funny wasting someone’s time and that I’m suggesting things for them because it’s been a very inconvenient for me and my family. They are quick to just send you to the supervisor, while they just keep you waiting longer.Passports are a joke here, the worker is “never here” but someone is “training” to be able to do passports.I had suggested to the worker to post a sign saying that passports are unavailable at the moment, somewhere so people can know that passports are not being done on Saturday and from what I’m understanding at all because the person is in “training”, also to remove the passport options if there’s nobody able to do them to help people from wasting their time booking appointments just to be decline. But I got told it’s “out of their hands do you want me to get a supervisor for you”.It’s been three Saturdays that I had went and all I got told was no not today he didn’t show up. What doesn’t make sense is that the lady kept asking if I had an appointment and the hours when they do passports. Remove the option in the website that y’all have Walk ins on Saturday. Its simple!Don’t even bother trying to call either! It’s pointless just talking to a machine! Why have a post office close to you when they don’t make it convenient and don’t care about you or your mail.I will not be coming back here for anything even though this is my closest post office.
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February 2024 by sam alvarado
2/26/24 Booked an appointment for 1pm for my husband and I to get our passports done. They called me asking if we could get pushed up to 11:45am because whoever was doing the passports had to leave early. It was an inconvenience being that I had to leave work early. Might I add I booked this appointment with the option to have our pictures taken. We get here early at 11:30am only for them to tell us their camera is broken and we have to reschedule. They also said that we have the wrong birth certificates even though I followed the instructions on the damn form. No one informed me of the camera being broken when they called me earlier either. So I left work earlier for nothing and missed out on hours because of their mess up.I will not be coming back here for anything.
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February 2024 by Soul Materials
I was given excellent service and known knowledge with no wait and great motivation to get the job done. Thank you very much, Javier
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February 2024 by Myles Day
Javier did an awesome job! He was paying attention to the lines and giving instructions to help people get done quickly. He was friendly and professional. He knew what he was doing and real fast at getting my address change done along with getting my new mailbox keys. You need more people like him. The other two guys there were doing a good job and seemed to be friendly as well.
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February 2024 by Clarissa Love
Always missing mail and never getting anywhere with these workers at this location. Everyone in our neighborhood complains about missing mail yet nothing is ever done about it and they deny your claims even with proof they are at fault. RIDICULOUS.
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January 2024 by Abigail Uribe
They apparently don’t know how to answer phones. And if they do they hang up.
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January 2024 by ivan
Wanna wait more than an hour for your mail? Then this is your place! Whoever is in charge of this location needs to hire more people
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January 2024 by Jerry Monte
This place has low personnel and they blame you for stealing their pens.
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January 2024 by Lizza
This is the worst post office!! The employees have no sense of urgency!
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January 2024 by Angel Dust
This is the worst post office I've ever been to half of my mail never get delivered to me and my packages are always saying no place to deliver them when there is and I can be home all day long waiting for package and they said they attempt to deliver it and they left a notice they never left any notice they never attempt to deliver iit they just say it so you don't have to come over here I'm sorry if they don't like where I live nobody does they claim it's too rough but I'm sorry some people can't afford a nice house or a nice apartment
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December 2023 by Ellen Corrigan
I am supposed to receive a letter I need to sign for. The mailman will not bring it to my door. It was to be delivered on Friday but there was no knock on my door. I got an attempt to deliver slip in my mailbox but no attempt was made. My letter was supposed to be delivered again today. I saw the mail truck drive past my trailer but again no delivery attempt was made. I am not able to pick up my package as I lost my wallet and don't have my id. I only have a temporary paper ID so I cannot pick up this letter. It is extremely important that I get this letter and the mail persons failure and refusal to do their job is putting me in an extremely difficult position.
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December 2023 by Chyna Lau
Missing mail, missing packages, horrible service. If I could give 0/5 stars I would. They are horrible!!!! I’ve had packages that were not delivered and then delivered to other peoples boxes. Never able to get refunds. Now I’m missing more mail. They are no help when you go into the building either
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December 2023 by Abby Sizemore
The silos neighborhood as a whole is having issues with our packages being marked as delivered and not revived. Nothing is being done after multiple reports. People are even going to the news station to report this it’s such a common issue. I have received someone else’s certified mail before and had to deliver it myself. It is posted about almost daily in our neighborhood that we are not receiving our mail. I am missing 4 packages within 2 weeks !! All marked delivered and I never received them! This is completely out of hand !
