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March 2024 by JAIME DZ
If you don't have an appointment be ready to wait at least 3 hoursSuper slow service and kinda rude treat
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February 2024 by Jaison Homrighaus
Passport office: Came in durring walk in hours after i checked online,Felix helped me was very helpful. I had to redo my application that i did online and printed out. Although the thought was frustrating at first,Felix explained clearly what was needing changed and i was still in and out in just under an hour,getting photos redone and all at the facility
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February 2024 by Elandra Osborn
Gotta make up for some of these bad reviews. I had a totally great experience. The line moved quickly thanks to the knowledgeable, understanding and lovely people behind the counter. I had a package to send internationally so they me helped with the form, and in the end the total price was much cheaper than anywhere else I'd checked. No complaints!
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February 2024 by Tessa Elder
Gregory was such a great worker! Went above and beyond to help me get my passport renewal mailed out, was patient and understanding. Often customer service like that doesn't exist anymore, thank you sir!
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February 2024 by Michele Darling
If you have a yellow card in your PO BOX to retrieve parcels then you must arrive before 11:30 AM to retrieve it from the courtesy window. Otherwise go to the front desk and wait in line. Thomas, at the front, was helpful and told me the hours.
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February 2024 by Diego Nava
The worst workers in the world… 3 hours to get a passport 5 employees and nobody working… please go to other office
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January 2024 by Christina Ibrahim
The employees here are so friendly and helpful. They go out of their way to help you.
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January 2024 by Habib Rahim
Very route people and Disrespecting workers my appointment was 5 clock when I arrived there was 1 truck front of me but they didn’t unload my truck they unloaded 5 more trucks before me and they said this very important thing and you are contractors you have to wait I’m waiting for 7 hours please don’t come to here
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December 2023 by Eva Suarez
Made an appointment for a passport and completed all the paperwork prior to arriving. I was assisted by a man name Felix and received the worst service provided. I was told that my child’s passport could not list two moms therefore I would have to redo all the paperwork which in the state of Texas it’s perfectly legal to have to parents if the same sexual orientation. You should not have closed mind individuals working or teach them to get their closed minded thoughts to themself.
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December 2023 by Irene Blaess
The woman who processed our child’s passport was prompt, organized and very kind. Thank you for 5 star service
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December 2023 by Stephanie L
Google is advertising 5:30 but the post office closes at 5. Sometimes all the workers call in and they are completely closed. Very frustrating.
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December 2023 by Bettina Cisneros
Absolute worst post office..the workers are no assistance..act as if you bother them..lost numerous packages of mine..never get forwarded mail from my home to my Po box and I consistently get everyone else's mail with so many different names..I will be changing my PO box real soon!
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December 2023 by Google User
Asked to pick up a package early being that it arrived at this location and I'm right down the road from there office. Asked the gentleman who was very kind a courteous if I could do so and he was directing me to the other part of the building to ask the other department. In doing so he was cut off by the employee next to him in a rude tone "Does she have P.O. Box? uh uh, she can't do that, it will be delivered at the residential address!" Ma'am you could've been nicer in your delivery. I was not being rude nor was I there to cause a problem I asked a simple question and you snapped at me. Their was absolutely no reason for that. I would've been fine with a sorry no we don't allow that. Furthermore I have done this at other offices like usps and never had an issue.
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December 2023 by vanessa Gonzalez
Paid for manual postage for my wedding invitations and most were put through the machine and damaged my invitations. Why pay so much when you don’t get the correct service?! Invites were torn and ripped due to being sent through the machines. Disappointed w/ handling and how much we paid for manual postage. Most of my out of county invites were done correctly!
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November 2023 by Alou McChavez
I always have a pleasant experience at this location. I go once sometimes twice a week to mail items for work and the staff has always treated me well. I've never experienced a wait time more than a couple of minutes.
